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“A wonderful honeymoon!” 5 of 5 stars
Review of Azul Sensatori Jamaica, by Karisma

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Azul Sensatori Jamaica, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd, Negril, Jamaica (Formerly Azul Sensatori Jamaica All Inclusive)   |  
Hotel amenities
Ranked #15 of 88 Hotels in Negril
Certificate of Excellence
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“A wonderful honeymoon!”
5 of 5 stars Reviewed May 20, 2014

We had a brilliant time here, you can't help but be relaxed. The staff are very helpful and always smiling, they honestly can't do enough for you. It is extremely clean, wherever you look there is always someone cleaning and everything is maintained to a very high standard. The food was amazing, we tried all the restaurants and loved them all, we were especially fond of the fruit smoothie bar too! There was variety and we enjoyed trying it all. The cocktails were great, high quality alcohol, we aren't big drinkers but sampled rather a few during the week stay, they looked too tempting not to. The beach is beautiful, although some of the security were a little relaxed and didn't seem fussed that people were being hassled. Some were tighter on this though. Be prepared to be offered weed every 5 minutes!! Wasn't a problem for us personally, but I could see why this might be intimidating to people who don't indulge and don't wish to be approached. My only complaint was that every time we tried to see where yoga was taking place, nobody even knew! Eventually found it ourselves on the last day, with all of one person taking part. I guess things shouldn't be offered unless they are made clear. We did have 2 amazing beach front massages, very skilled ladies and can highly recommend! All in all, it was perfect. We were among the first group of guests to arrive to the hotel ever, which was pretty special and minor hiccups are to be expected in this situation. We had a blissful honeymoon, and although there's lots going on we weren't pushed to get involved too much, and we got to enjoy our alone time and space. I'm still smiling and have definitely taken home some of the chilled jamaica vibes, which I hope will stay with me forever.

Room Tip: we had a swim up room, added luxury which is probably worth it in peak season to have your own outdo...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 19, 2014

We visited the resort for a one week get away and apart from a horrendous flight with Thompsons, we were not disappointed. We upgraded to the swim up rooms in the adult section which were well worth it as the sun loungers by the main pool are quite exposed and the pool not very large. The room itself was beautiful. The food at the resorts main buffet restaurant was quite often poor and not much choice but the gourmet restaurant food in the other 3 restaurants were amazing so dont waste your time with the buffet. We booked 3 trips before our holiday but fiound you were offered discounts if you booked it in Jamaica. The Ultimate dolphin trip, Martha Brae river rafting, Rick's Cafe and climbing Dunns River Falls are all highly recommended. There are some fantastic staff at this hotel - Nicky, Latoya, Michelle in entertainment and Joseph at the bar were exceptional!
My only criticism is that locals try to sell you drugs on the beach when on the resort - quite intimidating and should be stopped by the security on site.
Ooh, if your looking for souveniers, walk to the left of the beach to a flurry of shops. Renford sells the most amazing hand carved wooden ornaments which he custom makes to your liking. We have a big statue done and painted in the jamaican colours with our names on for no extra cost!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 17, 2014

Me and my husband chose this hotel for our honeymoon and what a brilliant choice it was!!! The food was amazing, the staff were brilliant, personally can't fault anything! A few things that slightly niggled us but only teething problems which we think is to be expected for a new hotel, would definately return if we could afford this again!! Martino and Wayde, cheeky chappys usually on the 7 mile bar in the evenings were fantastic, Alee and Christina were behind our pool bar and the were brilliant, not forgetting Demar, one of the lifeguards/pool men, all made our honeymoon pukka! Really hope these aswell as all the staff at this hotel get the praise they deserve.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 15, 2014

We went to this resort for a friend's wedding in a largish group of all ages and really enjoyed our stay. Staff really went out of their way to be friendly and make our stay perfect.

Property
Hotel lobby is stunning and it is located on one of the best beaches I've ever been on. Lots of sun-loungers, day beds, pools

Food
I'm a pescetarian and they had a great selection of food and were very accommodating. Ackee- the Jamaican restaurant, The Palms buffet, an Italian restaurant and Garfields. There is also a grill by the pool for food at lunchtime.The food for the wedding was really amazing as was the seafood buffet at the beach party.

