We arrived at sunset on the cliffs January 1 for 26 nights.We ware very surprised that they asked for full payment upon checking in and later came to realize that that’s the only reason that we stayed for the duration of our vacation on this hotel was because we paid in full .
We agreed by email for a rate for the room and when we arrived the rate was different(more money) .
Got our keys ,the room was outdated but clean and had a great view but didn’t have hot water for 10 days the AC didn’t work for 5 days every day we had problems with the remote for the TV and when they fixed the hot water come to realize that we had no cold water on the vanity sink. Our room had a kitchen but without utensils or dishes
The management and front desk was by far the worst we ever seen, if you relate a problem to them will take them days to respond
Security was a joke . We travel to Negril often and know most of the locals that live on the west end but at this hotel anybody can walk in at any time of the day or night.
When they have weddings on the property they tell the hotel guest that after a certain time cant use the facilities
The only good thing is the staff O’Neil ,Randy etc ware very nice and professional
Sips and Bites(Rona)beside Rock House is the best local restaurant on the west end and Ta Bar (Eddy) across the street has the best jerk.
The breakfast is a big event they always run out of butter and jam this is a woman (June)that had a restaurant before going into the hotel business ,wrong move . This hotel needs a big reno for it to be operational.
- Also Known As:
- Sunset On The Cliffs Hotel Negril
- Sunset On The Cliffs Hotel
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Otel, Hotels.com, Priceline and Tingo so you can book your Sunset on the Cliffs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.