After reading tons of reviews we didn’t have a high expectation from Beaches Negril. We stayed from Apr20-27. Weather was perfect!
The moment we passed customs in Montego Bay, our family of four were greeted by Beaches representative who took us into Beaches waiting lounge right at the airport. Our kids are 3 years and 14 months old so it was nice to have a place to refreshed ourselves with cool drinks and briefly check in before hitting road to the resort. It was a long 90 mins ride. Our daughter has motion sickness so it was a very unpleasant ride.
Conceirge Service: When we arrived at the resort we were taken to the conceirge lounge to do further check in and got our room. Suneita was very nice to move our room as requested. We wanted the 3rd level room so it turned out as an inconvenience for parents with young kids with strollers. Suneita was so sweet. She asked my little girl if she would like coconut juice so Suneita physically brought it to the room for her. She left us with a good impression. Gennette is another conceirge agent who was very patient and helpful too! I had a situation where my $250 Spa credit wasn’t on my reservation due to some miscommunication between the travel agent and the resort. They made sure it was sorted out and we got our Spa massage before we left.
Room: We stayed in the furthest building on the third level. Room #921....it’s nice and spacious. However we paid for oceanview but got a view of the opposite building. There were lots of tiny ants trials crawling around including on our bed. It was very disturbing to see. We had to ask 4 times for wine opener to our room. Finally we had to go to concierge to request for one! My god....they were slow with requests.....so expect to wait.
Housekeeping: Rooms were made up on most days. There were a couple of days when they missed it so we had to notify the concierge. Otherwise they were very nice. Annette knew we had small kids so she always gave us extra towels and changed our pillowcases everyday as we requested. Overall, they were very good!
Pools: There were 2 pools, 2 slides and a lazy rivers. They were all fun and close by to most restaurants. We liked the pool near the Mill restaurant. Cleaner, less crowded and better pool bar. Dino’s pizza is right there so it’s very convenience for pizza lovers. Simone is very cheerful serving the guests.
Beaches: Beautiful!!! It was clean and water was perfect! There were many fish swimming around us when we were in the water. We loved it!
Entertainment and Shows: We only went to couple of shows. The music was too loud for parents with young kids. They need to lower the volume. They had a snake show which freaked us out.....so we left.
Restaurants & Food: We are picky eaters and we like the food here. It’s much better than the food at Beaches in Turks and Caicos. Less restaurants but better food. We really enjoyed the Dino’s pizza, Arizona and the Venetian. Paris Cafe was nice! They make good cappucinos!!! Vanessia and everyone here were always happy and greet their visitors! The Mill serves buffet food and it’s just average. We had breakfast and dinner at Stewfish and it’s over rated. Jamaician knows how to cook their jerk chicken!!! Overall, the food was enjoyable!
Daycare: OMG....our kids are traumatize from here! We put our kids here for one afternoon and one morning. By the time we pick them up that morning, my little girl got scrapes on her elbows and knees. When we asked the babysitters, they didn’t seem to know what happened.......so we gathered that they didn’t look after my little girl carefully. They kept saying it was old wound but we didn’t see them before we drop her off. Plus my husband is in the medical field so he knew they didn’t tell the truth. We understand that kids fall and get hurt all the time and that’s fine. But the fact they didn’t tell us right away or didn’t know that our daughter got hurt was very upsetting. So we never brought hem back to the daycare again! Sharon the supervisor did come by and talked to us and apologized. She was supposed to do an investigation but we never got an explaination......very disappointed!
We later used Neja to babysit our kids in our room one night for couple of hours so we can go for dinner. She was very sweet and the kids seemed to like her. Neja knew our kids loves grapes and bananas so she and Sharon came by to the beach and delivered them to us.
Services: Excellent on most things. Majority of the staff were outstanding and happy to serve their customers. The resort is quite slow with complaints and requests. Remember to bring a calling card or get roaming plan to contact home or loved ones. Its super expensive to use your credit card to make calls.
Ms. Dian was one lady who made me feel that it was worth it to coming here. When my little boy was fussy during breakfast at Stewfish, she came by ....asked to carry him and took him around the restaurant to calm him down so I can have a peaceful meal. On our last night there, I was so disturbed by the mosquitoes so the staff at the Mill went to find me OFF. Later I decided to bring food back to the room, Ms. Dian made sure that someone was going to help me carry it. She was always friendly and you can tell she was genuinely nice.
Mr. D (Dwyane) was a gentlemen who works there that remembered his guest’s name and always willing to help. Jodiane who serve at the pool was always attentive. She often comes around made sure we were drinking and well hydrated under the sun:) Leggon was another friendly fellow who was the bartender at the pool. He’s always singing and get you smiling.
On our last 2 days, we rented the cabana.......and it was the best thing! Having young kids is really hard to get around finding towels, getting drinks and then finding your spot on the beach. Once you got a cabana booked, the cabana concierge serves you breakfast, lunch, snacks, suntan lotions, extra towels and whatever you request. We had Natashia on our first day and she was wonderful! She was always around and made sure everyone was happy! Although some people don’t give tips, but they deserve it! These guys running around under the hot boil sun to serve you. She made our stay extra fun and relaxing! I was able to spend more time with the kids!!!! Again, thanks to the staff:)
Despite some of the negative situations, we would still want to return to Beaches Negril instead of Beaches in Turks and Caico! The beach, food and service is far better than Turks. The daycare needs some improvements on their communications to their parents....and pay more attention to the kids. Especially this is a well known chain company who caters for family vacation so it’s very important that the resort needs to take it seriously and make some changes. Elmo and Big Bird needs to be around more often for pictures!!!!!!!
- Official Description (provided by the hotel):
- •Located on the widest stretch of Negril's seven mile white sand beach•Stay at one, play at two with full exchange privileges with Beaches Sandy Bay including a choice of 11 dining options•“Pirates Island” Water Theme Park with 4 slides, meandering “lazy” river and splash deck•Caribbean Adventure with Sesame Street themed activities with daily character appearances, parades and stage shows•Kids Kamp & Nursery with wide range of supervised activities•Interactive Teens Program with “Trench Town” Teen's Center and Teens' Coordinator to coordinate teen activities•Expansive Two & Three Bedroom Butler serviced suites•Supervised Xbox® Play Lounge with flat screen plasma TV's & Xbox® 360 game consoles•Beaches Resorts were voted “World's Leading Family All-Inclusive 14 years in a row•Five Star Diamond Award, American Academy of Hospitality Sciences•Six Star Diamond Award, Beaches Resorts – Keeping it Green•EarthCheck Platinum Certified ... more less
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- Also Known As:
- Beaches Negril Hotel Negril
- Beaches Hotel Negril
- Negril Beaches Hotel