Drink
Lots of bars including a swim up bar with lovely staff and different cocktail menus. We drunk a lot of bubbly over the week! Served quickly - our favourite was the Bob Marley with added rum.

Wedding
The wedding was lovely.

Room
Amazing room, air-conditioned, big bathroom, great view over the pool and beach. Comfortable bed and good shower. Wonderful.

Activities
Good value. We went on two trips - one to the black river, rum factory and YS falls and one to Rick's Cafe. Both were good, guides very knowledgeable. A wide range of activities were on offer through Thompson.

Entertainment
The entertainment put on at night included bands, djs in the evening, steel drums and singers. There is a beach party twice a week which Lots of sports and activities during the day including a cookery session which we went to and thoroughly enjoyed. Lots of water sports available too.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakenheath, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 14, 2014

we arrived on the 1st of may, ready for the launch of this beautiful hotel, on arrival we were greeted by the friendliest people we have ever met on holiday, and the check in was prompt , we were offered nice cool flannels and a glass of bubbly, the cases were promptly taken to our lovely room overlooking the sea and the well maintained gardens, this hotel has the wow wow factor, and must not be overlooked, the Thomson crew were the best , they worked closely together as a team and were always making sure everything went perfectly for every guest.
pools clean and pretty, food very good and hot, so clean everywhere, and the public toilets were kept as clean as the rooms, and they had aircon, lovely after a sunbathing session, cant fault this hotel, cant wait to visit again, And thankyou La toya for singing to brian and I, ( Brendy)

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Linolnshire
Top Contributor
80 reviews 80 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed May 14, 2014

Stayed at this resort for a week recently. Our previous Caribbean experience was from staying at Galley Bay resort in Antigua and we hoped this resort in Jamaica would be just as pleasing.

We arrived May 5th to find the rooms directly next to and below us were still being worked on in addition to rooms facing us in the opposite building. This resulted in the noise throughout the day when by the pool and the smell of paint/ adhesive quite strong at times.
When we went back to our room to have a drink on our balcony before changing for dinner the noise was often very loud, even after 6pm. We hadn't been made aware by Thomson (our tour operator) that any work was occurring which was disappointing.

Accommodation:
Room was a nice size and looked like we may have been the first occupants. The bed was huge and nice and firm. Huge tv and ipod docking station but only for older generation ipods/phones.
We utilised the pillow menu on offer and I can recommend the sea blue gel pillow, I wanted to take mine home!
The major thing which let the accommodation down was housekeeping which was never consistent, every day during our stay something was missed in the room and our room was never serviced before 5pm.
At just about every hotel/ resort I have stayed in they generally rotate rooms, so if your room isn't serviced until last one day it will be done earlier next day etc. When I mentioned this to our Thomson rep I was told we needed to ask for the room to be serviced at a particular time if we didn't want it done later as this was just how they do it there, they just do them the same each day. We didn't care if it was done at a certain time it might have just been good for it to be done earlier some days.
On one occasion we handed a list to reception of things the room needed AFTER the housekeeper had been, even then they still didn't get it right. The last straw with this issue came on our last evening when we returned to the room after 6pm and found it not serviced and no sign of the housekeeper anywhere in our block. We raised this with reception and the Thomson rep who assured us she would check the room personally once it was done. Great when its 6pm the day before you leave and you need to pack and want to get changed to make the most of your last night there! Even after this the room STILL wasn't done properly and was still missing items.
We had also overheard another rep the same day saying she was supervising housekeeping in anticipation of a load of new arrivals, consequently some rooms weren't ready on time, we think this is why our room was left out.
On returning to our room from speaking to the rep about the issue we passed the housekeeper, she realised which room we were going into and instructed us to put our 'do not disturb' sign on the door until we went out for dinner when she would come back.
A member of guest services later spoke to my partner and said housekeeping told her they'd not done our room as the 'do not disturb' sign had been on the door. She had told guest services it had been there earlier when she went to service the room. NOT TRUE, she told us to put it up and this was after 6pm it was accessible ALL DAY. Staff should not lie to cover their own backs.
The rep was kind enough to arrange a bottle of sparkling wine to be given to us that evening with our meal but this was the exact same product available at the bar included in the all inclusive basis which we were on. We didn't ask for or expect a 'gift' and certainly not something we'd paid for as part of the holiday anyway!

