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“Quiet, Relaxing, Great beach, food and staff!” 5 of 5 stars
Review of Sunset at the Palms

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Sunset at the Palms
4.0 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd | Ruthland Point, Negril, Jamaica   |  
Hotel amenities
Ranked #9 of 89 Hotels in Negril
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Quiet, Relaxing, Great beach, food and staff!”
5 of 5 stars Reviewed August 8, 2014 via mobile

We stayed here for our honeymoon July 20-27. We had a fantastic time. This is not a party resort, it is quiet, only 85 rooms or so. The room we had was super private, the balcony overlooked the fields and we saw the sunrise every morning. The staff is constantly cleaning around the resort, it is really clean.
The room: very nice, fridge stocked with beer, pop and water daily. you even get a filled ice bucket daily. You get slippers and a robe too. The washroom is very pretty, modern and shower can fit 2 people showering at the same time. It was very comfortable. The windows have screens with shutters, so you should leave them shut so the cool air doesn't escape.

The resort: such beautiful décor, gorgeous wood furniture, and the gardens are just lovely! If you love nature, you will love this place. The grounds are kept really clean. The staff is super friendly and courteous. We didn't tip all the time, but when we did, they were even nicer lol. You get a cold hand towel and cold drink upon check in, which was great because it was so hot. It is about 90 min bus ride from the airport, bus had a/c though. There is a designated smoking area, so you cant smoke just anywhere, same with the beach. The pool was nice, we didn't use it because the beach was glorious.
The beach: LOVED it! You have to walk across the street to get to the beach, but there is a crossing guard. Its literally a 2 minute walk. guys help you with chaise lounge chairs, also there is a security guard daily (it is very safe regardless) It is a public beach, so locals walk by all the time, selling stuff or singing to you. If you're not in the mood, just say :I'm good" and they don't bother you. These 2 old guys singing thought if you made any contact with them, they were on you, but they were funny! Even the guys selling stuff, didn't bother us. If you walk to the right of the beachfront there are locals in huts selling all sorts of crafts and stuff. We bought some stuff, and had lobster lunch at ITAL's what a cool Rasta man! You can pretty much buy anything on the beach, just ask! Its cool! The water is just immaculate! So warm and SO CLEAR!!
The food: YUM! we ate at the buffet pretty much every night, and it was so good. They have theme nights, like Caribbean, Italian, Mediterranean. Even breakfast had new items daily. The bluee mountain coffee is SO GOOD!

The only thing I could see people complaining about is the wildlife sounds in the morning and night. They are cool sounds I had never heard before, but if you're a light sleep I guess they'd keep you up. Just have some Appleton and you should be good lol

If you love privacy and nature, you will love Sunset at the palms!!

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
Melbourne, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 7, 2014

We Lucked into this gem through a timeshare exchange. The Resort is smaller than most, which allowed for a very private and intimate couples getaway. This is a beautiful resort - grounds are a garden paradise and the beach is well manicured. The rest of the Facilities (pool, spa, dining, etc.) were top notch and the Staff was wonderful & friendly. Daily activities are available at the resort. We also enjoyed several off-resort excursions that we booked through the concierge. Loved every minute of our trip. If we go back to Jamaica We'll definitely go back to this resort.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband and I spent our honeymoon at Sunset at the Palms (from 18th - 31st July 2014) and this resort is PURE PERFECTION. We chose this resort in particular as it's a smaller resort and the treehouse guestrooms really appealed to us. Much better than the four white walls a larger resort would offer.
The layout of the grounds are truly beautiful. The details in the landscaping leave for much to be discovered - go wandering and you'll find a large hammock to rest in if you fancy a change of scenery from the pool or daybed on your balcony. Our balcony wasn't facing another so we had complete privacy when we just wanted to chill.
Hailing from the UK, we have family that throw down authentic Caribbean food, so we LOVED Jamaican and Caribbean nights at the Palm Grove restaurant. We were most impressed by the ackee and saltfish at breakfast, the curry goat, jerk sausage and mac cheese at dinner. Even if Caribbean food isn't up your street then the alternative Oriental and Italian buffet dinners still don't disappoint. The Chef's Table is definitely worth waking up early to book for - people start queuing to book around 8.45am as bookings are taken at 9am. The Lotus Leaf restaurant was also a culinary treat as the Caribbean influenced Oriental menu is stunning too. The snapper at the beach was also finger licking good!
We met the most amazing people including Christine F and Slevin and their Long Island crew (let's meet again - same time next year, guys!), Bruce and Danielle from Canada, Ginny and Chad from Albany and Perry and Vicky from Stevenage.
The staff at the bars are generous with the alcohol, they do not hold back. I highly recommend the Apple Martini and Clive's Special which i unfortunately only discovered the night before I had to leave :(

