We just returned from our first trip to Jamaica, and we certainly will be back! We found Travellers through Groupon, and we were a little nervous about staying at a hotel that we found through a deep discount website. I was immediately comforted when I called a week ahead of time to confirm my reservation and the woman on the phone was polite and professional. It was our anniversary, and when we checked in, the Director of Guest Services greeted us and took us to our room where a complimentary bottle of wine was chilling in an ice bucket and towel swans with flowers were on one of the beds!! After a long day of traveling, seeing how attentive and enthused the staff was to meet our needs and make us comfortable was wonderful.
We were treated so well by every person on staff; from housekeeping to the front desk, to the restaurant staff, and the security guards. Junior, the security guard on the beach, is awesome! He makes sure that everyone has a towel and chair, and keeps the local beach vendors moving so that the guests can experience the fun of purchasing (or not) from a vendor without feeling harassed. Romeo is one of the bartenders and waiters, and he is fantastic! The women that work at the bar during the day are amazing, too; they remembered your drink orders as soon as they saw you and it was ready before you even ordered! The breakfast was good, very carb-heavy for an American diet, so just make sure you are prepared! We had dinner at the restaurant our first night, and we were very pleased with the quality and taste of the food, as well as the price. Additionally, the staff was very helpful in calling to make dinner reservations and arranging for transportation. Make sure you drive with Andre!
The rooms each have a private balcony, which we used every evening to sit out and relax. The mosquitos do get pesky, so just be aware! The room itself was very clean and tidy; the sheets, towels, bedspreads, pillows, and shower curtain were all VERY clean (I could smell the bleach on the sheets and towels). The rooms are older, and that shows in the furniture and tub, but again, I can't emphasize enough that the cleanliness of the room made up for that, especially given the incredible value that we had gotten for our money. We found the bed very comfortable, and the temperature was perfectly regulated by a quiet and remote-controlled AC. There is a flat screen TV in every room, and we were able to watch US programming, like ESPN and CBS.
I have read reviews both positive and negative, and I have to say that I am sorry for those that had a bad experience, ours was vastly different. If you are looking for a luxury hotel, go to one. If you are looking for a very unique and authentically Jamaican experience, I highly recommend Travellers.
Opt for a second floor room, the balcony is more private. And let them know if it is a special occa...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to write about your stay. We are extremely pleased that your first trip to Jamaica was an enjoyable one, especially it being your honeymoon. We do our best to make occasions such as honeymoons, weddings, birthdays, anniversaries etc. as memorable and special as possible. I'm glad that you found all the staff to be helpful and friendly. Romeo is truly an amazing bartender who always keeps himself busy.
Report response as inappropriate
While many of our rooms are not yet up to date as you mentioned, we do pride ourselves on providing a clean and comfortable stay for all of our guests. We are also working hard to get all rooms updated by the end of the year.
Thanks for recommending us and we look forward to seeing you both again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.