We love the Charela. I have spent a lot of time in Negril and explored different accommodation options. The Charela is the best choice for our family with 2 children aged 8 and 9. The kids can swim in the pool/ocean and explore the wide stretch of beach complete with beautiful palm trees to provide shade. There is entertainment a couple of nights, but we tend to eat our evening meals up on the cliffs at Rockhouse/Pushcart etc. Most of the restaurants will send a car to collect you and only charge for the return trip. The Charela is a good choice if you love Negril but want to avoid the smoking/hard drinking that seems to be part of many other guests holiday.
The staff are great - very helpful and polite and they remember your preferences. We were complemented on our children's behaviour many times which made the kids feels confident, welcomed and relaxed. The new beach attendant was very helpful and friendly, an improvement on our last visit. We also took some long trips with Wayne, who can be booked thru the hotel as a driver, he was brilliant and comes highly recommended.
We'll be back soon, we hope.