We arrived on a Friday (2/7/14) for a quick 4 day jaunt. We were located in room 24, across the street from the view of the beach.
The Room itself has TREMENDOUS potential here.
Large bedroom with King, the living room again large with 2 small balconies (the Bedroom had one). Drop a little money into fixing up some of the wood, lighting a little here and there and it is a bargain. Wouldn't take much to accomplish this.
Now the issues, and to us arriving were big and we almost left to go someplace else, First of all its pouring out so your pretty much stuck inside. So go to turn on the TV... where is the remote? OK skip the remote turn on this 90's version CRT flat screen manually, huh?
Is the TV out?
We go to call the front desk about (this immediately after check in, as we heard another person having TV issues) but problem again.
NO PHONE ANYWHERE!
I investigate the TV issue a bit so I don't have to make more than one trip in the pouring rain across the st. to the office. BIG issue here, TV is plugged in for power but absolutely NOTHING is plugged in at all for input. No Cable, no direct TV NOTHING all hook-ups where never there to begin with. Well my wife DID want to see the opening ceremonies of the 2014 Olympics but she will now wait another 4 years to do so. (we would have gone to the bar, but their TV was never on too). We were told the same excuse as I saw someone else say, lightning storm TV's almost all fixed, no not the case here the cable box DIDN'T exist period.
LOVED the ceilings, all wood, much wood all around just needs some TLC. LOVED the Shower, and the many Balconies, but it was raining sideways so had to keep them closed most of the night too.
Meanwhile my wife is trying to put away some groceries drinks and the refrigerator is unplugged, great we have to wait for that to power up and get cold, that SHOULD have been done ahead of us arriving no question. We see there is no coffee pot or anything like that in the kitchenette. The Blender, well the base is there no top.
We kind of stopped looking after we saw we had nothing more than 1 bar soap a towel each for bathroom utilities.
No shampoo, conditioner or lotion and certainly no blow dryer.
The Shower itself was HUGE!!! Such a waste when you nickle and dime like that, people remember the bad more than the good. Give me a few $1000 and I could make this room look PRIMO!
I had asked for the manager immediately when I went across the street, I was told he would be in around supper time (it was 5:50PM), we never heard from him saw him and we finally fell asleep about 10PM. We were also told no rooms we could move to at all, totally booked, hearing this I was leaving early to check other places as this would not do especially with what we were paying for this. There were a couple of places we had stayed up the street and liked. Oh one thing if you want remote, in the middle of no where THIS IS IT! It is over a 2 mile drive off the main strip to get here, watch out for cows, the sleep in the road at night and have NO intention of "moo"ving at all. No lights on virtually any streets so you have to be alert and the road can narrow down to ONE lane too.
The next morning again across the street after breakfast (which when you book the breakfast plan, does NOT come with breakfast), after saying what happened I saw the Manager and we would be transferred to another room later that day, 2 PM comes around not yet, 4PM not yet around 6 were able to move. So basically day one, other than just hang at the pool is gone and we are out $29 for a breakfast for 2 we thought was included, Only Pancakes, bacon for me and coffee, my wife an omelet, coffee and a slice of bread. $29 w/o tip, a little steep and worse when you expect it coming with.
Now to Room 15, the middle of of rooms top floor with a beach view. Very nice view, we had access to the other to balconies left and right but would feel weird going on what should be their balcony. Our room just the sliders opened no balcony at all. That's OK, we had a far more modern room here, smaller than our last room but fine none the less, here again TV issues, BUT at least we saw something for Direct TV going into the box, they had a guy there within the hour to fix it, and it 2 minutes we were up and running. OK NOW we can start the mini vacation, everything else is working, no blow dryer again as it is on request at the office. PLEASE spend the extra $15/unit on it no excuse for that. This shower (not as nice as the HUGE one, standard size) had the modern Shampoo/Conditioner and Body gel(that one empty) on the wall. You would never think the 2 rooms were in the same resort. No issues after that EVEN had a running Fridge, and had ICE MAKERS!
Bonus! (nothing in the other one at all).
I would suggest one thing, have a TV in the bedroom as well they are cheap enough today for a 32" ($200, heck I got one on Black Friday for $98), buy in bulk and you get discounts!
The resort grounds, they were fine, the BIG Pool was what is expected, the Salt Pool was a tad cold but when it warmed up could be fun with waves crashing over into it, We had the run of the place to ourselves Sunday and Monday, for a place they said was sold out first night I never saw a person next to us in room 15.
Bottom line I would give this place a little time, I KNOW they read the reviews here and may I suggest just a few things, once these are done your place could THRIVE!
Never send a customer to a room or book a room that is not even remotely what is advertised, (i.e. room 24)
1.) Flat screen TV to everyone is LCD or LED not CRT. Yes it was in the room and there but no hook-ups. This was a definite known issue going on here.
2.) Turn on the Fridge to be working properly upon guest arrival.
3.) Make sure EVERYTHING is working and there.
4.) Spend a little money on room 24, this could be considered a GEM of a unit it was HUGE! (Guessing close to a 1000 sq. ft!)
5.) 2 TV's in every room, that is normal today
6.) Coffee makers, a must, even the WORST rooms have that.
7.) If you don't want people to use the stove and cook, fine remove it, better that than be missing most things you would need to prep a meal or a drink. You either do it right or don't at all. (They had mentioned they were phasing it out)
8.) Don't give the impression breakfast was to be included then hit you with a bill after, that was not right. Mind you they said they were comping the breakfast days (1 & 2) for what we went through, upon check out they did only one.
9.) I cant say it enough invest a little into some TLC in those rooms, you are NOT far from something special, the charm of the room is there but things should not look worn out or missing
The Lady at the Front Desk was very pleasant, staff at the bar/restaurant same as well. No complaints with the staff at all. Very friendly too.
- Official Description (provided by the hotel):
- Westender Inn recently completed three new ocean front luxury log suites. There is something rustic yet stately about log construction and many people love the antique look with modern finishing. Come stay in one of our new ocean front luxury log suites. ... more less
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- Also Known As:
- Westender Hotel Negril