WHAT A DISAPPOINTMENT! I haven't visited JA in 17 yrs (raising family, school, & work) & I waited for this? First, I repeatedly requested a face to face with June (owner). Never got it! Think she didn't want to hear what I had to say? So, guess I'll have to say it here: THE MOST HORRIBLE VACATION EXPERIENCE I'VE EVER HAD (NOT JUST IN JAMAICA BUT ANYWHERE)! I've never been anywhere where I was afraid to step in the tub or had to consider sleeping in my clothes (No, I'm not kidding!) But thank God for the staff (they were the ONLY ones who made our stay bearable).
In a nutshell: old, musty, run down rooms, & our bathroom smelled like urine! Initially no hot water & then just a trickle that went from scalding to icy continually flip flopping w/o warning. Dirty sheets and bedspreads, mildew/mold spots on the pillows, hard beds.. Holes in the tile surrounding the shower head. Filthy grout. Ants, ants, ants and general all around dirtiness!
I demanded clean sheets/bedspreads & a change of pillows! Staff worked hours to fix hot water situation, but we only got what you read earlier. ARE YOU KIDDING ME? And still no face to face or apology from owner (June Romeo). We turned down an offer of change to sister hotel (The Cliffs) b/c it really wasn't any better...plus it was too far away, not on the beach, & we'd be at their mercy for shuttle service back and forth. Still no face to face or apology from owner June.
FALSE ADVERTISING! ALL INCLUSIVE MEANS JUST THAT...ALL INCLUSIVE! 3 meals random start & stop times. Only one skimpy plate per customer breakfast & dinner. Same old 3 menu choices for lunch daily. Trip companion asked for a cup of coffee after breakfast was over, she was told she'd have to pay $1.50 US. What??? I even understand paying $1 US for bottled water, but damn...We never felt satisfied or full. Did I mention we had to share tiny cups of salad dressing ("Because customers waste," we were told)? No regular tea, salad forks instead of dinner forks. Dirty drinking glasses. We poured our own juice (into tiny OJ glasses) out of jugs set on the table! Cheap butter tasted like lard! Box mix cakes for dessert. Yup, for real! Shortages abounded! And don't even get me started on the alcoholic beverages...nothing ever tasted like it was supposed to, "We ran out of tequila" (2 days in a row?) Stray cat & 2-3 dogs roaming around restaurant & beach ALL THE TIME! Rodent catchers? And still no June, still no June.
The smell of nearby ganja in the air from guests & locals (while we're eating meals, on the beach, in our room, etc.). Only one night of activity (Karaoke, fire eater). All other activities (except for the tired boom box at the bar) were off site and at our expense! No 24 hrs. lobby desk, room service, window openers (besides my fingers), hair dryers, gift shop, or newsstand as advertised, And still no June.
Some problems could be easily and inexpensively solved: a couple gallons of paint, wall plates for the light switches and electrical sockets, THOROUGH CLEANING, news sheets/towels, irons, $10 alarm clocks & working telephones in each room, THOROUGH CLEANING, tile repair, Manager that cares (yes, she was visible, but did not/would not address our concerns). THOROUGH CLEANING. And still no June.
Much respect, sympathy, & prayers go out to the staff. The way we witnessed June (on several occasions) speaking to you (in front of guests) was disgraceful! I hope you find better jobs elsewhere if that's what you want. Can't remember all your names (I'm sorry), but you all made our 6 night stay more tolerable. Ricardo, much love, baby! Any place would be happy to employ you! Thank you also to maintenance & the lady who cleaned our room. The beach was great. The loungers were old and very dirty.
Alright, I'm done. Yes, I read the reviews (too late to change my reservation). They were all over the place. TAKE THIS ONE AS ACCURATE & TRUE. I GAIN NOTHING BY TELLING LIES! I WILL NEVER STAY HERE AGAIN!! I also plan to report to the Jamaican Tourism Board. AND STILL NO JUNE...Maybe she went back to Baltimore (which wouldn't be such a bad thing).
If there were any such rooms, I never saw them.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.