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“Sure, we'd go back :)” 4 of 5 stars
Review of Couples Swept Away

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Couples Swept Away
4.0 of 5 Resort (All-Inclusive)   |   Norman Manley Blvd, Negril, Jamaica   |  
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Ranked #17 of 90 Hotels in Negril
Colorado Springs, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
“Sure, we'd go back :)”
4 of 5 stars Reviewed June 18, 2013

I guess the bottom line with any review is; would you go back? And, would you recommend the resort to friends and family?

Answer, Yes and Yes, If I thought they would enjoy the experience.

The Couples brand is really more about a laid back style of romance. The quality of the food is overall 3.5 -4 stars, the property is well maintained and very casual, and the service is not in your face or overly attentive, if you need something just ask…otherwise the assumption is “no problem”. This approach suits us quite well. I’ve said this before and I will say it again…if you need someone standing over you filling your water glass with every sip you take, lavish pools and glitzy furnishings, this property and Couples should not be your first choice. We’ve been to two of the 4 Couples properties in Jamaica (CN and CSA) and while the two resorts are a little different the quality of the rooms, grounds, beach, food and service are very similar. CN is a smaller property which we feel creates a bit more of an intimate intimate/boutique feel. More on that later and which is our preference 

About us:
Somewhat adventurous, very laid back couple in our mid 40’s (been married forever); day and night party atmosphere is SOOO not our style. Most days we spend in the water, snorkeling or just walking down and the beach. Even though we choose AI vacations in Jamaica, we always get off property…the AI thing is more of a convenience. Most evenings with a cocktail or three or to the Piano bar to watch others sing (trust me no one wants to hear us sing). Up early and in bed by 11:30. Lived in Europe for 6 years and been to lots of places. We’ve visited Negril 3 times in the last two years.

Tuesday 2:00 PM arrival was easy…made it to the Couples lounge 35 minutes after arrival. Transportation to and from the resort was excellent. Stuart was our driver from MBJ to CSA and what a character. The drive was about 1 hour and 45 minutes, but we made a pit stop at the 1 hour mark for beer and nature’s call. The Couples lounge is comfy and the staff was well organized. Check-in, tag your bags and grab a Red Stripe. I think our wait was maybe 15 minutes.

Check-in and our room:
We arrived to the resort at about 4:30PM on Tuesday, 3 June. No problems with check-in…easy. We were given an Atrium Suite in the older section of the resort (room 2119). It was a first floor room which kind of bummed us out at first because we had requested a second floor…But we gave it a try and turned out we actually liked the first floor with its access in and out of the veranda door, also had a small view of the ocean. No problems with our room exactly as we expected; simple, tasteful, clean, large veranda with a hammock and built-in sofa and table. Everything worked just fine especially the AC. Did we have ants in our room? Yes, but that was largely no problem with the exception of a single “ants in the pants” episode. It took us a couple of days to get acclimated and even longer to be able to navigate back to our Atrium Suite…quite a maze of pathways.

The Weather in June:
Having been to Jamaica in the months of March and December…The heat and humidity in June was somewhat oppressive at times especially for those of us who live in an “alpine desert”; rained about 3-4 afternoons of our 9 day stay can’t fault the resort for that, the rain never lasted long and frankly was a nice break. Mosquito’s were a bit of a problem, they were undeterred by the “Off” we brought 

Overall the food was exactly as expected very good but certainly not ultra fine dining.
The meal we had at Feathers was probably our favorite (the AC helped). Sea Grapes was our spot of choice for lunch; the menu is small, but everything was tasty. The Pizza and Banana Stuffed French toast at Patois is as good as advertised, I actually had Pizza for dinner twice. The Cabana grill is really just OK, if you want jerk or patties, go down the beach lots of other options that are much better. Lemongrass was also quite good, not quite as good as Feathers…I think our experience at Lemongrass was tempered a bit by the heat, I really thought I was going to melt while eating at Lemongrass.

Had a 50 minute couple’s massage which was quite relaxing, just long enough to get really relaxed but not long enough to completely fall asleep. Not sure we would spend the $210 for a couples massage if we didn’t have the resort credit though.

The Beach:
It’s AWESOME! White powdery sand, water is calm, clear and warm. Maybe the best stretch of beach in Long Bay.

The Grounds:
Well maintained and by the looks of the number of flower pictures my wife took I suppose she enjoyed the grounds as well, quite a beautiful property. Tree frogs at night! Yes, I can see how it would bother some, but not us…no problems sleeping. We brought some ear plugs after reading reviews but never opened the box.

