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“Excellent place and service” 5 of 5 stars
Review of El Cielo

El Cielo
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El Cielo
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San San, Port Antonio, Jamaica   |  
Hotel amenities
Kingston, Jamaica
1 review
“Excellent place and service”
5 of 5 stars Reviewed May 4, 2014

El Cielo is now the official accommodation for me and my group of vacationers. The place is very clean, view amazing but most importantly, the service from the staff is simply unparalleled. From all our traveling El Cielo staff are highly ranked, they are simply above the average. Reidie, Tiny and Chef.... You are simply the best. See you all in Summer, December and next Easter....

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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7 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Kingston, Jamaica
1 review
5 of 5 stars Reviewed May 2, 2014

If you wish to stay in San San, Portland...there is no other place like El Cielo! The property is absolutely beautiful and the staff was very helpful and accommodating. Our room was simply amazing and the view of the Blue Lagoon from our balcony was incredible. We had everything we needed for our weekend stay so we never left the property. My husband and I cannot wait to experience El Cielo again. Paradise in Portland. Thanks El Cielo!

Room Tip: Master Bedroom is the best!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

I went to El Cielo with 3 friends from the US to celebrate my father's 70th Birthday with additional friends and family. The Villas and service are AMAZING!!!! the staff was incredible. they went the extra mile to ensure that our stay there was fantastic. The grounds are meticulously manicured, Reid. the grounds keeper greeted me every morning with a refreshing coconut to drink, poolside. Rooms were clean & well maintained. Our Chef, Clive prepared a Feast for the party that was to die for. Our driver, Berger was wonderful, taking us on tour of my beautiful island... there is so much to see and do in Portland, we made repeated stops to Boston (the birthplace of jerk). The famous Blue Lagoon and Fisherman's cove. The Ocean and tropical views are breathtaking, you can't help but to unwind and relax. The atmosphere is luxurious but still feels like you're "home" This was the BEST vacation to Jamaica that I've ever had.... all because i spent it at El Cielo. Many thanks to Maurice and his outstanding staff for our memorable stay .... We will be back soon ....

Room Tip: Mater bedrooms have the best views with their private verandas
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2011

El Cielo was in a word "amazing". The time we spent there was unbelievably wonderful. I’m trying not to use too much hyperbole, but what can I say? Those are the appropriate words. The facilities are first rate and they obviously cater to the discerning traveler. The villa has outstanding amenities; you will feel like you indeed belong to royalty. I have travelled extensively and I can honestly say that El Cielo totally outclassed some of the finest facilities I’ve visited around the world. A large part of their positives must indeed be attributed to the staff. I believe a first rate staff will make even a mediocre establishment tolerable. When you have the combination of a first rate establishment and simply incredible people, you have hit the jackpot. I brought my parents as well as my children to El Cielo and across all the generations it was thumbs up all the way. My mother was treated like a Queen, the Butler treated her with such love care and respect that I think she wanted him to go home with her. She has trouble walking; they were super in helping with her wheelchair and took care of all accessibility issues. The chef cooked meals that were divine. The man is truly gifted. He fulfilled every request in such a manner, you could never imagine it could taste that good. I really could go on and on about this place, but I’ll stop here. I would like to say, it looks like an amazing location for a wedding, I know I would have liked to have my wedding there and kept thinking…hmmm, when my kids decide to get married, we have the perfect place. I left El Cielo already planning my next visit! This is indeed a treasure of a place.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed March 11, 2011

My husband and I and another couple stayed here for about 4 days not too long ago, and I can't say enough wonderful things about this beautiful villa in the quaint town of Port Antonio.
Not only was the place incredibly beautiful, with an extremely relaxing veranda, and gorgeous view to the sea, but the staff was MAGNIFICENT! We had authentic Jamaica food prepared fresh for us everyday (they will prepare ANY kind of food you like, and WITH LOVE:), and service that was second to none!
Other perks: beautiful balcony outside the master bedroom, and on the second floor, relaxing pool and jacuzzi, gym (yes, they have a gym and sauna room that looks out at the sea as well!), AND right down the hill is the beach that looks like something right out of Pirates of the Carribean....BREATHTAKING! It is a quiet little cove, with a small bar and restaurant on the beach....I couldn't have asked for a better getaway! Thank you El Cielo for such a wonderful experience. I would recommend this to ANYONE!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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angleton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2010

My wife and I decided to get married in Jamaica back in Feb 09. Family members had stayed at El Cielo before and suggested it. Lined up the trip early and hired a local wedding planning, Raquel, to coordinate with El Cielo staff. I was inviting people from all over the world to celebrate this grand moment in my life. Relatives I had not met before, so I was apprehensive of the whole planning and arrangement from abroad. Turned out to be an incredible day and night. El Cielo staff did a remarkable job! This is apart from the amazing scenery offered by the El Cielo locale. Not far from Frenchman's Cove beach, we walked there everyday. The facilities and amenities suited everybody, which ranged from young teenagers to senior family members. I know, I will be hearing about the El Cielo experience from those who attended for decades to come. It was a beautiful time and hope to spend my anniversary there in the near future will all the same staff: Roger, Teddy, Richard, Chris and the lovely ladies who were professional, informative and friendly!

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NY
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2009

Oh my goodness!!! it was truly heaven on earth. A vacation of a lifetime... We travel the world but nothing has come close....
My Husband and I spent 9 days away from the kids. The original plan was for 6 days, but we just could not leave our romantic and peacefully spot. The personal chef, butler and maid were very attentive. We travel to Jamaica at least once a year, and yes this is definitely our new spot. We have emailed all of our family and friends...

  • Liked — Very clean and the staff was superb
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cielo

Address: San San, Port Antonio, Jamaica
Location: Caribbean > Jamaica > Portland Parish > Port Antonio
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 18 Specialty Lodging in Port Antonio
Price Range (Based on Average Rates): $$
Number of rooms: 9
Official Description (provided by the hotel):
Perched gracefully on the hillside in San San sits El Cielo the Spa Palace with a picturesque view of the Caribbean Sea, in beautiful, Port Antonio, Jamaica. Located a short walk away from the San San Private Beach, Frenchmans Cove river & beach, and San San Golf Course. The Resort is appointed with Classic architecture and d�cor, and inviting gardens adorn this spectacular Resort overlooking a surf-swept beach at the Eastern end of Jamaica ... more   less 
Also Known As:
El Cielo Jamaica/Port Antonio

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