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“Best Vacation Ever” 5 of 5 stars
Review of Citronella

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Citronella
West End Road, Negril, Jamaica   |  
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Hotel website
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Hotel amenities
Ranked #5 of 91 hotels in Negril
Washington, DC
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best Vacation Ever”
5 of 5 stars Reviewed September 21, 2013

Our vacation in Jamaica started when Patrick Tate picked us up at the airport with a big smile. We felt very welcomed and warmed right off. He got us to Negril in record time, and took us to the Hi Lo for some groceries, and a took us to run a few errands before we arrived at Citronella. We always felt like we were in good hands with Patrick (who was recommended to us by Cathy when we booked our stay).

This is our second time in Negril and by far the best. We expect to return to Citronella many more times. When we first arrived we were greeted by 2 friendly dogs, Jennifer and Trevor. They helped us get our things to our house and quickly disappeared to allow us to settle in.

We can not say enough about Trevor. He is kind, considerate, appreciative, helpful, knowledgeable, and straight forward. We never felt for one second that Trevor was trying to take advantage of us. Throughout the week each time we ran into Trevor he had the perfect blend of hospitality while allowing us to have our space. Always there for us, yet never intruding. We had the pleasure of sharing a few meals with him, and genuinely enjoyed his company and conversation.

About Citronella... The house we stayed in, The Round House was easily made into our home away from home. The grounds are expertly maintained and spacious (we had our own yard! We had a hammock, lounge chairs and a grill). We brought many creature comforts from home, and all things considered we were happy to have them, yet didn't feel they were necessary to make the trip perfect.

Anne Marie visited daily to help keep our house clean. She is a wonderful woman and we felt very lucky to spend time with her. Again, salt of the earth, just like Trevor.

We could go on and on about the views, but the photos say it all. After spending time in Negril looking at other resorts, hotels, etc. we would not waste our time going anyplace else.

Room Tip: Consider getting groceries on your way in, we only ate out 5x during our 7 day visit and this really...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Staunton, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013

This was our first time visiting Negril. My husband decided to surprise me for our 5th year wedding anniversary. I am already planning my next trip to Citronella. The view is just breath-taking. The staff, we cannot say enough good things about. Trevor and Adrian were at our beck and call anytime. The housekeepers, Millie and Ann Marie ( i think was her name) and our special lady, Collette the cook always had beautiful smiles each and every day. Not to mention, Collette's cooking in itself is worth the trip.

The wonderful experience started with our personal driver, Patrick who took time to explain all about Jamaica and all the sights we discovered while on our way to our hideaway. He was so personable and easy to talk to.
The atmosphere of Citronella is just relaxing, quiet and is obvious that Jennifer takes pride in her property. We met lots of the locals who I hope are still there in our future visits. The boat ride with Vincent was one of our memorable moments. He stayed close to us while snorkeling and let us hold various sea creatures and took many photos. As I previously stated, I am already planning my next trip. What a great way to relax and what scenery! A week is just not enough.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterbury, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2013

My friend and I just returned from our 5 night stay at Citronella and feel blessed for having found this place. We are two girls who who travel frequently together and love to go on adventures. Our favorite trip was to Costa Rica and we wanted to try to recapture that spirit in Jamaica. I will have to admit that after being spoiled by staying in several 5 star all inclusive resorts in Mexico and Costa Rica, I was a bit worried about not having AC and a pool close by. Staying at Citronella, you are going back to basics and I found myself reliving the simplicity of my days of camping as a kid (this time with a king size bed and a private bathroom) After letting myself acclimate to the heat and buying some bug spray (you will need it) I truly loved this experience. There is nothing like the privacy you get here. You feel like you are staying at your own beach house. Going to sleep to the sounds of the waves crashing under our cave at the Cave house was incredible, and waking up to that incredible sunrise was even better. The breeze keeps you cool, and being able to jump into that Caribbean water at your leisure, walk up the steps and grab a drink or a snack from your fridge without having to share anything with hundreds of other tourists is a true gift. There are beautiful resorts nearby with amazing restaurants in a short walk so it was really nice to be able to visit but then return to the serenity of our little home. The main house with wifi was right next door, and it was so nice to see Collette's smiling face greet us and have a coffee while we sent messages home. I would absolutely return to this paradise and appreciate the owners for keeping the true integrity of Jamaica alive here. If you are looking for a true get away from it all, a place to reset your mind and have time to reflect and appreciate the simple things in life, this is your place.