Water sports:
Really excellent, we snorkeled every other day visited Bahamas, Mexico and the Cuba site, staff is entertaining and engaging. Catamaran Cruise was just as fun this time, this is a must do!

Looked OK, but never got in one, why would you when you have that beach.

Don’t worry about top-shelf liquor, it’s available everywhere. Beer choice is limited...I’m a bit of a beer snob and brew/keg my own craft beers so, if I can drink and enjoy Red Stripe in Jamaica, so can you. The bar staff in general are very good, quite entertaining and very personable. Beach bars in the day are awesome and we preferred the Martini bar in the evening, try a Key Lime Martini. Never set foot at the Pool bar, just not our scene.

The entertainment offered at Couples Resorts doesn’t generally appeal to us other than the Steele Drum Band and the Piano Bar which was pretty fun the two nights we went. We are huge reggae fans and just don’t understand why anyone would choose Jamaica and want to hear talented artists do covers of R & B classics.

Some of the staff that stood out:
Tashell, Simone, and Reynaud at the beach bar (south end of the property), had a blast with them on a rainy afternoon.
Our housekeeper Althea did an excellent job…unseen all week.
Ruel at the Martini bar made some pretty good Key Lime Martinis.
All of the Water Sports guys and gals…they were all really, really great!

Favorite off resort activities:
You must do the “Love Bus Pub Crawl”, even though it is not affiliated with the resort in anyway. Look it up on Trip Advisor and do it! Such a good time, we did it twice. Lenbert is a beautiful man who will make sure you have a great time and visit some bars and (in one case a home), that only the relatively experienced Negril traveler will make it to…I especially loved our last stop…the “Firewater Love Nest” on the cliffs.

Walk the beach (during the day) visit the small bars, shops and restaurants as you go.

So, CN or CSA?
Really tough for me, but my wife definitely preferred the slightly more intimate (size wise) CN. For me it’s a bit more of a wash, only because I like the action on the beach. I liked being able to walk down the beach for a beer or lunch, and interacting with the vendors was not an issue for me. The accommodations, service and food are all very similar. CSA definitely has larger veranda’s and greater variation in room types, with some rooms being literally on the beach, this is a huge draw for many, but not for us. Neither really is better just a little different, so try them both and decide for yourself…I guess if we had to choose one, perhaps CN is just a little better fit for us.

Overall, we had a great time and would have no reservations about recommending CSA or returning in the future.

Room Tip: We prefered being in the older section of the property. Atrium Suites offer a bit more privacy, man...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

As soon as I pulled up I was blown away. When I entered our garden view room I couldn't believe it. Everything was awesome! The people were so nice. The only thing that sucked was the vendors trying to sell you different things. Even that didn't bother me very much. The food was good at all the restaurants. Drinks were extra strong which was good. Anyone complaining is just not being understanding of the way things are down there. I'm not a rich person at all so everything was over the top in my opinion. Will be visiting again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlotte nc
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 15, 2013

May I first say the people at this resort make it what it is.I love Jamaica this resort gets 8 out of 10 it has a lot of inclusions catamaran cruise,intro to scuba,and just a good all around ADULT fun time.Natasha at the beach bar is great ask her for her special!! Her smiles warms you just true and genuine.Kirk in the Palms buffet,Kimberly in the Beach sushi shack all are great people who want you to enjoy your vacation.The entertainment is second to none, always a good show or always live music nice touch.The resort tries very hard to keep it simple.But it just seemed t flow pretty smooooooth at all times.The bathrooms could use a full shower instead of the tub they have weird design.But overall pretty good clean well kept.Food is all inclusive I highly recommend Patios for breakfast,Beach grill for jerk chicken for lunch very yummy.And well if you want to be entertained the buffet,feathers if you want Fancy,And lemongrass for the romantic touch.Csa is no slouch in the drink department either.The martini bar 2nd floor of the buffet is the best for that.Csa does accomplish the romantic side of what the are trying to do.Its just nice to grab a float and lay in the calm ocean water on the beach or sit and talk to Natasha or the new week long friends your going to make.3 tips

1)When you leave for the airport make sure to wear your t-shirt and flip flops and put your bathing suit in your back pack and leave it with your luggage and take the early morning flight you will be glad you did and yes you will get your room by 3 pm.

2)When you get your cash for the trip take at least 100 1 dollar bills.I know its all inclusive but a dollar here and there is a nice gesture for good service and take some bug spray.And watch your belongings,at the pool area not from the workers but the other guest!!!

