We booked 2 rooms at The Gardenia Resort from Dec 28, 2012 to Jan 10, 2013.
It is across the street from the beach. It is a nice looking and quiet hotel and could be great if they read these reviews.
The hotel was booked solid for the holidays, so we were put in the rooms at the very back of the hotel property, on the second floor, side by side to each other.
Now let me just say, I believe that no matter if you pay $20 or $200 a night there are somethings that you just expect from your room. Cleanliness, air-conditioning, running water, a phone (for emergencies) and safety.
Our rooms were clean, we had air-conditioning, but no running water on several occassions (they claimed it was a problem with the town not the hotel), no phone and safety left something to be desired.
Safety deposit boxes are in the office, which is only open certain hours.
Security is low, especially around the resort near the back.
Rooms are easily broken into, especially the rooms with lots of windows.
One of our rooms was entered (broken into) while we were sleeping....someone pried open the window and entered our room taking money. Not a great deal of money as it was near the end of our trip. The person who entered the room had to be small as the window entered was little and tight.
Thank goodness we didn't wake up and no one was hurt. We discovered what had happend in the morning.
We believe it was an employee working at the resort, due to circumstances that occurred before the break in and after the break in, that I will not mention as it is speculation at this point . Just beware of who may be listening to your conversations.
The manager, Richard is a nice man, he was very apologetic and police were called, but Richard does need a class on how to take charge of situations and please the guests.
Lots of problems around hotel, pool not working, hotel front desk phone not working, water not working, so toilets did not work either. No phones in the rooms.
I felt we should have been given some, if not all of our money back for our stay in one of the rooms, as there were just too many problems.
Negril overall is a very beautiful and safe place. I have stayed in Negril many times at different hotels, from expensive to cheaper. I love it and will always stay in Negril.
Would we stay at the Gardenia again? More than likely, No.
Lesson learned....A quiet hotel is not necessarily a safer hotel.
Make sure windows are permanently secured, use safety deposit boxes, stay in rooms at front of hote...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.