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“I'm in love.” 5 of 5 stars
Review of Sunset at the Palms

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Sunset at the Palms
4.0 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd | Ruthland Point, Negril, Jamaica   |  
Hotel amenities
Ranked #9 of 89 Hotels in Negril
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“I'm in love.”
5 of 5 stars Reviewed April 16, 2012

Is it possible that after 22 trips to Negril in 22 years that I could experience Jamaica in a whole new way? I can tell you that it is.

We were given chilled, rosemary-scented wet towels and cold fruit punch as soon as we sat down to check in. The staff, acutely aware of how precious our time at their property is, makes sure the transition from home to here goes as smoothly as possible. Without even feeling the shift, there is an unspoken realization that “here” is now our new, temporary home. I feel welcomed; I feel relaxed, and I feel my usual acclimation period has been cut down to record time. The property’s simplicity and tranquility are in the subtle details of sun peeking through Buddhas amidst the beautifully manicured gardens and open floor plan. The lack of music allows us to hear the birds welcome us as well.

Our bags are quickly brought to our private tree house. Two separate rooms are attached to the same well built wooden structure so we have our own space, but we are still connected. My room is clean, inviting, and sits up in the trees. The verandah has a day bed that I will spend many hours in the trip lounging on and reading. I never hear voices when I am in my room, not from the fellow tourists or staff. I rarely need the AC because the ceiling fan moves the air from the three walls of ventilation around. At night, the tree frogs lull you to sleep.
What I loved about Sunset at the Palms is that it maintains its Jamaican character at all times. I felt pampered and safe, without feeling like I could have been at any resort in the Caribbean. There was a careful balance between comfort and convenience with Jamaican beach life.
The property is a boutique hotel, with less than 90 rooms on the property. All meals were buffet style, with one fine dining restaurant option called The Lotus Leaf. We ate all of our meals except for one at the casual buffet, which was never crowded, and the mostly Canadian clientele became part of the close-knit family environment that is so carefully crafted there. Live music played at the Bamboo Bar each night. The beach bar and grill are very casual and the bathrooms are kept very clean at all times.

The lobby was our living room, with several dimly lit seating areas tucked away. We always found time to sit here throughout the day and night to relax and talk. The martini/piano bar was in the same large area. A tennis court, state of the art gym, pool, Bamboo pool bar, Cambio (bank to change money), and gift shop were also available for anyone interested. The internet room is a narrow space without windows with one computer, but the free WiFi in the lobby more than makes up for it.

Each night, the buffet had a different theme (Journey to Japan, international, Italian, Jamaican), but lunch was always traditionally Jamaican. The wide bread selection and pastries were all homemade on the property. We made reservations for one night at The Lotus Leaf. There are two seating choices, 6:30 PM and 8:30 PM. We decided to forgo one sunset to dress up and eat at the restaurant at the first seating. They serve a five-course meal that includes your choice of appetizer, soup, salad, and entrée. The plates that lead up to the dinner were small so you did not fill up.

The beauty of this property was the combination of the staff, its beauty, and the attention to detail.

Room Tip: away from the road is quieter
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed April 14, 2012

We booked this hotel based on the overwhelming number of positive responses on TripAdvisor and Expedia. Paid a 4 star price for a 3 star hotel -- I had no issue with the pricing, but expected to enjoy our vacation a lot more. Here are my notes from the trip (some repetitive - apologies):

1) small room - 2 adults and a 3 year old didn't fit too well
2) bed frame too large for room, and is dark colored (blends with the floor) - we all had black and blues from bumping into the frame several times a day
3) terrible mattress
4) rollaway bed for my daughter had springs and parts sticking out, covered up with duct tape and bubble wrap -- looked like something you find when cleaning out the garage
5) ac not working well - we were told we had to leave it on for 10 minutes, turn on the fan, then it would cool the room. Never happened (during the day) - fortunately my daughter slept on the beach.
6) not enough hot water for 2 people or more - you share an electric water tank with the second room in the cabin. We traveled with friends, so wall came back at the same time - only the kids took warm showers.
7) Noisy: no glass in the windows, just shades, so at night you hear every cricket and passing car (the road was 20 yards from our cabin)
8) close to "airdrom" - more noise
9) limited food options - same few dishes every day; very limited operating hours
some premium alcohol available - but you have to ask for it
NO ICE CREAM (freaking tropics!)
10) poor maintenance -- lights out in both bathrooms, noone bothered to change until we complained
11) maid did not show one day - and lied about cleaning the room
12) ants everywhere; property fogged daily at 5:30pm, careful with kids
13) unimaginative menu, little variety at buffet day to day; a la cart restaurant had same menu every day
14) new years eve celebration botched -- band kept playing throught midnight like nothing happened, "happy new year" came 2 minutes late. Big screen TVs were playing hockey -- could have switched to ball drop at times square, or another noticable celebration
15) no bathroom door lock; bathroom door not solid (grated), so everyone knows what you are up to while in there
16) NO DIRECT BEACH ACCESS!: ocean across the road; open 7 - 7, crossing guard helps you cross the road
17) leaky plumbing in cabins; water pouring onto ground down below.
18) Locals on the beach. constantly. Banging drums, selling crap, "conversing" (while you are trying to put your child to sleep)
19) tiny safe (forget laptop/ipad; jewelry, passports, and maybe a small camera); metal key on chain around my neck for a week.
20) ants everywhere; bugs in food since it is outside
21) free wifi in the lobby
22) cups/glasses not washed - just placed back where they belong
23) tube TV from before land was time -- I didn't come there to watch TV, but some may be upset :)

Not specific to hotel - you need one immigration form per family member, despite instructions on the form.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 14, 2012

