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“Quiet retreat” 4 of 5 stars
Review of Sunset at the Palms

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Sunset at the Palms
4.0 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd | Ruthland Point, Negril, Jamaica   |  
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Ranked #12 of 90 Hotels in Negril
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Quiet retreat”
4 of 5 stars Reviewed August 17, 2014

This was a cute spot. Rooms are nice and roomy. Definitely don't feel like you are at a hotel. We sat on balcony and read, slept, and other things for hours during the rain. Entertainment and food have room for improvement. Paying for the ambiance. All inclusive fees were a little more than I would expect and told it was because food and alcohol were "top shelf". Absolute, Bacardi, and an unknown named tequila is not top shelf. I mean Jose Cuervo is a starting place and Ciroc or Grey Goose .....hell Titos over Absolute. French toast is amazing and offered every morning. Coffee bar is great. We definitely got monies worth out if it. Chefs dinner was long but ok. Lotus leaf restaurant get the corn cake and tuna!!! Yes I'm a foody :) oh and the tofu lentil burger sounds interesting but it was AMAZEBALLS. It was available at the bar on the beach. Yes, beach is across the street but not an inconvenience at all. Snorkeling your was ok at best but not much to see off the beach. Water is clear you can see bottom pretty far out just nothing special to see. We did see a sting ray on shallow water. Go to Zimbalis and then ask them for the Rasta tour with Fire. If you are looking for a authentic experience you have to do it! It's a hike though so be ready for a climb and a cold dip in a mountain spring/ water fall..... I'm missing it all right now just got home. $75 per person including transportation and 4 course meal for Zimbalis, $50 per person for Rasta tour.

Stayed August 2014, traveled as a couple
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
5 of 5 stars Reviewed August 15, 2014

This was my wife & mine first all inclusive resort trip, & out of the country trip for her. It was beautiful. We also were celebrating our 10yr anniversary & had an on the beach wedding ceremony. The staff at the hotel were wonderful & our photographer was number one, & came highly recommended by hotel staff. He was every bit worth it.

Room Tip: What ever room you get it doesn't fully matter, because your going to enjoy being outside much m...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

We stayed here for our honeymoon July 20-27. We had a fantastic time. This is not a party resort, it is quiet, only 85 rooms or so. The room we had was super private, the balcony overlooked the fields and we saw the sunrise every morning. The staff is constantly cleaning around the resort, it is really clean.
The room: very nice, fridge stocked with beer, pop and water daily. you even get a filled ice bucket daily. You get slippers and a robe too. The washroom is very pretty, modern and shower can fit 2 people showering at the same time. It was very comfortable. The windows have screens with shutters, so you should leave them shut so the cool air doesn't escape.

The resort: such beautiful décor, gorgeous wood furniture, and the gardens are just lovely! If you love nature, you will love this place. The grounds are kept really clean. The staff is super friendly and courteous. We didn't tip all the time, but when we did, they were even nicer lol. You get a cold hand towel and cold drink upon check in, which was great because it was so hot. It is about 90 min bus ride from the airport, bus had a/c though. There is a designated smoking area, so you cant smoke just anywhere, same with the beach. The pool was nice, we didn't use it because the beach was glorious.
The beach: LOVED it! You have to walk across the street to get to the beach, but there is a crossing guard. Its literally a 2 minute walk. guys help you with chaise lounge chairs, also there is a security guard daily (it is very safe regardless) It is a public beach, so locals walk by all the time, selling stuff or singing to you. If you're not in the mood, just say :I'm good" and they don't bother you. These 2 old guys singing thought if you made any contact with them, they were on you, but they were funny! Even the guys selling stuff, didn't bother us. If you walk to the right of the beachfront there are locals in huts selling all sorts of crafts and stuff. We bought some stuff, and had lobster lunch at ITAL's what a cool Rasta man! You can pretty much buy anything on the beach, just ask! Its cool! The water is just immaculate! So warm and SO CLEAR!!
The food: YUM! we ate at the buffet pretty much every night, and it was so good. They have theme nights, like Caribbean, Italian, Mediterranean. Even breakfast had new items daily. The bluee mountain coffee is SO GOOD!