The staff at Sunset are the most lovely and friendly group of people you'll meet. Big up to waiters Cornelius and Paul, bar staff Tian and Kerry, lifeguards Klevin, Ian and Jamie and Lynette! We hope to see you beautiful people again. Thank you for putting smiles on our faces every day we were there - you guys are AWESOME.
Special shout outs to the Piano Man and the male reggae singer who provided the night time entertainment - we really appreciated your talent. Thank you :)

To whoever is reading this, stop contemplating and BOOK this resort already - trust me, you won't regret it. We don't have a bad word to say about Sunset. One love. RESPECT.

Room Tip: We stayed in Room 503 after requesting for a quiet room away from the road.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

My husband and I celebrated our 10 year anniversary at Sunset and we could not have asked for a more romantic, enchanting, beautiful experience. The garden is immaculate, our room was private and so comfortable, the staff were extremely warm and helpful, the huge variety of food was amazing and so delicious. The beach was heaven and the resort made the beach experience even more fun and comfortable. I cried when we had to leave. We love, love, love Sunset at the Palms Negril and cannot wait to return!!!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth, Georgia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 6, 2014

Sunset at the Palms was everything we were wanting, and so much more! When my husband and I sat down to start looking at destinations for our honeymoon, we were flipping through some different places and came across SATP--and the tree-houses caught our attention. We said "I don't care how much that costs us, that's where we're going!" To our surprise, it was actually very affordable for what you get, so that was a pleasant surprise!

Anyways, from the moment our plane landed, our experience was amazing. Rocky's Tour Service picked us up promptly when we made the reservation, and took us to the resort site. I would highly recommend Rocky's Tour Services for transportation because I feel like it is truly the best value. We felt VERY safe, and from the minute we got into the car, our driver made sure that we knew "he was our friend" and "we could ask anything and everything." So you're basically paying for a tour guide and driver in one! He pointed out interesting historical landmarks on our way over to the resort-so that was fun to get a little history of Jamaica.

Once we arrived at SATP, we were greeted with cold towels and fruit punch (me and my husband laugh about that now because we had no idea what to do with the towels--i guess we aren't fancy enough for that.) The staff was so kind and greeted us with smiles and said "welcome to your home away from home"--and we truly felt that way! I really can't rave enough about the staff though, they were absolutely perfect. Everything was "no problem!" and they treated us like royalty the whole time we were there. Their attitudes were great, and we felt like they truly cared about our experience and wanted us to fully enjoy staying at the resort. They went above and beyond what they needed to, and we felt truly special by how they treated us.

When we got to our rooms, they were INCREDIBLE. We absolutely loved the upscale tree-house style. They are extremely unique and don't think you could find anything else like it. The rooms are so cool because you feel like you are truly in a jungle. With all the lush greenery and flowers everywhere, it feels like you are in the middle of nowhere in a jungle, which is SO cool and adds a unique vibe to this resort. Be sure to take advantage of the swim up bar, and go when Kemp is working because he makes the best mixed drinks! My personal favorites were "Purple Rain", "Mello Yellow", "The Hummingbird" and "Kemp's Special". His special literally tastes like cotton candy...so you need to try that. The food was great, we loved the open air seating and took advantage of eating outside for breakfast every morning. The breakfast was my personal favorite meal because they had french toast with coconut shavings and banana that was to DIE for. SO GOOD. The other meals were great, too. Get the jerk chicken on the beach with the jerk cheesy fries--my husbands favorite! Really though, you can't go wrong with any of the food there. We were overall very impressed!

We weren't too concerned about the "nightlife" because my husband and I were just there to have a relaxing honeymoon, and I will say that if you are looking for that, this isn't the place to go. We did enjoy the karaoke night and steel drums, though. It was fun, especially after getting to know some of the couples on the resort, we all had fun together!

