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“Great stay” 4 of 5 stars
Review of Sunset at the Palms

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Sunset at the Palms
3.5 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd | Ruthland Point, Negril, Jamaica   |  
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Fabulous Fall Sale
Ranked #14 of 91 hotels in Negril
San Antonio, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great stay”
4 of 5 stars Reviewed October 7, 2013

My girlfriend and I stayed 5 nights at SATP in late September, we purchased our stay through Groupon so the value was great. The resort is very beautiful and we loved the well manicured and zen-like grounds. The rooms are amazing and very private. The beach was amazing and crossing the road was no hassle at all, I actually enjoyed the short walk.
The only slight negatives we had were the food and the entertainment. We are in our mid 20's and not at all what you'd call party animals, but by 1030pm the resort is a ghost town. We did meet a few other couples that we hung out with by the pool bar until midnight or so each night so that made it nice, but if not for that the nights would have been pretty boring. My advice would be to either travel with a group or to just be social and try to meet others to hang out with at night.

The food was pretty good, but it did get kinda old after about 4 days of the buffet and especially the greasy beach bar food.The reservation restaurant didn't impress much but was a nice opportunity to dress up for an evening. More choices to eat or a different and maybe more American (steaks, etc) menu at the reservation restaurant would have made it perfect.

Tips:
Bring bug spray, my gf got eaten alive at night in the pool bar area.

We used Pryce taxis for the trip from montego and back. $40 roundtrip per person and very good driver


This was our first trip to Jamaica and we absolutely loved it. In my mind SATP is the only place I'd stay in Negril, we weren't impressed with the looks of any of the other resorts nearby. Loved our stay, perfect vacation.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Whitefish, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2013

We went as part of a wedding and found this hotel excellent. Very clean, friendly staff and food was good. Would go back again. The rooms were very unique being off the ground and the beach was fantastic even though across the road from the resort (staff on hand always to help cross the road)

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YARMOUTH AND NOTTINGHAM
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

Although this place was lovely, we didn't get the accommodation that we paid for 6 months previously! We were told on arrival that the room that we had booked had been given to the wedding party that were staying! As you can imagine, we were not happy with that news. The Thomas Cook rep the next day was very apologetic and they tried to make up for the error, ie put a small fridge in our room etc but even so, it wasn't what we had paid for! The rep did get the hotel to type us a letter to take back home for a refund at the travel agent that we had booked with. We did get a £600 refund about 5 weeks after we returned home. The rep did say at the hotel, that this does happen a lot and that it was the hotels fault for over booking but that doesn't really help at the time. We also booked private taxis when we booked the holiday and we ended up on a small 12 seater bus, with just the 2 of us on it on arrival, which took about 1.5 hours to get to our complex! Again not what we paid for.
After all that though...we did have a lovely relaxing 10 days and the sunset at the palms is a lovely place with great food and lovely apartments, but wedding parties do take preference and do take over! Which did spoil it a bit. We were disappointed at the lack of traditional reggae entertainment and did not get the beech party we were promised. Jamaica was one of our dream destinations but didn't live up to it unfortunately. The trips were poor and and although we had already paid for the private taxis for the transfers, we were told by the drivers they expect to be tipped! I don't mind tipping but was offendered to be told I had to!.
We holiday a lot and I don't like to moan but having just returned from a holiday in Egypt, which was a quarter of the price, we actually prefered it!.

The sunset at the palms is lovely. I just wanted to explain our experience.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 2, 2013

Going back to SATP, Nov 29th 2013 for a third time.
This resort is superb for adults looking for quiet, relaxing, good food, first rate service.
The beach is to die for and the ocean is stupendous.
Sunset at the palms is the ideal spot for just forgetting everything and just chillin.
Jamaica is just the best.

Neilm

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 2, 2013

We spent our honeymoon at Sunset at the Palms in Negril, Jamaica. It was our first time to Jamaica and we couldn't have been happier. What we loved the most was that it was a unique place to stay. You can stay in a hotel anywhere, but here, you have your own little bungalow. You are surrounded by lush greens and palm trees everywhere you look. The food is amazing; my husband and I have never eaten that good! We loved how friendly and helpful the staff was. Everyone was willing to go out of their way to provide excellent service. They had helpful tips on things to do outside of the resort and tips on safety. We went to the local nightclub, The Jungle, one night and we actually saw two of the staff members there. It was so sweet because they both went out of their way to ensure our safety the whole night! We loved our server, Tessa and the bellman, O'Neil. Also, a trainee, Leonardo was so sweet! I think Sunset at the Palms deserves a 5-star rating. We will be returning to Jamaica and we won't stay anywhere else!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2013

Stayed for 10 nights from 8th Sept. We had the most amazing time! Staff were fantastic (special mention for Kemp and Kerry!) and always made sure we were looked after. The resort itself is beautiful. Not plush by any means, but clean and extremely well kept grounds. The tree houses are really lovely! The short walk across to the beach is well worth it, such a stunning spot. The food was also incredible, the best we've had at an all inclusive resort. Also a mention for Mr Tucker the piano man. Plays most evenings in the martini bar and is beyond talented!! We had the most incredible time and we'll most definitely go back!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 1, 2013

Loved our stay here, its not as big as a lot of the all-inclusive resorts and been slightly removed from the beach feels more private. The staff are excellent, happy, friendly, always smiling and accommodating.
The food was great, always a good selection and happy to (try and) help if you have a requirement.
Lovely room, great views. The distance from the beach was not a problem, as stated above, we enjoyed the separation.
All in all an excellent place to relax

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sunset at the Palms

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Negril
#6 On the Beach Hotel in Negril
#7 Top resorts Hotel in Negril
#7 Spa Hotel in Negril
#9 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunset at the Palms 3.5*
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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