The only thing I could see people complaining about is the wildlife sounds in the morning and night. They are cool sounds I had never heard before, but if you're a light sleep I guess they'd keep you up. Just have some Appleton and you should be good lol

If you love privacy and nature, you will love Sunset at the palms!!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2014

We Lucked into this gem through a timeshare exchange. The Resort is smaller than most, which allowed for a very private and intimate couples getaway. This is a beautiful resort - grounds are a garden paradise and the beach is well manicured. The rest of the Facilities (pool, spa, dining, etc.) were top notch and the Staff was wonderful & friendly. Daily activities are available at the resort. We also enjoyed several off-resort excursions that we booked through the concierge. Loved every minute of our trip. If we go back to Jamaica We'll definitely go back to this resort.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband and I spent our honeymoon at Sunset at the Palms (from 18th - 31st July 2014) and this resort is PURE PERFECTION. We chose this resort in particular as it's a smaller resort and the treehouse guestrooms really appealed to us. Much better than the four white walls a larger resort would offer.
The layout of the grounds are truly beautiful. The details in the landscaping leave for much to be discovered - go wandering and you'll find a large hammock to rest in if you fancy a change of scenery from the pool or daybed on your balcony. Our balcony wasn't facing another so we had complete privacy when we just wanted to chill.
Hailing from the UK, we have family that throw down authentic Caribbean food, so we LOVED Jamaican and Caribbean nights at the Palm Grove restaurant. We were most impressed by the ackee and saltfish at breakfast, the curry goat, jerk sausage and mac cheese at dinner. Even if Caribbean food isn't up your street then the alternative Oriental and Italian buffet dinners still don't disappoint. The Chef's Table is definitely worth waking up early to book for - people start queuing to book around 8.45am as bookings are taken at 9am. The Lotus Leaf restaurant was also a culinary treat as the Caribbean influenced Oriental menu is stunning too. The snapper at the beach was also finger licking good!
We met the most amazing people including Christine F and Slevin and their Long Island crew (let's meet again - same time next year, guys!), Bruce and Danielle from Canada, Ginny and Chad from Albany and Perry and Vicky from Stevenage.
The staff at the bars are generous with the alcohol, they do not hold back. I highly recommend the Apple Martini and Clive's Special which i unfortunately only discovered the night before I had to leave :(

The staff at Sunset are the most lovely and friendly group of people you'll meet. Big up to waiters Cornelius and Paul, bar staff Tian and Kerry, lifeguards Klevin, Ian and Jamie and Lynette! We hope to see you beautiful people again. Thank you for putting smiles on our faces every day we were there - you guys are AWESOME.
Special shout outs to the Piano Man and the male reggae singer who provided the night time entertainment - we really appreciated your talent. Thank you :)

To whoever is reading this, stop contemplating and BOOK this resort already - trust me, you won't regret it. We don't have a bad word to say about Sunset. One love. RESPECT.

Room Tip: We stayed in Room 503 after requesting for a quiet room away from the road.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

My husband and I celebrated our 10 year anniversary at Sunset and we could not have asked for a more romantic, enchanting, beautiful experience. The garden is immaculate, our room was private and so comfortable, the staff were extremely warm and helpful, the huge variety of food was amazing and so delicious. The beach was heaven and the resort made the beach experience even more fun and comfortable. I cried when we had to leave. We love, love, love Sunset at the Palms Negril and cannot wait to return!!!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth, Georgia
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 6, 2014

Sunset at the Palms was everything we were wanting, and so much more! When my husband and I sat down to start looking at destinations for our honeymoon, we were flipping through some different places and came across SATP--and the tree-houses caught our attention. We said "I don't care how much that costs us, that's where we're going!" To our surprise, it was actually very affordable for what you get, so that was a pleasant surprise!

