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“Very noisy and lots of mosquitos” 2 of 5 stars
Review of Sunset at the Palms

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Sunset at the Palms
4.0 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd | Ruthland Point, Negril, Jamaica   |  
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Ranked #13 of 90 Hotels in Negril
Exeter, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very noisy and lots of mosquitos”
2 of 5 stars Reviewed March 30, 2013


- The staff do their best to help
- The Lotus Leaf restaurant was good
- The buskers on the beach were entertaining but slightly annoying after 10 days!
- The showers were good and the water was always hot


- The walls of the swimming pool were green and looked unclean, this put me off going in the pool
- The first villa we were allocated was right next to the bar and restaurant with noise starting at 5.30am. It is best to avoid this location.
- The 2nd villa we stayed in was affected by road and aeroplane noise (villa 103) but was not as bad as the 3rd villa, however we felt we had to move villas due to very noisy neighbours.
- The 3rd villa was right next to the airport runway (villa 411). I would avoid this location as planes took off from 6.30am.
- The hotel is close to a busy main road into Negril and therefore there was 24 hour traffic noise which you can hear at most areas within the resort.
- There was limited privacy within the villas due to their position and layout i.e. overlooked by several villas and you could hear exactly what was going on in the bathrooms of adjoining villas.
- There was constant noise from the gardeners all day from 7am - 5pm i.e. chainsaws, leaf blowing machines, lawn mowers.
- There was a restricted choice of food at the beach bar and the food was not as expected for a luxury hotel i.e. frozen chips and 'mashed up' tuna.
- The bedrooms were not automatically sprayed to reduce the amount of mosquitos and we were not provided with mosquito nets.

If you would like a quiet, peaceful and rested resort I would avoid this place.

Other points about the area

John Wayne tours were very good but expensive approx $170 to YS Falls (they wait outside the hotel)
The Reggae Tours transfer to the airport was half an hour late on the way back, and the hotel had never heard of Reggae Tours.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,676 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2013

Just came back. The hotel is great. The staff friendly. The food is OK. Our room was fantastic - away from the road in the back. Use the mosquito netting provided. We didnt until our last night and it made a big difference. Not that it was too buggy, but we did get a few bites at night.

The beach is a short walk across the road and is ok. We usually walked up to the left up the beach to the Riu property beach area which was a bit nicer and less tree covered with less drug dealers/jetski/boat rental people.

The pool is nice. If you're looking for a party this is NOT the resort to go to. Most guests are older or couples looking for quiet. I made a point to say hello to most who walked by or probably wouldnt have interacted with anyone. Some people were just rude. Rude to staff. Entitled. But you never know who your fellow travellers will be I guess. We did meet some friendly folks but for the most part not many.

If we didnt meet Randy and his fun magic bus (aka John Wayne Tours), this review would probably be a 2 or 3. Again the amenities of the resort were fine, but the time spent there was a little boring (totally fine if you looking to just sleep or die). The resort based tours were pricey and restricted in timing, travelling with a larger group, multiple hotel stops etc. Randy and John Wayne Tours was totally custom. We asked to travel back to Montego Bay and also go off the regular tour track and go into the real Jamaica. Randy obliged and we had a fantastic day. All the while Randy would point out landmarks, told stories, some history, and seemed to want to talk about anything we brought up as well. He's got a wicked music collection too. He joined us on the tour of Rose Hall and White Witch in MoBay, we had lunch at Scotchies and on the way back stopped at Doctors Cave a private beach for a dip while he waited for us. Then on the way back to Negril he took us into the hills, where locals lived and it was just fantastic. He even stopped by his own home and cut coconut fresh off the tree for us to drink!!!

Randy was great and we used him throughout the week. Reasonably and fair priced and worth every penny to venture off the resort for some adventure. We went to say goodbye to him (he's usually parked right outside the resort property) and he was so thoughtful he had prepared some CD/DVD's of the music he introduced us to on our travels for us to take home as a gift. He didnt have to do that or any of what I just described. We paid for a ride to MoBay and back and got a friend. Thanks Randy!

Back to the resort. I would return to this resort if we end up doing another all inclusive in Jamaica but next time we may stay in MoBay where there is a little more action.