Food:
The food in general was good, breakfast in the Palms restaurant was great with a choice that should satisfy any appetite. They introduced a menu in the Palms restaurant at breakfast & lunch after our 1st few days but this was hit and miss with a lot of items not available. You were only told this once you'd ordered (maybe an idea to brief staff so they can inform you when they hand you the menu) and some days we weren't given the menu, assumed it wasn't on that day only to see other staff were still handing it out. Lack of consistency here too.
The best food/ service in our opinion was at Garfields and the Ackee restaurant.

Staff:
Again no consistency here, some very friendly and effective, others wandering around seemingly a bit clueless and vacant.
We noticed 2 food and beverage managers pacing around constantly who actually appeared to make staff more nervous, everyone expects at some point mistakes will be made, staff are only human and as long as they learn from it and get on with the job they shouldn't be made to feel like some staff here seemed. The atmosphere at the bar was great when these 2 weren't around with staff showing personality and flare. As soon as they appeared staff went back to robot mode.
They seemed fixated with the most minute silly detail while other aspects went unchecked. 1 example being one of the managers standing in the restaurant trying to get a member of staff to come to him. When he got someone he told them to re fold a napkin and re place it on the table of someone who was in selecting food at the buffet and had left their napkin on their chair. At the same time you have poolside toilets with no soap or paper towels, if you are going to be fixed on such tiny detail as re positioning napkins and re folding them every time a guest leaves the table at a buffet restaurant you need to make sure the basic details are attended to first.
Not once did either of these managers take much interest in guests, pausing only to speak to 1 or 2 people and never a smile or eye contact made as you assed them and smiled at them.
However when the General Manager sets such an amazing example of terrible guest relations what can you expect? We only knew who he was from seeing him on the guest relations info. He passed us each day with his head down and a frown. We never saw him speak to 1 guest. You don't have to find out the life story of each and every guest but as an ex hotel duty manager I know how vital it is to get to know guests, what is pleasing them and making them feel welcome. Not the case with the management team here in any way.
A couple of staff stood out, Alwayne working in the Ackee restaurant and in the Italian restaurant seemed to be still learning his trade but was so keen to please guests and had character.
Martino on the 7mile bar had the knowledge of cocktails (which many bar staff did not, and in a 5 star gourmet resort bar tenders need to have basic drinks prep knowledge) and he had personality. Staff in the coffee bar were always friendly and happy to help, again showing a bit more individuality.
Just about all the staff would smile and say hello in passing but we just didn't feel they were as friendly as the staff we experienced at Galley Bay, we know in the Caribbean they are very laid back and service is usually a bit more relaxed than at home and this is fine, you're on hols after all but they just weren't as talkative, some seeming like they were switched off, again perhaps due to fear of management.
We always treat staff with respect and courtesy, part of our holiday is to get to know staff and let them know we appreciate them making our holiday amazing and having been in the trade I know this is appreciated.

Pools:
We only used the adults only swim up bar pool but all pools looked gorgeous. Again there seemed some confusion here, signs up by the pool and the info in our room informed us swimming was not allowed after a certain time at night due to the pools being cleaned & treated. However on our 2nd day we got into the pool, ordered our drinks at the swim up bar only to be shouted at by on of the lifeguards that they were cleaning the pool (he then went to get a sign to say the pool was shut) I said sorry we hadn't realised, his response was to grunt that we should've known as no one was in the pool??!? Then to go on to mutter to other lifeguards and gesture towards us, this made us really uncomfortable. Why didn't the member of staff at the pool bar know and tell us? If that was the reason we should have known then similarly we could've assumed the sea was closed off as no one was swimming in there! Utterly ridiculous and no way to speak to guests. If its closed put the appropriate signs up BEFORE you start to treat it, some guests (like us) may not have been around the pool prior to you starting the treatment and be unaware theres anything being done.
Areas around the pool were kept immaculate by grounds staff. One used to leave flowers and shells on the loungers each morning, a lovely little touch.
More though also need to be put into the layout of the areas, cabanas on the area of beach adjacent to the main area by the bar were given new curtains and roof covers & dusted down by staff each morning. However the 2 cabanas at the end of the beach by the adults only end and down at the far end of the multigenerational section we not cleaned down (I saw staff do the ones by the main section and then just walk away) and had old tatty side curtains and eventually one of the new roof covers on.
The one we used was the only useable one in the adult only end but placed way to close to the beach volley ball pitch, consequently one day I was hit full force in the face by the volley ball, knocking my sunglasses into my nose and eye. I still have a bruise and soreness.
We only chose to use this cabana as space around the pool was so restricted with pairs of loungers less than a foot apart from the next ones. I personally don't like to feel like im 'on top' of the other guests, I go away for quality time with my partner.

