travelled nov. 9 to 14, 2012 . . . i bought a goupon deal . . . in the end stayed alone, had a friend come along but she bought her own room and we shared my dinner and a ride to the airport . . . from the moment we stepped into that little office things went downhill . . .i was given the standalone cottage 524, my friend the bottom of the two storey 523 . . . i wanted something closer to the beach and asked to switch, montique told me it was too much work to rejuggle!! throughout our stay there ppl came and went, always empty cottages closer to the beach. how much paperwork would it take to make a customer happy?
as it turned out, the cottage was not too noisy. was worried about road noise . . . the cottage was cute but dated, lumpy pullout futon, i used for it my suitcase, sitting on it would have been painful . . . everything was clean, the two beds pushed together to make a king? what's up with that? was comfortable enough since i was alone . . . good water pressure, enough towels, fan worked well as did the air conditioner . . . there was a fridge with a basket of assorted teas . . . the tv was small and too far from the bed for me to use which was fine as i did not go there for the tv.
the grounds were pretty enough with groundsmen working steady. there is construction on their adjoining lot, building 3 story cottages, a bit of an eyesore. . . . negril treehouse building overlooks the whole property . . .
since i bought the groupon deal we were stuck eating there. the breakfast was ok, lunches were good the dinners, well, out of 5, 3 went the to the beach dogs . . .
the restaurant staff was extremely out of order, rude . . . there was one staff member "africa" (sp?) who detested serving the guests and the other staff seemed to follow her order when she was on staff. when this person was not on, the service was good, with the staff being more attentive, otherwise, she would sit with her back to the restaurant and since it was a small place, we could hear their conversations. there were two tables seated, one waitress pulled menus and africa would say "me not serving them", with the other waitress serving both tables!!
we had a guest for lunch and decided to stay on property. we ordered our food and it sat at the order up little window. it sat and sat with the cook trying to get the attention of serving staff until i went up and brought our orders to the table. then, and only then, did the staff move, saying "you can't do that, we can get in trouble for that"!! during lunch, we wanted another order of french fries . . . the same staff member charged us $10u.s. for a plate of fries!!! just plain out of order ladies.
no management present at this restaurant . . . the cooks would play one station, while the restaurant would have another station competing . . . two different music playing in that small space . . . not very relaxing or pleasant. i did see the tall, light skinned gentleman only once in my 5 days there at the restaurant and he did shut off the cooks music that time. but, no other management made their presence known during my 5 days. maybe if they were present, our stay would have been more enjoyable.
the dinners - one meal was great with snapper done to perfection, the rest was caked in bbq sauces and hot sauce, even the "filet" which was all cut up in pieces!! great mashed potatoes, with terrible desserts and nothing to write about salad or appetizer. overall, really poor quality for the price point of $18 to $20 u.s. were were never offered an after dinner drink or coffee. seemed like we were expected to eat and run, which we were happy to do as the atmosphere was pretty chilli.
constant cigarette smoking all around us, before, during and after any meal. really annoying.
the beach was nice with a lot of loungers available. during our stay, there was a very offending, foul sewage smell as you hit the water. that never left during our stay.
internet service only available at the building close to the road, seemed to be a storage area in the back with a large room with comfy seats and very cold ice water that staff accessed. we did also!!!
was very happy to leave this property. no, i would not recommend this property to any of my contacts, too many negaive experiences for this price point.
Room Tip: ask for a cottage closer to the beach
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.