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“Angry, Resentful Attitude” 1 of 5 stars
Review of Negril Escape Resort & Spa

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Negril Escape Resort & Spa
2.5 of 5 Small Hotel   |   The Cliffs, West End Road, Negril, Jamaica   |  
Hotel amenities
Ranked #13 of 36 Negril B&B and Inns
Miami
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Angry, Resentful Attitude”
1 of 5 stars Reviewed July 9, 2012

Nice looking campus on the cliffs. Spoiled by poor attitude on the part of management. They seemed resentful I was there. This is off season, so lots of options. I should have left the first day. Lots of petty conflicts over small issues. Finally I moved to another hotel, where everyone was very friendly.

The hotel is not fancy, but is right on the cliffs. Lonely Planet puts it in the luxury category, which is clearly a major exaggeration. But I do not need fancy. What I did not like was the almost hostile attitude.

The dive shop, which is at the hotel, was very nice. Dive masters were friendly and competent. Clear water, Diving not the best in the world but good enough, as one of my friends likes to say about almost everything.

Use the dive shop but don't stay in the hotel.

Room Tip: The front rooms have the best view but are more expensive.
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  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Seattle, Washington
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 25, 2012

Very low key and laid back at this resort. If you're looking for 5* this is not it however, it is very clean and friendly staff - middle of the road accommodation wise with all the amentities.

Room Tip: We stayed in "Out of Africa" room. King bed and our bathroom window overlooked the Caribe...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 19, 2012

Great for a weekend hide away , great for a private wedding. The Ocean view is great, I really can't find words to describe this place enough its beyond your imagination. The cottages symbolizes a different section of the world, I stayed in cottage #1 Oriental express. The owners also have the biggest nite club "JUNGLE" ..I will be back this summer

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, Maryland
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 26, 2012 via mobile

Best way to experience the island life for the first time! Be warned, it's definitely not a Sandals or Beaches. Which was fine for me because that wasn't what I wanted. For a real time get away from it all vacation, the Negril Escape is your best choice. Slow down, have a rum punch and enjoy the sunsets!

Stayed February 2012
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wallo99, General Manager at Negril Escape Resort & Spa, responded to this review, April 14, 2012
Thank you for the kind comment .We are pleased that you appreciate the setting and the vibe we project.
We, however, are working to continuously improve to make it more beautiful and offer more "creature comforts". We hope you will come back soon and enjoy the improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 19, 2012

I love to travel and meet the local people, while having good qualitiy amenities, pool etc. I visit Jamaica regularly, where I used to live, many years ago. I recently stayed at Negril Escape, for the first time, as part of a yoga group, and was pleasantly surprised. Accommodation comprises Individual lodges, each with 4 separate rooms, all with spacious balconies, hammocks, facing the sea. The rooms were comfortable, lovely pool, landscaped gardens and ancient fossil filled rocks down to the sea. Snorkeling and diving, with instructors on site, for those that need it.

The restaurant serves mostly Jamaican style food but with great variety, each day different dishes at breakfast. The staff were incredibly friendly and helpful.

This is a Jamaican family run hotel on a good scale, near Rick's cafe and all the amenities of Negril and yet, it is often underoccupied, like many of the indlividual hotels. Why? because ... the airlines and tour companies now only promote the multinational, enormous all inclusive resorts. These discourage people from leaving the resort, exploring on their own, buying real goods and eating in the restaurants run by local people.

The underoccupancy means Escape, like many such hotels, can look a little shabby, compared to the newer gigantic resorts down the road, with huge Vegas style chandeliers and columns, but this traveller does not care!!

A UN survey last year, confirmed my impressions, that around 80% of the earnings of the all inclusives, was repatriated and the locals derive very little benefit.

So, next time, why not go on holiday independently, have a great time, meet the locals and make sure they benefit more directly from the money you spend?

Room Tip: Closer to the sea even better but all rooms have pleasant views and gardens around.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 17, 2012

My wife and I just returned home from eight days in Negril. We have been visiting Jamaica and many other destinations in the Carribean since 1991 and have stayed in everything from 3 to 6 stars and We fell in love with the Negril Escape within minutes of arriving Feb 1. We felt very welcome by Felicia at the front desk and fell in love with Sygen our housekeeper right away. Any concerns we had were handled within minutes from a coffepot to refrigerator. Everyone on staff at the Escape were so very friendly that we didn't want to leave after only 8 days. The balcony views were spectacular as were the views from virtually any area on the resort. Great free breakfast , free shuttle service to the seven mile beach, great snorkeling, what else can we say!
Thank you David, Sygen, Felicia, Allan, Davis, Chin, great resturant staff and everyone We haven't named. You all made our stay very enjoyable. Can't wait to return.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 14, 2012

My husband and I just returned from an enjoyable two-week stay at this hotel for the second year in a row. We totally agree with the four current February reviews from other guests as we have found that there are many advantages to staying at this resort:-
* location and the view are spectacular (amazing sunsets)
* very friendly and helpful managers and staff
* peaceful environment
* good breakfast included - offering nice fruit and a variety of tasty dishes each day.

The owners/managers are in the process of renovating and refurbishing each building and room. While we were there, the pool area was retiled and refreshing outdoor showers now adjoin the pool. We were told that to make sure guests will continue to have the use of the pool in the high season, the inside of the pool will be retiled in April.

So all in all, definitely good value offered by this hotel and we hope to return next year.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Negril Escape Resort & Spa

Address: The Cliffs, West End Road, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 36 B&Bs / Inns in Negril
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Negril Escape Resort & Spa 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Boutique resort Located on the cliffs in Negril. Offers a natural, holistic environment. Gardens and paths winding through the limestone to the sea. Swim, snorkle, or scuba dive-(Negril Scuba Centre is located here!) enjoy a message in our spa on the edge of the cliff, or just relax by the pool. 10 cottages- each reflecting the rich,vibrant cultural heritage of Jamaica,from India to Africa, Asia to Europe. Service personalized to the guest's individual wishes. Come Escape, relax, and rejuvenate your body and soul. ... more   less 
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Also Known As:
Negril Escape Hotel Negril
Negril Escape Resort And Spa

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