Room Tip: The cottages are all unique and have something a little different to offer. We loved the deck, bridg...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

This was our very first time on the island and our first time staying at Citronella, but it will certainly not be our last. We knew this was a special place as we sat on "the point" the first night to watch the sunset. Folks from all over Negril came in flocks on catamarans to see the sunset that we were so blessed to see from our cliff top paradise. From the snorkeling to the dining options (both on and off premises) to the friendly and accommodating staff, everything about our stay at Citronella was enchanting for lack of better words. Whether relaxing or going out and taking in the many nearby attractions is your bag, Citronella is for you! You will not be disappointed!

P.S. For a mind-blowing breakfast experience, try Colette's loaded BLT!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citroJA, Manager at Citronella, responded to this review, July 3, 2013
Thanks so much for the wonderful review, hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2013

This was my fourth visit to Citronella, a tradition in which my husband and I hope to continue any chance we get. After talking to many other visitors in Negril, we realize what a gem Citronella is. We stayed at Citronella for eight days and hardly had to leave the property. Within minutes of hitting the water for some snorkeling, we saw beautiful fish and even a sting ray! The small corals in the area make it unnecessary to leave the property in search for snorkeling. We took full advantage of this daily. Even though Seven-Mile Beach is a short cab ride away, we only traveled to the beach once. Everything we needed was right there on the cliffs. Many restaurants are within walking/affordable cab distance. You can always catch someone nearby selling some authentic jerk chicken as well. We also took advantage of the cafe on the property to order breakfast and catch up on emails, etc. with their Wifi. Collette even made dinner to order one night of fresh caught fish, beans, rice, and callaloo. Yummy! The staff there is very accomodating and the ladies kept our cottage very clean! Each evening we watched the sunset from the point and did not once envy the overcrowdedness of Rick's Cafe during those hours. Although, Rick's is a neat place to visit and have a dirty banana, right next door! The privacy and peacefulness of being on the property makes you feel as if it was your own. When walking on the beach past a few of the overcrowded resorts, we were reminded of why we love Citronella so much. This is what a vacation should be and we can't wait to return!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citroJA, Manager at Citronella, responded to this review, July 9, 2013
With all the options that are available in Negril, we truly appreciate you choosing Citronella time and time again. We definitely look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union Hall, Virginia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2013

This was my fourth time visiting Negril, and of course, there was no question as to where to stay. Citronella constantly lives up to my expectations and improves each time we arrive. The staff there is accomodating of any needs and wants. The view is spectacular no matter which house you stay in and the sunsets and snorkeling are one of a kind. There is no way to have this experience staying on the beach. Even though Citronella is about a five minute drive to the beach, we only visited the beach once on our seven day adventure. The first day we arrived, we saw many tropical fish and even a small sting ray while snorkeling. Each day we sat on the point and watched the sunset with a few Red Stripes to keep us company. Never once did we envy those people jam-packed on the beach with little privacy at those expensive resorts. Citronella now has wi-fi at the cafe (if you care to catch up with the real world), and Collette makes an amazing breakfast! She will also make a fresh and tasty dinner upon request. We will continue to come to Citronella as long as we live. If you are looking for a truly exciting, relaxing, and serene vacationing experience, there is no other choice than Citronella!

Room Tip: All rooms have a unique view. We love the larger Cove House, where my wife enjoys having the kitche...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citroJA, Manager at Citronella, responded to this review, July 9, 2013
With all the options that are available in Negril, we truly appreciate you choosing Citronella time and time again. We definitely look forward to having you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

We have been home for almost a week now, and have not stopped talking about our next trip to Citronella. We could not have asked for a better experience. The property is absolutely beautiful, and the staff is more than friendly and accommodating. Trevor was full of recommendations, and helped us with anything that we needed. In addition the the fresh, homemade wonderful breakfast, we had Collette make us dinner as well, which was ssooooo good!! We could not be more appreciative of the outstanding time that we had, and can not wait to go back!!!

Jamie & Jeff

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citroJA, Manager at Citronella, responded to this review, June 25, 2013
Jamie & Jeff,
Thank you so much for the wonderful review! We take great pride in our property and our wonderful staff and we're so glad that they were so accommodating. We look forward to having you all back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citronella

Also Known As:
Citronella Hotel
Citronella Hotel Negril
Citronella Resort Negril
Address: West End Road, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Free Parking
Hotel Style:
#3 Top resorts Hotel in Negril
#9 Family Hotel in Negril
#13 Romantic Hotel in Negril
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Our very private and secluded cottages provide a unique experience for Jamaica travelers who need a lot of space and privacy. Located in Negril and beautifully carved into volcanic cliffs that sit 50ft above the Caribbean Sea, this very secluded resort offers three acres of lush tropical landscape with sea breezes, quite caves, secluded coves, grottoes, and most of all privacy. ... more   less 

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