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CocoLaPalm Resort: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 150 Reviews
5.0 of 5 stars
63
4.0 of 5 stars
56
3.0 of 5 stars
14
2.0 of 5 stars
11
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#20 of 99 hotels in Negril
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  • Hotel class: 3 of 5
  • Rooms: 32
  • Address: Norman Manley Blvd Negril Jamaica
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Octagonal two-story beachfront hotel & a beachfront villa situated 3 miles from downtown. This description is based on information provided by the hotel.
No Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $154 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of CocoLaPalm Resort

( 12-16 of 150 )
“Terrific Hotel with Great Staff”

CocoLaPalm Resort

Jun 16, 2008
2/2 found this review helpful

Stayed 6/10 - 13. Had beachfront room. REALLY on the beach. Step off patio on to sand and in to water. Staff friendly and helpful. Not high season, so not a lot of guests or beach traffic which was wonderful - like having our own private island. Never a care about getting a chair, towel or anything needed. Staff very helpful as I have a walker and some limitations. This was really the perfect place for me and the girls loved falling out of bed and practically into the water! Great people and a clean, well maintained hotel. WIll miss our new friend Charleton at the beach. Would go back in a second. Ate there - food was OK - not great. Ate at Kuyaba - enjoyed the pesto and the crab cakes. Ate at Charlea Inn. Fantastic dinner and setting with excellent service. Would recommend that.

  • This TripAdvisor Member:
    • Liked — location, location, location!
    • Disliked — Wish rooms decorated a bit nicer, but really not there except for rain~
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lifeisgd's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $154 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“CocoLaPalm is good for what it is”

CocoLaPalm Resort

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4 of 5 stars
indiana
Jun 16, 2008
2/2 found this review helpful

Just returned from a one-week stay at Coco after reading many reviews on Trip Advisor. Everything mentioned on this site was spot-on.

We are not the all-inclusive types, so Coco was exactly what we were looking for. As mentioned on other posts, DO NOT get stuck in the 800-series rooms. We were originally put in the 812/813/814 suite and ended up overlooking (and smelling) a trash dumpster at the property next door. Ezna the manager was VERY accomodating. Asked for another room and was given 532 - goundlevel, beachfront with a patio! PERFECTION! 532 is a 2BR/1.5BA suite right at the center of the beach. The air conditioning, refrigerator, and hot water all worked perfect.

The hotel was exactly what we look for - a nice place to soak up sun on the beach during the day and a nice place to crash at night when you get back. Coco is definitely not the Ritz Carlton but it is clean, quiet and picturesque. My wife especially enjoyed the floaties for lounging in the water.

Only ate one meal (breakfast) at the hotel restaurant. Had the banana pancakes and they were delicious. Every other morning had fresh fruit from the stand by For Real and fresh-squeezed juice from the lady at Beachcomber villas (next to Margaritaville) - heaven in a bottle!! She serves it in old rum bottles and you get brownie points with her if you take the empties back.

Best in the West for jerked chicken - you need to eat it right at the bar. This is the first time I have ever stayed in a coastal area and ate more chicken than seafood. Norma's at SeaSplash for dinner one evening - exquisite. For Real is good for Red Stripe in the afternoon. Margaritaville is good but is a typical franchise restaurant.

For nightlife, went to The Jungle, Alfreds, and Bourbon Beach. All were fun places to hang out and watch the locals and other tourists. We were warned to stay along 7-mile beach. You'll get rolled if you get further into town.

Rented a Suzuki Tracker from Vernon's car rental. The car was in rough condition but Marian was very friendly and helpful. Driving in Jamaica was quite interesting but not much different than any other place in the Caribbean.

Went to Rick's to cliff dive and watch the sunset - highly recommended.

If you scuba, go with ScubaCaribe and dive with Mikey. He seems like a rasta cowboy but is very professional once he's in the water.

We used TimAir to fly from MoBay to Negril - HIGHLY RECOMMENDED!!! The flight along the coast is only 15 mins. and the water looks just like a picture for a magazine ad.

The peddlers got to be tiresome after a while, but I understand that is their way of life and just dealt with it.

Overall, Cocolapalm was exactly what we expected and would recommend it for anyone looking for a boutique resort.