The beach is incredible, and honestly we read about some reviews talking about how it's a "downside that you have to walk across the street to go to the beach" and it's "such a hassle" blah blah blah. Seriously? Talk about first world problems...Go home. You're in Jamaica....it was definitely not a hassle and we even enjoyed the little walk to get to the beach. It will take you 3 minutes tops! The beach vendors will definitely come up and ask you if you want to buy different things, but all you have to do is say a simple no thank you and "everytings arite mon. respect."

The excursions we did were snorkeling, a trip to YS falls, the Pelican bar, Rick's cafe, and exploring the caves in Xtabi. I would highly recommend doing all of them--we weren't disappointed in ANY of the excursions! A cool thing about SATP is that they offer free transportation to an excursion daily, where they take a group of people out at a set time to random places around the area. We would highly recommend our friend Byron with "Tour in Style" as a tour guide to take you to all of the excursions. He quickly became more than just a tour guide to us, he became our friend. He was so accommodating, and gave us the best deals. He also took us to a couple local restaurants which is something we really wanted to do--to experience an authentic Jamaican atmosphere. Ask him to take you to the "Almond Tree Cafe" and "Sweet Spice". Both are great and local! I told Byron we would give him a shout-out on our review, and give out his info, so here it is! Contact Byron for all your tours! Tel. #: 1.876.458.4933 Email: tourinstylenegril@gmail.com

I could go on and on talking about all of our awesome experiences, but I would be here for hours! So what I'm basically saying is that if you are looking for a romantic getaway, fantastic service, great food, genuinely good people, beautiful scenery and a good time--then Sunset at the Palms is where you want to be!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 5, 2014

My husband and I spend a week here on our honeymoon. We had an amazing time. The hotel is small, only 85 rooms or so, and very private. The "tree house" rooms are more like bungalows. The room was smaller than we imagined but the king size bed was very nice. The rooms are somewhat dark as the lights provided aren't very large. We were in 202, which was away from the common areas and road and found it very quiet and enjoyable. The AC works great, once you figure out how to use it. Water temp and pressure were great. Loved the various nozzles in the shower. Note that there are no doors in the shower, to the bathroom, anywhere but to the outside. Welcome to marriage, no secrets now! Maid service was great but our room wasn't done until about 4 pm each day which was a shame because some days we wanted to go rest and hit the AC for a bit. Any requests we made of housekeeping were answered....eventually. Food was really good all around, with some great stand-outs and few misses. Breakfast was the best, for sure, the eggs are so fresh and the tomatoes are out of this world! I would skip the asian-fusion restaurant, it was gross. We went to chef's table twice; the first time was amazing, the second time just good. Chef Ravien was amazing and grew to know us by name by the end, which was cool. Note if you want to do either of these restaurants they are same-day reservation only... there's usually a line to sign up at 9 and it fills up fast. Get there early! Food service by the beach was delicious, opal makes great food! Overall some people weren't very friendly but that just may be a cultural difference. The hotel beach is only a 2 minute walk and is very pleasant, we had no problems at all so don't know why people complain. The hotel's beach is very beautiful and not crowded at all. We had a wonderful honeymoon but mostly kept to ourselves and hit the beach or pool, didn't do any excursions. There are a lot of little nit-picky things that bring my review to 4 star, but from what we saw of the other resorts we are glad of our choice. Not quite what a 4 star would be in America, but definitely a 4 star of Jamaica resort.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fall River, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

I have travelled to the Dominican, Cuba, Mexico and Jamaica and stayed at a lot of resorts and this is one of my favorites. The grounds surrounded this quaint little resort are absolutely breathtaking. The staff are very friendly and go out of their way to make your stay as comfortable as possible. The food, all I can say is, it is delicious! Because the resort is very small, the evening atmosphere very friendly and is great to chat with people from all over the world. I WILL be back to this resort again and I would highly recommend it!!

Room Tip: We stayed in room 106. It was nice and quiet.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset at the Palms

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Negril
#4 Luxury Hotel in Negril
#5 Top resorts Hotel in Negril
#5 Family Hotel in Negril
#6 Spa Hotel in Negril
#8 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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