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“Paradise..........” 5 of 5 stars
Review of Rockhouse Hotel

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Rockhouse Hotel
4.0 of 5 Hotel   |   West End Rd, Negril, Jamaica   |  
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Hotel amenities
Ranked #3 of 89 Hotels in Negril
Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Paradise..........”
5 of 5 stars Reviewed September 28, 2013

This was our first time to Jamaica and I must say that staying at the Rock House was awesome. The property was always at its topnotch appearance. I had the pleasure of staying in a standard room and a premium villa while in Jamaica and yes the villas are gorgeous but the standard rooms are nice as well. The website does not do the standard villas any justice. We loved the Rockhouse so much that we plan on visiting them at least once a year. The staff was extremely nice and the spa on the cliff "to die for". I give this resort without a doubt 5 stars you will enjoy it.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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849 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Columbia, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 21, 2013

This was our third visit to Jamaica and by far the best. My wife and I stayed July 28th-August 4th at The Rockhouse and it was spectacular! We stayed in a standard room the first 3 nights and Villa #10 the last 4 nights. Both rooms were great, Villa #10 was off the charts though (Definitely the best room/view/privacy)!! The entire staff was very friendly and we felt like family by the time we departed. We spent most day's at the pool and the pool bar staff was amazing. At night we went to 3 dives, LTU, and our go-to place was Eddies De Bar. Eddie has excellent food and the vibe there is even better. Make sure you get out and enjoy the West End neighborhood!!

Room Tip: Standard room was fine if your on a budget, if not you can't beat Villa 10
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed September 13, 2013

Jamaica is an eclectic mix of every type of tourist thrown into a melting pot of local culture and various attempts at manufactured nirvana. Rockhouse pulls off the authentic feel for the discerning visitor. There is also comfort in knowing you are contributing in part to the community. You are close enough to the tourist activities, should you choose to participate, but far enough away to soak up the atmosphere and lose yourself for a while. The ambiance is stunning, and the service is excellent. What a great location to unwind, be creative or just simply relax!

Room Tip: We stayed in Villa 12, and it was marvelous for myself and two of my daughters. Some villas have la...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 11, 2013

This is one of my favorite boutique hotels in Jamaica, the location is truly amazing. From start to finish it appeals to all the senses sight sound taste and touch. The thatched roofed villas are lovely with furniture that oozes caribbean chic, four poster beds with mosquito netting, a nicely stocked mini bar, and private outdoor showers, a favorite of mine ;-) I even love the little starfish oils soaps n toiletries that they stock the room with. Almost Anywhere you go on the compound you see and hear the sounds of the ocean (except for the spa) which is a quiet zone naturally. The spa and products are great as well, I did a brown sugar and coffee body scrub and massage, and bought a couple of the massage oils to take home with me. Dining at the push cart restaurant is a pleasure, good food, good drinks and really good service. The overall experience was very enjoyable and the staff are very warm and helpful. I stayed here with a group of friends,and separately visited the spa and dined as part of a couple. I would definitely recommend this as a place to stay or visit .

Room Tip: Any of the villas as they are all near the ocean
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
186 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed September 8, 2013

The Rockhouse is truly a special place, we will forever remember our weekend here. Upon arrival we learned that the studios we had booked we being renovated and that we had be upgraded to villas! This was such a boost to our stay, the views from the villas are stunning. The villas themselves are really not that fancy but they have a nice rustic charm. The view is the selling poing at this resort. It is a very unusual thing to be able to snorkel whenever you want right out in front of your room, there is no need to go on a boat with a ton of other people.

The resort feels like you are the only ones staying there, we saw a few other people here and there but it is a very, quiet peaceful place. I really appreciated that they don't gouge you on the little details, the snorkel equipment was only $6 a day to rent, the mini bar prices were very fair, the food prices were extremely reasonable.

The rockhouse uses Kennys Tours for all of your transportation needs. I highly suggest using them, we only used an outside cab once and it was a little frightening, the "cab" was falling apart, the seats had stuffing coming out of them and the driver spent more time on the right side of the road than the left. Kennys cabs are pristine and new, every driver was very courteous.

The restaurants , we only ate at Rockhouse and Pushcart. Pushcart is a fun atmosphere but we didn't really care for our meal there. Rockhouse has decent food for reasonable prices with a great view.

Suggestions if you are staying at Rockhouse :
There are three other restaurants within walking distance - Pressleys which is right across and a little to the right of Pushcart, 3 dives which is a few min. walk to the left of Pushcart and Debar which is to the right of the hotel. We did not eat at any of these but they all have excellent reviews.
Go to Seven Mile Beach - We had Kennys Tours drop us off at idle Awhile and they were so accomodating and friendly. They set us up some chairs on the beach and had excellent drinks and very nice servers. There are lots of characters on this beach, definately good people watching ! water sports, vendors and tons of restaurants and bars make for a really fun day.

