Stayed at the Riu Tropical Bay from 12-26th September. Booked through Thomson's who organised a Taxi Transfer as part of the the package, came out of Arrivals found Thomson rep & was taken to Taxi Point & loaded in small van (me, wife & other guset bound for Same hotel). Transfer took just over an hour. Warmly greeted by reception Staff who got us checked in quickly & efficiently with a nice cool drink & arranged porters to take suitcases to room. The Room (Junior Suite) was spacious with twin queen size beds (inc small couch + couple of chairs) between the room & bathroom was wardrobe area which also housed the fridge, Optics & Coffeemaker. The bathroom had twin sinks & a shower over a small bath. There was slight damp smell on entering the room, but after aircon had been on a while it disappeared. Housekeeping does a great job of keeping the room spick & span. The resort is quite compact as it only has about 400 hundred rooms, it is in typical Riu layout in that from reception you come down the main stairs into a courtyard enclosed by the speciality restaurants, theatre & the main buffet . Down at far end are the Twin pools, 1 with Wet bar & beyond this onto the beach. Is this a Palace standard hotel like the Riu Mexico Palace at Playacar? the answer is not quite, is it a step up from the typical Riu Club ? Definitely.
Buffet was spacious, good selection of foods, all staff very friendly.
Krystal Fusion restaurant clean modern & serving probably the most discordant Tapas I have ever tasted (peanut crisp, Tuna with smoked foam, Gazpacho soup made with Betroot. The steak was overcooked & slighty tough. Staff were slow & not big on smiles.
The Japanese restaurant was clean, modern & the food was ok (served standard sushi selection to each table, 6 or so choices of main course.
The Italian didn't quite pull off homely, but good selection, well cooked. Staff were friendly & smiling except one.
The steakhouse was decent, food ok. Most of the staff friendly, but they need to sort out the muddle between kitchen & waiters. (food wasn't very hot, Chilled white wine / Cava was warm.
If you wanted to go to Speciality restaurant you had to go to the desk about 8AM in the morning & you could only book up to 1 day in advance.
The pools were kind of small but we managed to find a couple of beds everyday as we were down about 9am, did go on the beach a couple of times & suffered a lot bites around my lower legs / ankles as result.
Was a bit surprised to find that the Club hotel adjacent was about a mile away, during day you could walk along the beach with right insect repellant, but at night you were advised to take a taxi by the staff.
The enetrtainment & waiting staff worked hard & were friendly , they never passed by without a Hi / fist bump or "respect mon".
Entertainment team work hard from early in the morning till the show finishes at night.
So to sum up.
Good quality 4 star hotel, very clean, decent restaurants, small pools & probably the friendliest staff I have met anywhere in the world. you arrive a customer & within days you feel part of the family.