Anyways, from the moment our plane landed, our experience was amazing. Rocky's Tour Service picked us up promptly when we made the reservation, and took us to the resort site. I would highly recommend Rocky's Tour Services for transportation because I feel like it is truly the best value. We felt VERY safe, and from the minute we got into the car, our driver made sure that we knew "he was our friend" and "we could ask anything and everything." So you're basically paying for a tour guide and driver in one! He pointed out interesting historical landmarks on our way over to the resort-so that was fun to get a little history of Jamaica.

Once we arrived at SATP, we were greeted with cold towels and fruit punch (me and my husband laugh about that now because we had no idea what to do with the towels--i guess we aren't fancy enough for that.) The staff was so kind and greeted us with smiles and said "welcome to your home away from home"--and we truly felt that way! I really can't rave enough about the staff though, they were absolutely perfect. Everything was "no problem!" and they treated us like royalty the whole time we were there. Their attitudes were great, and we felt like they truly cared about our experience and wanted us to fully enjoy staying at the resort. They went above and beyond what they needed to, and we felt truly special by how they treated us.

When we got to our rooms, they were INCREDIBLE. We absolutely loved the upscale tree-house style. They are extremely unique and don't think you could find anything else like it. The rooms are so cool because you feel like you are truly in a jungle. With all the lush greenery and flowers everywhere, it feels like you are in the middle of nowhere in a jungle, which is SO cool and adds a unique vibe to this resort. Be sure to take advantage of the swim up bar, and go when Kemp is working because he makes the best mixed drinks! My personal favorites were "Purple Rain", "Mello Yellow", "The Hummingbird" and "Kemp's Special". His special literally tastes like cotton candy...so you need to try that. The food was great, we loved the open air seating and took advantage of eating outside for breakfast every morning. The breakfast was my personal favorite meal because they had french toast with coconut shavings and banana that was to DIE for. SO GOOD. The other meals were great, too. Get the jerk chicken on the beach with the jerk cheesy fries--my husbands favorite! Really though, you can't go wrong with any of the food there. We were overall very impressed!

We weren't too concerned about the "nightlife" because my husband and I were just there to have a relaxing honeymoon, and I will say that if you are looking for that, this isn't the place to go. We did enjoy the karaoke night and steel drums, though. It was fun, especially after getting to know some of the couples on the resort, we all had fun together!

The beach is incredible, and honestly we read about some reviews talking about how it's a "downside that you have to walk across the street to go to the beach" and it's "such a hassle" blah blah blah. Seriously? Talk about first world problems...Go home. You're in Jamaica....it was definitely not a hassle and we even enjoyed the little walk to get to the beach. It will take you 3 minutes tops! The beach vendors will definitely come up and ask you if you want to buy different things, but all you have to do is say a simple no thank you and "everytings arite mon. respect."

The excursions we did were snorkeling, a trip to YS falls, the Pelican bar, Rick's cafe, and exploring the caves in Xtabi. I would highly recommend doing all of them--we weren't disappointed in ANY of the excursions! A cool thing about SATP is that they offer free transportation to an excursion daily, where they take a group of people out at a set time to random places around the area. We would highly recommend our friend Byron with "Tour in Style" as a tour guide to take you to all of the excursions. He quickly became more than just a tour guide to us, he became our friend. He was so accommodating, and gave us the best deals. He also took us to a couple local restaurants which is something we really wanted to do--to experience an authentic Jamaican atmosphere. Ask him to take you to the "Almond Tree Cafe" and "Sweet Spice". Both are great and local! I told Byron we would give him a shout-out on our review, and give out his info, so here it is! Contact Byron for all your tours! Tel. #: 1.876.458.4933 Email: tourinstylenegril@gmail.com

I could go on and on talking about all of our awesome experiences, but I would be here for hours! So what I'm basically saying is that if you are looking for a romantic getaway, fantastic service, great food, genuinely good people, beautiful scenery and a good time--then Sunset at the Palms is where you want to be!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset at the Palms

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Negril
#5 Luxury Hotel in Negril
#6 Romantic Hotel in Negril
#6 Spa Hotel in Negril
#6 Top resorts Hotel in Negril
#7 Family Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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