THis is a great resort..... there is clearly nothing wrong with this place...only issue you could have is the lack of party at night....but that also depends on who is at the resort....ya simply cant predict this... unless ya go with a crowd...
The only issue i had was someone who wined about the music being too loud at 945 pm...the group was stirring the people up into having a good time... but had to close at 1020 pm but of ONE big baby....you are on vacation..... suck it up and not ruin it for the rest of us.....
John Wayne...... great tour guide of Jamaica....He is a taxi just out side of resort.... he gave us a great tour of the real jamaica...He was also a great price.... very cheap...can never complain...I wont quote the price..... he deserved at least 4 times what he charged us.... oh we did give more...well earned.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 13, 2012

This was my 6th visit to Jamaica and my husband's 3rd - March 23-30, 2012 - we love the island! Jamaica has beautiful people, great beaches (in Negril), excellent music, good food and you can drink the water! This was our first stay at Sunset at the Palms - we like to try different resorts and areas - stayed at Sandals Negril last year - fell in love with the low key vibe of Negril - but if rest, relaxation and wonderful service and fantastic staff is what you're looking for.....THIS is the place! Many names stand out - Opal, Kirk, Vinroy, Shorty, Paul, Kenroy - amazing people with smiles and stories whenever you stop to chat! Only 1 staff member (who conveniently never wore his name badge) was very rude and quite abrasive - he works mostly at the pool bar - so surprising when the rest of the resort is filled with happy people! Our room was 503 and we loved it - close to everything, but not too close to everything! I agree that new pillows are required, and ladies the resort is quite dimly lit - not much light in your room and the bathroom has one 40 watt bulb for makeup!!! Hey - everyone looks better by candlelight! The complex has good lighting to get to and from rooms and this is by no means a complaint....just letting you know what to expect! Please pack your sense of humour and a few extra dollars for tipping - to the negative reviewers who don't like to tip - take the time to talk with the staff - find out what their life is like, and realize that we are all so very fortunate to be able to vacation in such lovely surroundings - a couple of dollars here and there goes a long way.....for everyone! To those who prefer better food or quicker service - stay at home! You are in another country, where the culture is different - enjoy each day for what is has to offer - if you smile at the little things, the big stuff is that much better! This hotel is not a party place. It can certainly be very entertaining if you want it to be, but it's more of a laid back, casual spot - if you want to go offsite to explore there are many options available - Gary from Respect Tours will help you at the front gate. We thought we would continue to explore different hotels, but we found our "home" at this incredible property.....we look forward to our return and wish everyone who books into the Sunset at the Palms a relaxing, happy vacation! Cheers! Cheryl & Pete (Canada)

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welland, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed April 12, 2012

We stayed at satp for 1wk coming home april 6. What can we say.Awesome. So relaxing, just what the dr. ordered. Not much has changed since Oct of last year. You can now get a fridge free of charge for your room. We always bring a case of beer from duty free for the room,you can only drink so much red stripe draft .Its also nice to have a cold drink on the day bed playing a game of cards.Food great,service great.and the beach was to die for. Weather was perfect. I did get bitten by bugs this time. My husband got it last time. We do spray ourselves before we go for dinner. There is a water fountain in the entrance and a stream . The water does not move which may be a breeding ground for mosquitoes. Pillows are flat, could use new ones. Opal is the best. If you like hot peppers, she will fix you up. Can't wait to go back. Love you guys. Thanks for another wonderful wk.Dont forget to tip the staff.

Room Tip: bring bug spray,citronella candles for room help also.600 & 400 rooms are good.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2012 via mobile

Was there one week Apr. 2to Apr. 9 loved it great food great drinks superb staff no complaint entertainment could last later. 10 30 pm is early but the hangover are a lot easier ha ha ha would recommend this resort there is notting to complaint

Stayed April 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 9, 2012

My husband and I just returned from a week vacation at sunset at the palms from April 2 to 9. What an amazing week. We had room 410 which was an amazing room. Beautiful deck, awesome bathroom with a huge shower. You felt like you were in the jungle. Shorty and the grounds staff did an awesome job of keeping the grounds clean and beautiful. The food was amazing at the buffet. Not a huge quantity of foods but quality was amazing. The desserts were to die for:) the waiters were awesome, very attentive. Paul and Cornelius were awesome. We ate at the beach grill everyday at lunch and opal made amazing food. The red snapper and jerk chicken were amazing as well as the chicken melt. The front staff were always so friendly and helpful and always wanted to make sure everything was ok. A huge shout out to Carla who was very helpful our first day. The pool was small but it was just fine because we spent most of our day on the beach. Never a problem getting chairs at either the beach or the pool. The beach was absolutely beautiful and the water was warm and crystal clear. We only went to look around negril one day and we arranged Gary from Gary's respect tours to take us around. He was great and made sure we got to see the lighthouse, ricks cafe and then took us to 3 dives restaurant for a lobster supper. My husband enjoyed it but I didnt care for the lobster. When we went to pay the girl on the cash tried to rip me off by giving me the wrong change but fixed it when I confronted her on it. Wouldn't go there again. The diving at ricks cafe was pretty neat. Gary waits outside the resort and very nice and will do whatever you want to do for a very reasonable price. Overall an amazing resort and vacation. Bring bug spray for nighttime, as the bugs get quite bad. Try the blended fruit punch on the beach, it's amazing!!! Definitly would recommend it if you want a quiet relaxing vacation. If you want a party resort this is not the one for you.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset at the Palms

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Negril
#4 Luxury Hotel in Negril
#5 Top resorts Hotel in Negril
#6 Spa Hotel in Negril
#8 Family Hotel in Negril
#8 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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