Ricks Cafe - this was a really fun place to go!

Our best meal was at Ivans Bar, a short walk from Ricks.

Bottom line - I loved the Rockhouse and Negril!

Room Tip: Room 19 had a loft and a bathroom with a door. The outdoor shower was a little sunken and had an ov...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 28, 2013

Rockhouse is a wonderful place to stay as a couple/friends getaway or family. It is absolutely beautiful. The hotel seems to be woven into the rock and water. The best vistas ever!!!

The rates at the Rockhouse are second to none. Comparable hotels are double or triple the rates. The prices at the restaurants are great also. Don't miss the Jamaican breakfast at the hotel's restaurant.

The rooms are smaller than what I am accustomed to but it was fine. We did not spend too much time in the room. Our room had an outdoor shower which was very cool.

The reason I was compelled to write this review is the service. I was visiting my father in Jamaica and we went to Rockhouse to spend a few days in Negril. When I returned to my father's house in Trelawny I realized that I left a bag in the hotel room (this was hours later). I called the Rockhouse and the person who answered the phone was aware of the items that were left behind. I was departing Jamaica the following day. She told me she would call me back. She called back with half hour and told me of the arrangements she made to have my items "pony expressed" to Montego Bay where I could retrieve them. I have traveled extensively all over the world over the past 30 years. I have NEVER seen customer service like this. When I have forgotten items in the hotel they were always "forgotten". Rockhouse gets five stars from me.I will definitely be back and will sing their praises to anyone who will listen and even those that won't.

Room Tip: I would chose any of the Villa's from 1-8. They have the best views!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 28, 2013

First, let me tell you that the Rock House is the best hotel on the West End of Negril. On the drive in from the Mobay airport we passed all the major hotels and the Rock House is by far the most beautiful. They took great care in the design of the place so that while you are within it’s walls, you feel like you are paradise. My husband and I JUST returned from there like 2 days ago and it was so relaxing. Upon checking in we found out that we had been upgraded to a Premuim Villa from the regular one we booked. Woo Hoo! The premium villa was amazing. We could not believe how nice it was, right on the water with a private deck out front. I wish we had seen the regular villas in person. I think we might be spoiled now and won’t want to book anything less than the premium room. The property is very large, about 2-3 blocks long so if you have a room on either far end, prepare for a long walk to get to other areas.

I’ve read lots of reviews that said the food service there was super slow but we didn’t have that experience. While service was timely, the food was just eeh. We are from Chicago and have jerk chicken spots all over the place so I would say we’ve eaten a lot of GOOD jerk. The food in general at all 3 of the restaurants on site was just ok. My favorite dish was the morning porridge. SOOO GOOD! It’s also expensive to eat and drink there. They add 2 types of taxes to EVERYTHING you do so it adds up. My advice would be to sleep and relax there but venture down the road a bit to grab food, cheap rum, and $1.50 red stripes instead of paying $3.50 from the hotel. Don’t be afraid to leave the hotel. There are a few restaurants within walking distance and it’s safe to walk.

Room Tip: Ask for a water front villa and if you can afford, book a premium villa. Avoid villa 2 and 3. They a...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rockhouse Hotel

Address: West End Rd, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Negril
#3 Spa Hotel in Negril
#3 Luxury Hotel in Negril
#3 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rockhouse Hotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Rockhouse is a boutique hotel stretching across the cliffs of Pristine Cove. Nestled amongst eight acres of tropical lush gardens, thatched roofed villas are perched on the water's edge. Guests swim in the sixty foot horizon pool or take the stairs carved into the rock down to the cove for snorkeling on the reef. Home to two award winning restaurants - the Rockhouse Restaurant & Bar and the Pushcart Restaurant & Rum Bar. The renowned Rockhouse Spa has a philosophy that is a simple, holistic approach to well-being, health and happiness. Spa treatments are undertaken "on-the-rocks" in the cliff-edge Massage Cabana or at the eight room garden spa. Yoga classes are offered daily overlooking the sea.Consistently ranked one of the top resorts in the Caribbean, the Rockhouse won the Caribbean's Leading Boutique Hotel 2014 and Jamaica's Leading Spa 2014 at the World Travel Awards. In addition, the Rockhouse was also voted the No. 1 "Best Value Hotel in the Caribbean" in Travel + Leisure's "World's Best Value Awards" and included in Conde Naste Traveler's Readers Choice list of "Best in the World". ... more   less 
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Also Known As:
Rockhouse Hotel Negril
Rock House Jamaica
Rockhouse Jamaica
Rockhouse Hotel Jamaica

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