I travel all of the time. I do all inclusive resorts as well as a la carte. I was at the Grand Lido many years ago when it was white glove service. Before becomming a lawyer I worked as a p/t travel agent and sent many people here. It is by no means what it used to be, but I still love it. For the current rates it cannot be beat! Once it is rennovated, the cost will go up dramatically I am sure so if you are a reasonable person who doesnt let the small things bother you, run don't walk to get there while it is still very much underpriced.
We stayed in the beachfront walk out suite. The layout, location and service is excellent. You walk in from the beach (just a hop to the sand) to a patio with a dining table and chairs. You then unlock your private doors (which open up through french doors for an unbelievable view) and enter your own atrium like area with a hot tub and two loungers. You then unlock your suite door to a sitting room with tv, dining table set with china and a wet bar. You then enter to your bedroom with walk in closet set with your own beach towels and a bathroom with a jacuzzi tub, separate shower and toilet. This space is not lacking in drawers, closet space, ample area in the bathroom to spread out as a couple.
Now, mind you the resort is run down and so are the rooms. The furniture and bedding is outdated but still nice. Upon arrival our a/c was leaking, our hot tub had issues as well as our jacuzzi. This is all quite annoying. But I had contacted before departure (as I normally do to ensure a hassel free holiday) one of the most responsive and efficient resort managers I have ever met. Todd Kirlik of Blue Diamond resorts. I had emailed him a few days before we left and he called me directly. We spoke for over 30 minutes. He also emailed me and gave me the property managers name for problems. When I had issues on arrival, I emailed Todd, called the front desk and things were promptly fixed to my satisfaction... not perfection... but they did the best they could and that is all I could ask. I must remind you, when you go, this property is going to close in a year and do a complete rennovation so this room will be rightfully so, a lot more expensive so you can't really complain if everything is clean, comfy, and functions. Let me tell you the location and view is worth the money. I would have pitched a tent there if I had to.
Food: It is good. Not amazing. But it is on par with other all inclusives. I was raised by a chef so I know great food, and to date I have never had amazing food at an all inclusive. It is just too imposible in bulk like that. I have been to resorts that charge 5 times what I paid here and the food is just good. The sushi restaurant was very good. We met nice people and enjoyed ourselves. Getting reservations was the easiest it has ever been at an all inclusive. The Italian/pizza place is ok at best but it is great to get good pasta sauce in the Carribbean. The jerk chicken hut was very good. Room service was hit or miss. They ran out of things very quickly but they were just not prepared enough and I am sure this will change. It certainly did not ruin our holiday.
The staff in general was amazing. Two issues was the beach staff that spent most of their days hitting on single women. That is a big problem they need to remedy. It was very awkward. Also, the front desk was a bit off. They would handle personal business while you waited in line and answering the phone when you called was not their strong point. Again, this must be addressed by management.
The spa was amazing. Seriously I had one of the best massages of my life. I went back the next day. It is reasonably priced as well.
Transportation: If you get a package with Sunwing it is included. I would NEVER take it again. NEVER. I would pay for the ride. On the way there it took 4+ hours to get there. Why? The bus drivers partner was selling beer for 5 bucks a piece and partiers at other hotels we were dropping off drank so much we had to stop 5 times. It was so inconsiderate. If they are going to do this, get a bus with a bathroom. Then our 10 minute bathroom breaks turned into 20 as the bus driver let people get off to smoke each time. It was horrible. We were tired and wanted to get there in the 90 mins it has taken me the other 22 times I visited Jamaica and this was unacceptable.
Sunwing representative at hotel: Maybe she was having a bad day, but she was slightly rude, completely uninformative, and spent most of her day with her head in her IPAD or going on shopping trips with other guests. She was the worst!
Overall, they need to fix what they can immediately (Sunwing rep, transport, front desk) but for the price this was an amazing vacation. My husband and I loved it. We will go back again if we can before it changes to get this great price... in our same room, and we will be back after they rennovate.
I highly recommend this resort to people who want a great location, great vacation and do not let the very small things bother them and can see the bigger picture.
Run, don't walk to Grand Lido Negril.
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- Also Known As:
- Breezes Grand Resort And Spa Negril All Inclusive
- Breezes Grand Resort & Spa Negril All Inclusive Hotel Negril
- Grand Lido Hotel Negril
- Grand Lido Jamaica
- Grand Lido Negril Hotel