Room Tip: Stay away from the road. It's loud in the mornings with motorcycle commuter traffic. Watch out f...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Quebec City, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 27, 2013

Me and my wife were on our honeymon, the resort is set in amazing grounds and always kept stunning by the gardner, the rooms are very diffrent but we liked them, although they could of been alot cleaner. yes its very noisy at night, treefrogs, birds, etc, but we didnt mind this as it added to the tropical effect, if sleeping is important to you and you are a light sleeper this resort is not for you.
We stayed for a week and found the food just average, it wasnt a big probem for us as there was always something we liked, so would just get lots of that. The drinks are not good at all, they are cheap local brands, the beer is watered down and was tastless, Yes the beach is acoss the road but its a short walk and not a problem, the beach is stunning, white sands light blue warm water, but we stopped going because the hassle you get off the locals there is unbealivable and very frustrating, all the time they would come up to you and ask if you wanted drugs, as well as everything else they were selling, there is alot of them who just come up to your sunbed and start singing or playing instruments then asking for tips,it seemed to happen every 5 mins, and when we politley said no thankyou, they always gave us a dirty look, and on more than one occasion said something to us very aggesively,
We enjoyed the food at the beach, but could not belive how rude the male server was,opal the lady was great and always friendly, but the male was so rude and would just grunt as he passed you your plate, it didnt go unoticed with other tourists who said the same thing, but as i said opal was great, and so was the food. after 2 days we decided to just stay on the resort by the pool as the male server really annoyed us, and the constant begging off the kids and the buskers and lolcals.
Most of the staff are not friendly at this resort, (unless you always tip) then they are your best friend, we even put it to the test one night at the bar, he was rude until i tiped him all of a sudden he started smling and was friendly, and couldnt do enough for us.
I know they dont get paid alot at all, and rely on tips, and i always tip, if the service is good and friendly, but it should be that way first and not the other way round, there is however some genuine and great staff at this resort, mainly the receptionists and kenroy the bellboy and a few others.
The reason we have put average is because we think they could do alot better with the drinks, and food, We found most of the staff rude, and the beach was spoilt by the constant hassle.

Overall we had a good time, , we are pretty well traveled and are not that fussy, but would not return to this resort, or to jamacia.

Room Tip: avoid rooms near the road. dont pay for water, fill up in the gym($4 a bottle in shop) take plenty...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 27, 2013

This was our 10th visit to Jamaica, 6th to Sunset At The Palms. We love it here. Feels like coming home now. We ate in the restaurant twice, had the tuna and the beef. Both were excellent. The buffet offers something for everyone. This is a small, intimate resort. Great place to relax away from the busy life that we live. We have stayed in the bigger resorts, but no more. The rooms are airy and very private. There are never lines to eat or at the bar. We will be back again next year!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winterbourne ON
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2013

Please read beyond the next three sentences as despite a bit of a rocky start our two couples had a wonderful holiday. Due to an administrative error we had to spend our first night in a sister hotel, Sunset Beach in Montego Bay. Our accommodations were upgraded and the next morning we were transported to Sunset at the Palms. One more glitch over beds was eventually ironed out to our satisfaction. Fussy travelers (you know who you are) might not have been able to get past the less than ideal start but we did and had one of the best trips ever.

The accommodation is cottage style with two units per cabin, each with tiled showers, granite counters and individual balconies with padded banquettes overlooking manicured jungle. The resort is small, only 85 units with the cottages nicely spaced along concrete walkways. The units toward the front are not the best as there is road noise and some are not as nicely appointed.

Again because of its small size there is only one a la carte restaurant but we had no problem getting reservations for our preferred sitting. We only ate there once though as the buffet was always excellent, with good variety and a different menu each night of the one week we were there. Size related again, there is one smallish pool with a swim up bar but again we never had a problem getting four chaises when we came up from the beach in the late afternoon. The bar selections were typical resort but one could get upgrade drinks on request including a Scotch (a blend but better than none.)

Some might get turned off by the idea of the beach being on the other side of the highway but don't be. It is only a few minutes walk with a crossing guard to assist. Once across the road you saunter through a park like setting less than 100 m to reach a beautiful crescent shaped beach about 5 km long. The beach is clean and the water depth increases gently, ideal for children. The Sunset at the Palms beach is a little oasis between the two much larger and much more crowded Riu resorts, with large trees providing shade in the heat of the day. We never had to fight to find a shaded spot and some guests had chaises in both sun and shade and alternated during the day. There are washrooms as well as a bar and grill on the beach. The grill serves a good lunch menu with kid friendly staples like tuna and grilled cheese sandwiches as well as more adult choices as cajun snapper and jerk chicken both of which are excellent.

