I had read about the loud music unfortunately after booking. However, let me mak eit clear it was like the band was in our rustic cottage. Every other night of our 5 night stay we were kept away from 11PM until 3-4AM. There is a 24 hour shack/tiki/bar right next door to the hotel. On the other side of that bar there is stage which had live music and on one night they both played LOUDLY at the same time. The hotel is also next to Legends Hotel which also had music on night. It did stop at midnight. Which is reasonable. We stayed February 9-14, 2012.
After the 1st night I went to the office and they said I should have let them know during the night and security would have done something. OK, so I shold come out of my room at 2am to report this? I think the security guard could have heard it.
After the 2nd night I went to the office again the next morning and requested to change room. They said I could if I paid $180/night instead of the $70/night I was paying. Our friends were styaing in the $180/night and they also heard the band all night. So there was no point. I was told there had been letters sent by the hotel mgr to the bar next door.
After the 3rd night I again spoke w/the office. Upon checking out I also spoke with mgt he also said I should have advised security during the night which meant leaving my room which has no phone to find this security person. He also said not everyone's noise tolerance is the same. I agree. However, I do not expect to be kept awake until 3am when the bar where I am staying closes at 11pm.
We travel every year to Cancun, Mexico and we stay at all inclusive resorts so we are tolerant to late night partiers. This did not even come close.
Zelma was very appologetic for the noise which is out of her control. We also requested a frig before arrival which we did not get. However, the room was way too small for it. They are full size frigs. WE also enjoyed Steven at the front security and Jeffrey in the bar. Food at the hotel was good but pricey and the portions are small and I am not a big eater. WE did enjoy the blue mountain coffee every morning and did not pay for refills as others have stated.
We ate at Fatty's which seemed to be a woman's very own kitchen. Met someone on the beach who referred it and it was the best fried chicked. We did have to ask for directions and everyone would say it was closed and try to get you into their place. WE also loved the fish at Alfred's. My husband had curry goat at Cocoa International which he said was great. WE ate out on the cliff area at LTU which was very good and good service.
Would recommend the Rock House if you want to pay for a very nice hotel.
We had booked a rustic cottage and there are only wood shutter slats with screens over them. Some of the windows did have glass but very thin. WE were very close to the honeymoon suite so if you spend the money for this type room you should check before booking with the hotel if the music still plays loudly next door until 3-4am. I will also say the rustic cottage is very, very rustic. There were ants when you would turn a light on in the middle of the night. You could also see thru the wood flooring in the bathroom to the dirt floor. It was very cheap for 5 nights so we were happy.
I did disupte my charge after getting home and the hotel accomodated me for the credit of the balance. Just too bad I had to pay upfront for 3 nights. At least I got the 2 night refund. I have no problem paying for what I receive but noone should pay for being kept awake and stressed from the pounding music. Even if it is Jamaica mon.
There is no pool but the beach was very nice. Sometimes got crowded. We were in rustic cottage and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.