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Negril

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Riu Negril ClubHotel: Traveler Reviews


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77% Recommend
4.0 of 5 stars 1,236 reviews
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Great time on a beach, so-so service

Riu Negril ClubHotel

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3 of 5 stars
StlTraveller09   8 contributions
St. Louis, MO
Dec 24, 2009 | Trip type: Family New

Last year I went to Mexico, RIU Playacar, where it was good but sea wasn't quite enough to enjoy it fullest. This year I decided to go to Jamaica where Montego bay was described as a quiet place with beautiful beaches. It was my first time in RIU Negril (Club Hotel), and it was arranged by my travle agent through Apple vacation. Apple representatives in St.Louis were visible and greeted us. In Jamaica, Montego bay airport we were directed to buses and then, after tips were collected, waited for bus to arrive. It took about 2 hours to get to the hotel, partly because of the extended family on the bus that started their "beer" fest during the trip and asked the driver to stop at the store to buy drinks (even if at the resort they are free and wait was only 1 hour). At the hotel nobody was greeting us and you have to just go to the service counter and wait until somebody will talk to you (not for long though). We were given rooms on a third floor, no elevator, with a kid in a stroller and my mother in-law, can't believe there was no other choice since hotel wasn't full at all. Only next day we were moved to a different building on a first floor. I had to move all the stuff myself or wait an hour for somebody to do it so I did it myself. Extra workout is always good thing, especially with all the food they have.
Later I heard stories that if you give $20 at front desk you can get the room you want right away., no personal experience to verify that.
Common problem in jamaica this year is the sopa, more exactly lack of it. I had to ask service desk to get some and it was the only bar of soap I had for the next 4 days (had to to take it with me to the other room since all promises to bring it there from 3 different people were worthless). Same thing with shampoo, body wash, wash cloth. I asked for air freshener since my room had a strond smoke odor but nobody did anything. People from other resorts complained about shortage of beach towels which we had plenty.
TV in one room wasn't woprking well, in another room had no remote.
Tips doesn't change much what you get so give them as you wish without hope that you'll get what you need.
This hotel beach is not a part of 7km Negril beach, has less sand but good enough. Water was calm an clear, you can swim and watch sometimes fish under water. Last couple of days it started to rain, windy and water became murky. Still not too bad to swim a bit. Food generally oversalted, beverage too sweet but it is common thing on the resorts here so it is too bad either. To get a reservation to a restaurant you need to get to the lobby @8am or you miss it. You get there a better steak but generally buffet is almost the same without all the hassle. Personnel is generally friendly but many of them look like they have personal life crisis. If it is so hard for them while resort is hlaf empty how they will survive really busy time during the holidays?
There is a free wi-fi in the lobby if you have your own laptop, Internet cafe is $9 for 30 min.
Now on the topic of local vendors. You can't stay there and not be constantly bugged by boat owners, braid makers, "sigurette" sellers, etc. If you do get a ride once(which is a great thing to do, me and my wide rode jet ski for a "special" price $50 for 30 min) you are not bugged that much after that.
You have to be mentally ready to go to a flea market, especially if you are a part of a big crowd. I've done my shopping at Times square, normal stores owned by guys from India and then was left, with my family, on a flea market. I felt like I'm in a war zone under enemy attack. They cross your path, shout at you, any possible way to drug you in their shacks with exactly the same goods in any of them. Some would some give you junk "presents" and then ask for a present back. And it's not just a dollar. Luckily when I offered a buck back guy got offended and left me alone with his strings he was tying around my wrist.
If you buy a tour from resort try to avoid multiple stop shopping tour which invloves flea market for the reasons I've described above unless you really want it. You might want arrange your own ride if you have few people with you or you will pay $25 per person to do that. Watching sunset at Rick's cafe is a nice thing, mayfield waterfalls trip involves 2-3 hrs roundtrip, 1.5 hrs in the water with a guide and photographer following you, attempts to sell you souveniers once again. It's nice time in the river going up through water streams, you get personal driver, guide and photographer (watch what they try to charge you after). Disk with recordings was offered for $40, when I got it in the hotel it had $65 tag on it (2 disks - dvd with movie and CD with pictures). Still paid $40 at the front desk. It suppose to have jpeg pictures and mpeg movies on it but there were no mpeg files, just one folder with VIDEO_TS (some video software) files that you can't play everywhere. Make sure you check them before you buy. Usually they add nature shots but it wasn't there this time.
To round it up I just want to mention absense of Apple rep at the airport on our way back,
Bobsled restaraunt where we were charged $3 for a cap of tea although it was $2 on their menu. Lady who sold it to us explained that it is like a coffee that was listed above tea, with one price, $2, for a small cup and $3 for large, and then brough us a receipt where it was listed as 2 large coffee. I wrote email to the address on the receipt and already got response from foodtravelexperts.com Executive Administrative Assistant so hopefully they can clean this place up.
Bottom line - nice place to stay, not even close to 5 star resort service. If you get a good deal to go there, go! Just bring your own shampoo, etc.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 50_64
  • Member since December 24, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €364 (year-round)
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2nd time wasnt a charm

Riu Negril ClubHotel

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3 of 5 stars
Minneapolistraveler1   1 contribution
Minneapolis
Dec 21, 2009 | Trip type: Couples New

My wife and I got married at the Rui on 12/13/08 and we returned for our one year anniversary this year and we just got back. After going last year i pretty much knew what to expect and thats exactly what I got.

Food- is nothing special, most of the meat is over cooked, the fish was dry, the fruit was not ripe, a few days they ran out of ingredients to make the omlettes.

entertainment- there was a show everynight but not worth watching, one night there was a couples game and theas was ok but for the most part dont bother as there was no nightly party on the beach or anything like that.