  • This TripAdvisor Member:
    • Liked — Location on 7-mile beach
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flyfast's Summary
Date of Stay: June 2008
Traveled with: Friends
Age group: 35-49
Member since: January 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $154 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great beach and staff, mediocre rooms”

CocoLaPalm Resort

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4 of 5 stars
Worcester, Massachusetts
Jun 12, 2008
3/3 found this review helpful

Just returned from a 6 night stay at Coco La Palm. This was my 4th trip to Negril, I have stayed at Rondell Village and Sunset at the Palms previously. Overall we had a good time. We arrived around 4 pm to check in and our room was ready. We were told when we booked since there were two of us traveling as friends, we would have a room with 2 beds. Upon check-in, however, we were given a room with only 1 king bed. They said there were no rooms available with 2 beds, which I found strange since we were told later by numerous staff that the resort was only at 1/3 capacity. Maybe more were coming later in the week? I asked if we could have a rollaway, and they said yes but for a fee of $20 a night! Come on, the least they could do was give us the rollaway since we were promised two beds when we booked. Anyways, they gave us a "beachfront" room, and while it was close to the beach, the front of the room actually had a view of the coco inn next door, not the beach.

The room itself was adequate, however it did have some quirks.
The air conditioner started making a horrible noise 10 minutes after the bellhop turned it on for us. A maintenance guy was there immediately (he heard the noise outside while walking by) and said he would change the air conditioner right away but due to hotel policy we had to stay in the room while he did it. They worked really hard, they had to hammer the whole thing out to remove it, but it took 2 HOURS. Just what we wanted to do after we arrived was sit there for 2 hours in the hot room. It was nice talking to the guys though, about their families and other stuff. And the new air conditioner was great, and I was glad we had it. The bathroom light was difficult to turn on--I had to hold the light switch 3/4 of the way up for 5-10 seconds for the fluorescence to turn on, you couldn’t just flip the switch. It was a pain, we ended up just leaving it on all night once we got it to turn on with the door closed. Neither of the reading lights on the headboard worked, nor did the light on the wall, the only light we had was from the overhead fan. Also, the TV was completely broken. I didn’t go there to watch TV, so wasn’t a big deal, but would have been nice to listen to music or watch the news at night while getting ready for bed. Lastly, they were fixing a pipe in the room above us, so from about 10am-3pm during the day we heard very loud drilling and hammering. We are not late sleepers, but I was a little annoyed when I wanted to take a nap one afternoon. I mentioned all these things to the front desk and they basically just shrugged.

On the plus side, the room was extremely clean and our housekeeper Marie was so nice and friendly and did an absolutely wonderful job.

The food at the restaurant was pretty good, we had breakfast there 3 times with our coupons, they do tend to use a lot of oil when they cook eggs or anything else for that matter, but it was tasty. The coupons are for continental breakfast but you can apply them to anything on the menu, so our breakfasts only cost a couple of dollars every day. Lunches at the beach bar were good, the turkey reuben was awesome, good jerk chicken (although not as good as Best in the West across the street) and good fries. However they were out of a lot of items on the lunch menu on a couple different days which was disappointing. We had dinner there once, which was just ok and kind of pricey.

The beach was awesome and I think is Coco’s best feature. They definitely have one of the nicest, widest places on the strip, with lots of trees for shade. Since the resort wasn’t full, it was easy to get a shady spot during the day, but I’d imagine during high season you’d have to get up early to claim a spot. Water is gorgeous and the security people do a good job supervising the people coming by to sell stuff. A couple of mornings, they were out of clean beach towels, and many of the beach chairs are stretched out and very uncomfortable with a plastic bar sticking right into your tail bone—they definitely could use some cushions. I sat on an inflatable raft on the chair and that was much better. We had pretty good weather for this time of year—every morning it was beautiful, and then sometime in the afternoon it would cloud up and then downpour for 15 minutes to an hour, then clear up and be beautiful again.

The pools and hot tubs were clean and nice and never had anyone in them. The grounds are very pretty and the staff (minus a couple of the front desk people) are all very nice and genuinely friendly. Ricky was nice enough to fill up the rafts we brought and Conroy the bartender is one of the nicest people I’ve ever met, and good at what he does.

We ate pizza at Chances down the beach (with the Jamaican bobsled in front) and it was wonderful and very reasonable. We also went to Seastar Inn on the cliffs end on Saturday night—they have a live band and an all-you-can-eat dinner buffet for $12. What a bargain. The food was awesome AND they have a free shuttle that will pick you up and bring you back. I would highly recommend checking this place out if you are there on a Saturday. Fun Holiday had good 2 for 1 lobster specials every day, and For real bar next to Coco has the cheapest drinks.