3) Most of all your on vacation be generous,kind,considerate,and relax and enjoy the adult atmosphere.If you are planning a wedding please shoot me a message I have some info for you that I would love to share.

Room Tip: Choose the 2nd floor if possible away from the road.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 14, 2013

My wife and I have been to a few AI's and this one is by far the best we've tried. We stayed from 6-1 through 6-10-13. It is the people of CSA that make it great - ok, the food, drinks, unbelievable beach and activities help too - but everywhere the employees of CSA are happy to engage with you, laugh, smile, help in any way. While there you should try all the restaurants (5), make sure to see the steel band (wednesday night), do the sunset cruise, snorkel, do the friday night beach party, make friends (we met some great couples to party and hang out with), eat sweet potato chips and fish tacos at Seagrapes, plant your flag in the sand while sitting under your palapa so more drinks will be brought to you. If you're so inclined, take advantage of the great tennis lessons - like everything I listed above, they're included too (my wife did Zumba). To sum it up - go. We are going back in October, and cannot wait.

Room Tip: We stayed in a Garden Verandah Suite, my tip is to request a corner one - as it has so many windows...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 14, 2013

I won't repeat what everyone has already said, but here are some things that I wish I would have known to be prepared for. This review is Debbie Downer compared to the other reviews, but it was our honeymoon experience. Overall, we had fun, but there were definitely negatives.

Make sure you tip the person who puts the luggage into the bus at the airport, or else they become very intimidating and won't allow the bus to leave in our experience. Some people did not have their wallet handy and I honestly thought I was in danger by this man's demeanor of not being tipped.

They drive like crazy people. Close your eyes or avoid looking out the window if you scare easily.

Check in was pretty easy, I was worried what we were getting into after the airport and driving experience. They greeted us outside and had us check in with a glass of champagne and cold towel.

We went to our room, got ready, got dinner. The waitress at Patois was not very accommodating and did not want to answer any questions. Very small appetizer portions. Pizza was good.

Went back to the room, exhausted from the trip. Power goes out. It went out for TWO HOURS and we could not see one thing. I was freaking out because we are in a strange country, hearing strange voices outside, with no help from the front desk once we finally managed to find the phone. They had no advice, just said it would be back on soon. We were so tired, we just fell asleep, and woke up when the power did come back on. At this point, I'm thinking this is going to be a terrible trip and we're regretting our decision.

Next day, we go to the beach and see how NICE it is. The water is so pretty, you can take your rafts and float around. We start to think it isn't so bad, it's what our honeymoon is supposed to be. We order drinks (which taste strong but literally never make you feel a thing) and relax on the beach. It's starting to get good. We go back to the room in the afternoon and decide to take a little nap. All of a sudden, CONSTANT JACKHAMMERING right outside of our room. It won't stop. We call the front desk and they act like they don't know what we're talking about, but it should stop soon. It doesn't. We call again and they have us come to the front desk so we can switch rooms. They set us up to move rooms the next day, and even that was a hassle. The guys didn't show up to move our baggage when they were supposed to, so we're trapped in a room waiting for people instead of enjoying our vacation. They finally come, we move rooms, and they don't give us a new room key. We finally get the key, and it doesn't work. We have to walk back to the desk, they give us another new key, it doesn't work either. We are wondering why this would only happen to us. They send a maintenance guy so we have to wait around on him to show up, getting impatient because we are losing our vacation to these silly things that should not be happening.

About Wednesday (We arrived on Sunday) things started to calm down and we didn't have any other issues except for a lizard & tiny little bugs in our room. We started getting comfortable and meeting other people. The couples staying were all so nice & friendly. The staff on the other hand was hit and miss. Some were friendly, some were downright rude. Not the vibe I thought they would have.

Also, the only food that stood out to us was the meal they served us at our private dinner. Also, the pizza at Patois. Nothing else was anything to write home about. I was expecting much more from the seafood.

Beyond that, the activities that we did were pretty fun. Rick's Cafe was super crowded but still a good experience. We snorkeled, got a massage, went on Catamaran cruise, took out the paddle boat, etc.

Up in the air if we would go back again. It was a rocky beginning with very little help from the staff. I will say that the beach was beautiful, relaxing, and more than I thought it would be. It would have been nice if people would have put their cigarettes in ash trays instead of the sand, but that isn't the resort's fault. I still have Cigarette Man's, Ring Man's, Hat Man's, etc catchphrase stuck in my head because they NEVER stop trying to sell things on the beach by yelling out their "sales pitch" but they don't really come up and bother you. The musicians were wonderful to listen to, though.

