We have been to the resort many times. We booked through this group this time because we thought it might add something and we had particular travel dates they were booking, but because of their inexperience or inattentiveness we didn't receive booking discounts that we should have of over one thousand dollars.
While the people were very nice and the resort remains the same, the experience was no better or worse than any other trip that we have taken, all without groups. The agent did try to rectify it later, but the resort was inflexible and it really should have been taken care of before travel.
Hedo itself remains decrepit and aging rapidly. The economy and management are not being kind to the old girl. If you haven’t tried it, go ahead, but book with an experienced agent and then try somewhere else.