Music & Entertainment:
Each area and restaurant had different music playing, predominantly reggae music. This is great BUT the volume was such that in each area you could still hear music from the next area over the top. I think had we been there for 2 weeks this would have driven me mad!
Entertainment each evening was a different group or singer. The steel metal drum band on the Wednesday were awesome but again if you were sat in the bar you still had the hotel playing their own music at the same time!
We enjoyed sitting on the balcony upstairs outside the Nesta Rasta Lounge on an evening but music could be heard there from the Palms restaurant below, the 7 mile bar and the Nesta lounge all on top of the entertainment.
When these areas are all around the stage why feel the need to still have other music playing when the entertainment is on?

Id like to say we would return and hopefully the management will have found their footing and improved guest relations but I think our return to the Caribbean will likely be returning to Antigua where we found a hotel doing it right, with more space for less guests where you feel you've been valued and had a chance to relax. And with a tour operator who at least inform you of issues such as work going on....
We took this break as Im about to start work with a major airline and cant take any hols during the first 6 months. As part of this job I will be returning to Jamaica regularly but sadly I don't think I will be recommending it to those I come into contact with.


The resort is currently looking terribly impressive with everything shiny and new but unless the management standards improve this wont last long. And staff in general need to be allowed to let more of themselves show through (not all answering a thank you with the phrase 'its my pleasure' obviously how they have been instructed to reply) guests who have experience of real 5 star resorts will move on after 1 visit. 5 star this is not.

Room Tip: Some rooms are at the back of the resort near the road and you do get road noise there.
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  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at Azul Sensatori Jamaica, by Karisma, responded to this review, January 27, 2015
Thank you for taking the time to share your experiences with the trip advisor community.

We do regret your overall impressions fell somewhat short of exceptional, however. Our goal is to ensure every guest enjoys a memorable stay, so we seek to offer superior quality , luxurious amenities, and customer service, all at a great price to our guests.

We value your insights, and hope for the opportunity to better your impressions in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
negril
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 13, 2014

This resort opened Dec. 21 2013. It is smells of relaxation and comfort. I was given a grand tour and can not wait to stay for a night or two. You can get a room that opens right out to the pool with a swim up bar. They have a rum bar and I believe there are 35 different flavours to try. There is a Indian restaraunt. I do not know the other ones but know they will be just as good. The style of the resort just gives you a comfort feeling. It is so much more up then the old woren out Couples and Sandels. The only thing is it is farther up the beach then being right on seven mile. How ever for a big 2 dollars Canadian you can grab a cab right out side the resort door on the road make sure to pick the one with the red license plate they are cheaper then the Juta Tour ones, They are private and you may have other people in it with you but all is good. Have fun might see you there.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azul Sensatori Jamaica, by Karisma

Address: Norman Manley Blvd, Negril, Jamaica (Formerly Azul Sensatori Jamaica All Inclusive)
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 88 Hotels in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Sensatori Jamaica, by Karisma 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
Jamaica’s very first AZUL Sensatori Hotel on the world famous 7 Mile Beach of Negril. Featuring the renowned Gourmet Inclusive® concept by Karisma, the 136 Ocean View room AZUL Sensatori Hotel brings together spacious facilities with unlimited activities and services. The AZUL Sensatori is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The highlights of the hotel are the two Adults-Only sections with romantic Honeymoon suites. The property also features a separate area with accommodations for families up to 2 Adults and 3 Children. ... more   less 
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