My original review (which was fair at 3 stars, in my opinion) was removed at the request of the resort because it supposedly contained "the reported opinions/experience of others." I think it was taken down because of an incident we observed regarding the hot tub. I included it because I think it's an important safety issue for parents to be aware of. In this version I'll try to rephrase that paragraph to meet Trip Advisor guidelines.
So...the safety issue...While sitting by the pool we observed an incident involving an adolescent turning on the jets in the hot tub. It seemed chlorine gas had built up in the jets. This can cause some serious damage, but the boy looked like he recovered just fine. In any case I'll never let my small children near a hot tub that I haven't personally maintained, and I would recommend exercising caution when using the hot tub at Seashore Bay.
Overall though, the hotel has huge potential for greatness. The beach is amazing, there are so many hard-working and talented people on staff, and the food is very good. As it is now though, there are many kinks that need to be ironed out, and some inconsistencies. For example, the "orange juice" at breakfast is Sunny-D or something like that. Orange-colored corn syrup drink. But at the bar there's fresh papaya for fruit smoothies. Another example would be the sheets on our bed--they felt poly-blend to me, but the washcloths were Egyptian cotton.
One other piece of advice for parents would be for the Italian restaurant. The soup and pasta courses are considered separate, so unless you want to spend 2+ hours at dinner with small children, be careful about ordering 3-4 separate "courses," (i.e., soup for yourself, pasta for your kids, and then entrees). Sorry I'm not explaining it well...the soup will come out first, then the pasta when you're done with the soup, then after the kids have eaten the pasta, your entrees will arrive. This is just how they've been trained to do it I guess. Service is already on the slow side, so do yourself a favor and just order everyone at the table an entree. Or just stick to the buffet restaurant, Palms. It's really good. I noticed a couple people here on Trip Advisor mentioned the food being too salty but I only noticed that with one dish (the ox-tail stew). It was so freaking delicious we still ate 2 bowls. We had it the night of the beach party, which is not to be missed!
One more thing--bring Benadryl just in case...it's not stocked in the gift shop. The gentleman who worked in the shop asked his wife to bring it from Montego Bay. When the service is good here, it's very very good.
Last year we fell in love with the Karisma brand after staying at Azul Fives in Playa del Carmen. It's apples and oranges comparing the two resorts...Seashore Bay one has one of the best beaches I've ever been to (reminded me of Grace Bay in Turks & Caicos), and your room is a stone's throw from the ocean. Soon it will be amazing, I'm sure...but it will be priced accordingly unfortunately. As they are now, the rooms are sort of on the dingy side. The bathrooms were a little gross...some scum in the jacuzzi tub and staining. It's a trade off.
The coffee was our only other big gripe...coffee service was way too slow in the morning. Taking 10 minutes to get a cup of coffee is just not acceptable. One morning my husband eventually got up and helped himself, getting a "that's for me to do, mon" from the waiter. Oh, and there is currently only one bar. We tipped all the time but service is still going to be slow at peak times with only one bar on property. It would probably be smart to bring a big insulated cup or something, and avoid the bar right before lunch (12:30) and dinner (6:30).
Anyway, I'd still recommend the resort if you have reasonable expectations as far as the quality of the rooms, and go into it knowing that it's a work in progress. But in my opinion it's currently priced too high ($750 per couple per night on Orbitz seems out of line for what you're getting). I suspect Seashore Bay is on its way to being pure perfection...but by then it will probably be out of our budget!
4101 (corner 1-bd suite) on first floor was super convenient with kids
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.