Rooms- last year we were booked in a room without a ocean view and with it being our weeding we wanted a ocean view so we changed rooms and before we moved I saw a bug but it wasnt a roach like a lot of people say because the roaches are huge and you wouldnt be able to miss them if you saw one. the rooms are stocked with 4 bottles of cheap island alcohol also.

Beach- to snorkel you have to give a $25 deposit and its only for 1 hour, the water is full of weeds and its not clear at all, you'll have to travel about 10 minutes down the beach to the sister resort because there beach is a lot nicer.

Jamaicans- WATCH OUT! this was my third trip to the island and I have been to the hills to see the ganja growing and havent really had any problem until this trip when I walked about 10 feet down the beach and decided to talk to the guy who cooks the live lobsters on the beach and before i knew it there was a Jamaican standing next to me and he tried to slap a pair of handcuffs on me, they were old and rusted so they didnt lock onto my wrist and i had to snatch my arm away and run back to the resort, the security wasnt concerned either.

although the hotel charges you a arm and a leg for taxi service its worth it. Jamaica is a third world county and it can be very dangerous so always keep that in mind, with the proper precautions you can have a wonderful time.

We decided to go to Dunns River Falls and that was a bad mistake. it takes about 3 hours to get there and although it was fun it really wasnt worth the 6 hour round trip.

Ricks cafe- very overrated. food is amaricanized so sure order the hamburger. the cliff divers were cool to watch though.

Craft Market- BEWARE theres probably 5 hundred little huts and every last one of them are gonig ot ask you to come and look at their store and 9 times out of 10 its the same stuff you just looked at in the other store.

Special restaurants- you must make a reservation and you have to do that in the lobby at 8am and none of the resturants were worth eating in.

all in all this is a cool resort as long as you dont expect much, its very over priced, I would rather spend the extra couple of hundred dollars and go to Sandles where you can have lobster everyday and all your trips off the resort like dunns River are included in your price. Not recommending it ONLY because you can spend a few more dollars and have a much better time.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since December 21, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €364 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Relaxing easy going honeymoon

Riu Negril ClubHotel

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4 of 5 stars
bellamcintyre   6 contributions
Chicago, Illinois
Dec 20, 2009 | Trip type: Couples New
1
person found this review helpful

My husband and I stayed at the Riu Negril for our honeymoon this past February. I had never been to Jamaica before, but my husband had, so I didn't really know what to expect. Our flight got in a little late, but it was nice getting to the resort. They took our bags to our room for us. The staff was always nice and willing to help.

Our room was very nice, your typical hotel room. We had a problem with out tv once or twice, but you don't go to Jamaica on vacation to watch tv, so it didn't really bother me :-) They sent someone while we were out to fix it right away any how.

We have actually booked to go back for our first anniversary and chose the same hotel for the very reason that we know we like it and we LOVE the long beach. There is enough room to have your own privacy somewhere along it - we like down on the end as it tends to be less crowded. Also, our room was in the fourth building, which many people seem not to like. We loved it for the pure fact that it is kind of secluded and away from everything, just not that big of a deal, it's really not that far - it was a nice leisurely walk to take.

The shows each night were entertaining for me as I had never seen before. We didn't go to a restaurant but ate at the main one the whole time, lunch was jerk chicken at the Jerk Hut every day! The food was pretty good and they had themed nights.

I just wanted to let those know that are trying to decide on staying at the Riu Negril that it is a good place contrary to what some of the reviews state. I guess it just depends on what kind of attitude you have. We aren't super picky people and we thought it was a fine place to stay!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since December 20, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €364 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No Problems!

Riu Negril ClubHotel

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5 of 5 stars
Nervedoctormom   4 contributions
DC area
Dec 19, 2009
2
people found this review helpful

Just want to reassure travelers that this is a fine, clean and accomodating hotel located on Bloody Bay with more expensive hotels that are similar in quality and older than Riu Negril. The only negative was the amateur entertainment and perhaps lower brand liquor but you can request certain upscale brands at the lobby bar. Also buffet had great variety and only the gourmet restaurant , Sir Andrew was better. Can skip the Brazilian and regular steakhouses which also require reservations. We took a combination snorkeling and sunset cruise to Ric's cafe tour given on Tuesdays and Thursdays which was superb!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 35_49
  • Member since August 05, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €364 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Whites get treated better than Blacks at RIU Negril

Riu Negril ClubHotel

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3 of 5 stars
nina2010   1 contribution
Atlanta, GA
Dec 9, 2009 | Trip type: Family
2
people found this review helpful

My family stayed at RIU Negril for a long weekend and there were good and bad features of this all-inclusive resort. First, the good. The property was very clean and impeccably maintained. The food was much better than any all-inclusive I have ever stayed in (including another popular and more expensive one in Negril, Beaches). The drinks were good and they had liquor dispenser in the room, which I have never seen anywhere.
On the bad side, I felt that many staff members were very friendly to European and White American guests, while treating African American and other people of African descent badly. This was disheartening because the overwhelming majority of the workers were African Caribbeans. A few were nice to us, but many would smile, greet and laugh with white people and would not even say "Hello" to us. I travel often and tip just as well (or better) than most people. Therefore, I hated being discriminated against by people who look like ME! Jamaica is a beautiful island, but I am not sure if I would return after the rude treatment by "hospitality professionals."

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since December 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Check Rates ABS:HotelCheckRates-d478349?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €364 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Riu Negril ClubHotel Also Known As

  • Riu Negril
  • Riu Hotel Negril
  • Rio Negril
  • Riu Negril Jamaica
  • Club Hotel Riu Negril
  • Riu Resort All Inclusive Negril
  • Clubhotel Riu Negril
Address: Bloody Bay, Negril, Jamaica