To sum it up, it's a really beautiful place, but obviously has it's faults. Don't go into it with your expectations through the roof like we did. If you are realistic about it, you won't be let down.

Room Tip: Check for area construction upon arrival. A top floor room is a hike, but worth it because it's...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hortonville, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2013

We have been visiting Swept Away since about 1995; back when the new section was all vegetation and palm tree's and Feather's was a walk across the highway and an open air restaurant, even the airport has changed.

Many of the faces have changed as well as the general environment of the resort since then. The resort was once primarily a "hang out on the beach" resort. The addition of the new section has created a pool side option. We still always stay on the old side with no TV and hang out on the beach..... no swim up bar for us.

Still some "old timers" running around since our first visit so many years ago. The cigar, cigar guy (cat in the hat) dodging security, Elvis constantly negotiating parasailing / jet ski pricing and constantly eating, the coffee guy..... The new young faces have wonderful stories of their lives and dreams if you take the time to listen. My advice to travelers is to treat the staff has a friend, not as an employee and you will have a much better visit.

This was far from our best visit to Swept Away; on our last day I was ready to leave where as in the past we have had a tendency to extend our visit. It's a wonderful place with great people.

Room Tip: We are partial to 2nd floor Veranda rooms on the old section, the new section is like staying in a h...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brantford, Canada
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2013

My Husband and I Stayed at CSA from June 2-June 9 2013 for our honeymoon. It was an amazing experience! We stayed in the Ocean View Verandah Suite. The room was very clean. The bathroom was a normal size with a shower and bath tub. There was AC, a flat screen TV, and a large balcony with a sofa and chair. There was a decent size safe as well.
There were only 2 small issues we had:

1) The Mini Bar...You can request to have it stocked by putting the form on your door - however ours did not get stocked everyday with what we wanted and one day it didn't get stocked at all. This was not a big deal though since the cabana bar was close to our room. We just grabbed a couple drinks and took them up with us.
2) We could not see the ocean from our room - which was also okay because the only reason we could not see it was from all of the trees and plants around us - which were beautiful!!!
Now for the GOOD Stuff :)

Staff - Staff was AMAZING they are so much fun! Bartenders and servers in the restaurant were awesome. Great service all around no matter where you went or who you talked to.

Food - The food was phenomenal. It doesn't matter where you eat the food is great!!!! Even the Cabana Grill for just something quick was good. Out of the fancy restaurants Lemongrass was the best I recommend that restaurant to every one that goes there. Its Great! The buffet at the Palms is always awesome. We went there for breakfast every day!

Beach - Beach was beautiful! So clean and the water is crystal clear!! The locals can't bother you when you are laying on the beach at the resort. Once you leave the resort they are all over you.
Watersports are also included so we took advantage of that as well :) however a lot of the activities you had to do before 10am because the water starts to get choppy and they are more hesitant on letting you take stuff out. The Glass bottom boat was also a cool thing to do.
We also did the excursion to dolphin cove - It's worth the money for sure!!! I am so happy we went to swim with the dolphins!

Spa - We went to the spa and had the full body massage. It was fantastic! Staff was very friendly.

Overall it was the best vacation we have ever had! We can't wait to go back and bring our family and friends with us. I HIGHLY recommend CSA to everyone!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Couples Swept Away

Address: Norman Manley Blvd, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Negril
#9 On the Beach Hotel in Negril
#10 Top resorts Hotel in Negril
#14 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Couples Swept Away 4*
Number of rooms: 312
Official Description (provided by the hotel):
Immediately upon entering Couples Swept Away, you realize that you have arrived in paradise. Exotic flowers bloom amidst acres of green—on seven miles of the purest white sand beach in Negril, Jamaica. Dotted among the tropical gardens—open-air cafes, small pool enclaves and fresh fruit oases are yours to discover. Never crowded or hurried, the resort offers an intimate tranquility and when desired, total seclusion. All rooms embrace a quiet elegance with island cedar furnishings and pure white linens. Plantation shutters open onto private verandahs with views of gardens and azure sea. Breezy open-air restaurants engage candle-lit lanterns and billowing white curtains to strike a romantic note. While the pristine 10-acre sports complex encompasses every imaginable activity, the superb spa serves as a haven of relaxation. Couples Swept Away simply captures your heart and soothes your soul. ... more   less 
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Also Known As:
Couples Swept Away Negril
Couples Swept Away Hotel Negril
Jamaica Couples Swept Away
Swept Away Resort
Negril Couples Swept Away
Swept Away Negril
Couples Swept Away Jamaica
Couples Negril

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