I have read most of the reviews about this hotel and i find some very shocking because it's nothing like what we experienced there. I take it that this hotel was on a downward path but it certainly isn't any more. true, a few things are still very the same but the quality of the staff is beyond impressive..where do i start?
well, for my fiance and i, it was our first visit. When we arrived, there was no one at the front desk and the office was close but a man went to get a lady (i'm so sorry we forgot your name) who greeted us with warm smiles and she was very pleasant. the garden captivate me from the start, it was cool, clean and very beautiful. our room was upstairs and it was very clean, no bed bugs or roaches or any pest of the sort. we didn't hear any noises from the street, nor any loud noise nearby (maybe because our room was at the back). however, we were disturbed a few mornings by the loud talking of the guests in the room next to ours. we had to turn up our T.V to drown out the arguing they had in the mornings or of the kids shouting they want this or that and we make sure to turn it up as well in the nights when we making love, i'm not a loud moaner but the walls are so thin so i deem it necessary. The bathroom does have a funny order but they clean it everyday as well as the room, they give us clean towels daily (well, clean enough to use), the room don't have kettles however, it has glasses and closet w/safe. in all, the rooms are comfortable but the walls are very THIN!!! pool is great and the pool bar is also great.
Like i said, the reviews must have been when the property was under a different management, but compare to what we experienced, the hotel must be under new management now because they are very hard working, the lady who's name i forgot works in all the capacity in the hotel when push comes to shove. she sits at the front desk, then one time we saw her doing housecleaning. she's in the kitchen, she's in the bar, she assist with the operation of the hotel as the needs be even though she's the manager/owner of the hotel. she is so amazing and she does her best to listen to all the guest and try to please them. i have never seen a hotel manager as dedicating and sincere to their guests as she was. and guess what, when they opened up the kitchen for the guests, she was there drinking and enjoying the night around the pool and talking and laughing with all the guests who went, AMAZING. she is truly one of a kind.i really wish i could remember her name.
every single morning, there was a man sweeping the whole property, they have a staff of about 5 or 9, a very small but friendly and hard working staff (which explains why the office is sometimes close because the manager helps out most times)
There's a restaurant right next to the property, BEWARE...we went there one night to eat, they seated us but then they totally ignored us. however, their omlette is very good but with all the flies around the table and mosquitoes, it makes it very hard to enjoy even a 2 minutes breakfast there. so we had our breakfast at burger king in the negril town (very nice and walk on the beach back to the hotel - much shorter than you think).
the restaurant across from the hotel - franso (nuff respect) is great,the food is always fresh, he prepares it when you order it so you'd usually takes about 5 mins or less. he prepares the best steam/fry fish and burgers, however, if you have a sensitive stomach, stay away from the curry - like i said, he prepares the meal i.e the protein in 5 mins or less (so the curry won't cook properly). wear bug offs if you choose to eat your meal there because mosquitoes are always there and they will pest you leaving you with a dozen bites or more.
there's so much to enjoy there, the beach, the clubs, the scenery, the town, the food, the music, oh, it's full of everything. the beach, well, just be careful of sand flies and the men who insist you buy from them (don't try to friend them, they can be really annoying and pestful) but it doesn't top the beggars in ocho rios who begs $1000 each time you pass by and turn around and insult you when you say you don't have it or when you give them $20 or $100 they give it back to you.
it's not a first class hotel but it is a great place with a beautiful garden (try walking through it in the night as slowly as you can with your lover or family, breath taking!) and it has the beach right across it, clubs nearby and the town nearby which if you walk on the beach, it takes about 5 minutes to reach to the town and you won't even realize you've reached because the beach is so captivating. it is like all inclusive but without the millionaire prize and packages. everything you need in close range, a home away from home.
choose rooms upstairs and near to the back and keep your tv on loud, next door can hear you and you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.