Overall we had a good time. We wanted relaxation and to hang out on the beach and that’s exactly what we got. The stuff with the room was annoying but I don’t sweat the small things. I just wanted to write an honest review. I love Negril and will return again. It’s the people of the island that make this such a wonderful place to visit. I would consider staying at Coco again but only for a low price. For the price we paid it was close to what I was expecting. However, in the high season, I know the room we stayed in goes for close to triple what we paid and if I had paid that much I would have felt slightly ripped off.

  • This TripAdvisor Member:
    • Liked — The beach, majority of the staff
    • Disliked — many problems with the room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qino2's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: December 21, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $154 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just got back and already booked my return!”

CocoLaPalm Resort

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5 of 5 stars
california
Jun 10, 2008
4/4 found this review helpful

Yep! It's true! We just got back a week ago, and I've already booked my return trip to the Coco. What a GREAT little resort!! The rooms weren't fancy, but VERY clean and well kept, the staff could not have BEEN more friendly and the grounds were beautiful. It's centrally located so you can walk anywhere you like (or even no where at all...the beach is BEAUTIFUL). My boyfriend and I liked it so much, we really never left...the beach bar there served GREAT food and COLD Red Stripes...we'd walk right next door to the For Real bar (their prices were the best), or sometimes down to Sea Splash or Margaritaville (yeah it's commercial, but we found the food to be delicious and we could watch the NBA Playoffs there). Down the other way, our favorite bar was 23-7...the owner Johnny is a New Yorker like myself and incredibly friendly...we spent a looooong time one evening just hanging out down there, and they have GREAT food as well. It's funny...initially we wanted to go out and party and do a fun bar night, but we got down to Roots (which was packed) and were in such "laid back" mode, we left and went over to 23-7 which was so chill. The only complaint I had was that it was overcast and rained almost everyday while we were there, but that was nobody's fault, and honestly, it didn't affect our vacation one bit...we still had a FABULOUS time and never really cared that it was raining, we loved hanging out on the balcony of our room and listening to tunes watching the rain come down (having a fridge in the room is great! we IMMEDIATELY stocked it with Red Strip and snacks when we got there!). I can honestly say that it was the BEST vacation i've ever had...the people in Jamaica are so warm and amazing and i can honestly say "i get it now". i understand why people keep going back...and yep, now i'm one of them!!

  • This TripAdvisor Member:
    • Liked — Friendly Staff, Convenient Location, On the Beach
    • Disliked — I honestly can't come up with anything...maybe drink prices are a tad higher than they should be???
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langosta's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: June 06, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $154 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Will be back”

CocoLaPalm Resort

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5 of 5 stars
Deadwood, South Dakota
Jun 9, 2008
4/4 found this review helpful

We just returned from a wonderful one-week stay at CocoLaPalm.

Check in was a breeze. I don't even think it took 5 minutes and we were whisked away to our rooms.

Our rooms were spacious, clean, and comfortable. My only complaint was that the beds were a little hard but I still slept like a baby. The rooms came with refrigerators, irons, coffee makers, as well as a safe. The bathroom was very spacious. Our housekeeper was Carol and she did a fantastic job of keeping our room clean.

The staff (every one of them) was wonderful and always accomodating. The front office people were very friendly and patient in answering all of our questions. The groundskeepers were charming and always asked if we were enjoying our stay. One staff member in particular was very kind to us (Neville). He was a very honest and trustworthy young man and even accompanied some of the younger crowd to the Jungle nightclub one evening and then walked them back to the resort afterwards.

The location was excellent, right in the middle of the 7-mile beach. We always had our chairs set up right where we wanted. Security was excellent. If anyone approached us on the beach to buy anything, they were always right there supervising what was going on.

The beach area was spacious. The pools and hottub were always clean. The gardens were beautiful.

We had the breakfast vouchers, so we ate breakfast there every morning. It was always very good and the service was excellent. Otherwise, we didn't eat many meals there.

Across the street from CocoLaPalm is Mikey's Store, which came in very handy. We also found a driver by the name of Tallman who is located by Mikey's Store and he always gave us a great deal on transportation. He had a van, and since there were six of us, it worked out very well. Beside Mikey's Store is Best of the West, the best jerk chicken we have ever had. I'm craving it now!

I don't know what else to say, except thank you to all the employees at CocoLaPalm who made our stay so enjoyable. We were all teary-eyed when we had to leave. When it comes down to it, besides the beautiful resort, it was the employees who made our stay so enjoyable. We'll definitely be back.

  • This TripAdvisor Member:
    • Liked — Friendly staff, location, spacious rooms.
    • Disliked — Beds were a little hard.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
love,marijane's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: January 26, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $154 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of CocoLaPalm Resort

( 12-16 of 150 )
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