The beach vendors are low key and polite and even after being told that we were not buying often took the time to simply chat. Along the beach between Sunset at the Palms and the Riu Negril is a half a km or so of natural forest at the edge of which a number of vendors have semi-permanent stalls stocked with clothing, carvings, conchs, art, etc. but again no pressure. For the more adventurous there are even a couple of primitive bars and 'restaurants' nestled among the trees along the beach.

We spent a wonderful half day on the water with Robert. He and his nephew Romario took five of us snorkeling and when Robert realized that two of us were not comfortable he gave them instruction and held their hands while they toured the reef. The reef is only about 15 minutes away and offers an excellent selection of fish and other reef life.We must have seen at least 100 different species.

This is NOT a party hotel. If you want to get rowdy go elsewhere please! Our week in early February 2013 had a mixed clientelle from young couples with toddlers to a senior in a wheelchair but tended toward retired or nearly retired for the most part with a sprinkling of others to keep it interesting.

The staff are all friendly and seemed to be genuinely happy serving their guests, and because of the intimate atmosphere, in just a week you knew them by name from lovely Carla at the front desk, Tamesha our coffee server, shy Andrew at the omelet grill and of course the bar tenders. Try that in the larger resorts. Any wannabe tropical horticulturist must look up Shorty (Clinton), the groundskeeper for the past 14 years. you will have a full instructional session at the drop of a hat.

There is no kids program but for the adults Paul plays amazing piano in the Martini bar most nights. His ability to change tempo and phrasing and yet make it sound as if it should have been written that way is amazing. The pool bar has music most nights most of it of professional or nearly so quality. Two of our fellow guests even entertained us at supper one night with a very professional set of jazz voice and guitar .

All in all a pretty fine week. As you hear all day, "No problem!"

Room Tip: Stay away from the road
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renfrew, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2013

This was our second stay SATP, and we weren't disappointed. The staff is second to none. There are so many individuals one could name: the courteous Sifford, Captain Kirk, Andrew the superb omelette maker, Christine, Cornelius, the friendly lobby staff, the great piano player and reggae band, wonderful cook at the beach grill, and so on. The rooms were peaceful, and the food was great at both the a la carte and the buffet. We had an absolutely amazing feast on the beach on our last evening at the resort: from the snapper grilled on the sand, to the baby back ribs, to the jerk chicken to the scrumptious native vegetables - everything was divine. We even got to meet the owner of the resort, as he mingled among the guests - how often does that happen?

The only negative we have to report is that we had very poor water pressure in our room. It dribbled so poorly out of the tap that one could not adequately rinse the sink when finished washing, brushing teeth, etc. With this said, we still plan to return next year. Thank you for a great holiday!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2013

We spent a week at Sunset at the Palms last year and enjoyed every moment of our stay. The resort is basically little chalets entirely surrounded by colourful tropical gardens. This concept creates a relaxing, spa-like setting for the resort's guests. The wooden chalet units are spacious and very much like any other 4-5 star hotel room on the inside (clean, comfortable, neatly laid-out), but it's the tranquil atmosphere created by their special design that gives them their unique spa-like quality. Each chalet is surrounded by screened windows covered, not by glass but by shutters so that you hear nature all around you at all times. At night, you fall asleep to the soothing calls of the tree frogs, and in the morning you're awakened by the melodic chirping of tropical birds. The balcony gives you a view like no other of the wide array of tropical flowers and plants. Many times, we caught a glimpse of a colourful hummingbird zipping by or we spotted tiny lizards scurrying into nearby leafy bushes. One wonderful feature inside the room is the 6 head shower; a true therapeutic experience you won't soon forget! It will make you exhale out loud every time!! The resort's restaurants offer truly delicious dishes. Every night, the main restaurant presented a different collection of dishes (ex. a night for seafood dishes, Italian dishes, and Asian dishes, and of course traditional Jamaican dishes are presented regularly). Each night seemed better than the last. The quality and freshness of the food surpasses any other resort I've ever been to. If you're looking for night-life entertainment, however, you will be very disappointed. This hotel is not for those who enjoy "partying". This is also not the place for kids. It's ideal, however, for those who need to unwind and release lots of pent-up stress. A couple of little quirky details that may be perceived as "negatives" are that 1) there is no door that separates the bathroom from the main living space in your room, and 2) you have to cross a fairly busy road to get to the beach. The hotel, however, has assigned a crossing guard at the side of the road at all times to help you cross, showing yet another example of the resort's great attention to detail in order to ensure the comfort and happiness of its guests.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset at the Palms

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Negril
#5 On the Beach Hotel in Negril
#6 Top resorts Hotel in Negril
#7 Family Hotel in Negril
#7 Spa Hotel in Negril
#7 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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