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“Great experience of a hotel that's great as a base” 4 of 5 stars
Review of SuperClubs Rooms on the Beach Negril

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SuperClubs Rooms on the Beach Negril
3.0 of 5 Resort (All-Inclusive)   |   7-Mile Beach | Norman Manley Boulevard, PO Box 25, Negril, Jamaica   |  
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Hotel amenities
Special Price
40% off room rate
Ranked #42 of 91 Hotels in Negril
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
“Great experience of a hotel that's great as a base”
4 of 5 stars Reviewed July 13, 2014

My friend and I just returned from 5 nights at Rooms. We got an amazing deal so really weren't expecting too much. This was the first time in Jamaica for both of us and this place totally exceeded our expectations! The hotel is basic but clean and the beds comfortable. Staff were friendly and helped us with whatever we needed. We had decided we didn't want to go down the all inclusive route so this worked out perfectly. Rooms is right on the beach with plenty of bars and local restaurants all around. We ate and drank well and met lots of locals!
Because it was low season, the hotel bar closed at 5pm each day but there were plenty of places around that we could get a drink or bite to eat from and there was no issue taking outside food/drink back to the hotel.
The hotel has wifi but it's expensive (something like $14 a day!) We didn't bother and just used the free computers in the lobby but not having free or affordable wifi does seem like a negative in this day and age.
Hotel has security on site 24/7 which was comforting - although, as two females traveling, we walked around a lot in the area and, although approached constantly, we never once felt threatened.
We went with the Garden View Room - no real view to speak of, but we hardly spent any time in the room so we didn't care. Plus it's a small property and within a 2 second walk around the corner, you can see the beach!
Breakfast consists of fruit, toast and a couple of pastries. The coffee and grapefruit juice was delicious. There is also an a la carte menu for anyone that wants a more substantial meal, but the complementary option set us up perfectly for the day ahead.
The beach is beautiful soft sand and the water is clear and warm, as you would expect.
Overall, we had a great time and, for what we paid, Rooms really worked out well as a base while we explored the area. We were really pleased we went for this option rather than an all inclusive resort. I'd definitely stay there again!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rooms_Negril, General Manager at SuperClubs Rooms on the Beach Negril, responded to this review, July 23, 2014
Dear Stellie 71,

Thank your for choosing Rooms Negril a your vacation destination.

We appreciate your positive feed back about the staff and the hotel in general.

We have noted your comments regarding the WiFi and we are pleased to inform you that we are exploring an alternative to the current charges and hope to implement for the upcoming winter season.

Thank you for the support and feed back. We wish you all the best.

kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 7, 2014

Stayed for one week! Water turned off 3different times 3days. Ran out of morning continental breakfast. Toilet leaked for 2 days before fixing. Loud music starting at 6:00 am everyday. Hotel security smoking gangi off property and returning to work. Marijuana plant growing right outside our beach front deck in the sand.Groundskeeper would rake around it. Grounds were cleaned the day we arrived and not again until the day we left. Beach chairs never straightened up. One couple ended up washing hair in pool because of no water. Front desk unfriendly. Had to wait everyday until 10:00am to get clean beach towels,although staff was sitting on beach.We would ask at 9 and was told to come back at 10! Big corporation only cares about money now not service and taking care of property. Our friends have been coming this spot for over 10 years. They are considering going else where. Would I return or recommended to others. NO!!!!

Room Tip: Look elsewhere!
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rooms_Negril, General Manager at SuperClubs Rooms on the Beach Negril, responded to this review, July 23, 2014
Dear Jeff P,

Thank you choosing Rooms Negril. We recognized that you chose us because of your friend's recommendation and we deeply regret that your vacation experience did not mirror your expectations.

Please rest assured that your feedback has certainly given us the opportunity to investigate and address the proven deficiencies as we work assiduously to ensure that no guest will ever regard their stay as a nightmare. Your friends'a recommendation is an indication that this not our standard.

The music at 6am came from a neighboring property on the public beach. While we are accustomed to music in the evening, 6am is an anomaly.

We recognize your disappointment and despite your decision not to return, we do hope that you will consider staying with us in the future and let us know if we have kept our promise on the improvements.

We appreciate your feedback and wish you all the best.

Kind regards,
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Fort Madison
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 6, 2014

Been coming to Jamaica since 2001 at least once if not twice a year. Used to stay at the all inclusive resorts until we discovered Rooms Negril. Always requested beach front rooms during booking. During a couple of stays, the room we paid for was occupied for a couple of days, took forever after we got back to the states to get a refund. We love the location of this place on the beach since it is close to Alfred's and Roots Bamboo plus a short walk in either direction by beach or road to see other attractions. This hotel is Jamaican friendly which means our local friend can visit us without any hassle or additional charge. Unfortunately this last stay was the most disappointing and embarrassing for us since we brought another couple with us that have never been to Jamaica before. All the wonderful things we were telling them didn't come true. Their toilet leaked all over the floor after the water finally came back on. Told the office but it never got fixed. For three days in a row the water wouldn't work. Took pictures of the boiler which looked like it was ancient. Could see where the plumber fixed the pipe in 3 different places within a foot area instead of replacing it. The office was unsympathetic and very unfriendly regarding this situation. They did give us a $10 drink voucher for our troubles. There was always a sign out that the pool was being treated, but the bottom was full of sand all week. The beach area was horrible. Every time we stayed before the chairs would be neatly lined up at the end of the day and first thing in the morning it would be raked. It wasn't touched all week. The towels were always late, supposed to be out by 9am, maybe see them around 10. Plaster fell off the ceiling in the walkway to the restaurant because of water leak upstairs. Paint peeling off the buildings. New security company this time. I asked one of them if Alfred's was having a band. His reply was "I don't know who Alfred is". They were only good at taking room numbers. After staying here multiple times since 2006, we believe it's time to find somewhere else to stay. Rooms Negril needs a major renovation and attitude adjustment. PS: bring wash cloths cause sometimes they just run out.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rooms_Negril, General Manager at SuperClubs Rooms on the Beach Negril, responded to this review, July 23, 2014
Dear Nannette G,

Thank you for returning to Rooms Negril and for recommending your friends. We recognize that your experience on the your last stay was not as you had anticipated and we sincerely regret the inconveniences and disappointment.

With regards to the plumbing issues, an increase in the water pressure from the main supply caused several of our pipes to burst. The staff did their best to correct the problems which had their degrees of difficulty.

The security company is in fact new and whole they become more familiar with the location it would be better to recommend you to the front desk for assistance.

We value your feedback because it gives us the opportunity to investigate and address concerns I. order to reclaim the level of service which we are know for.

Since I have returned from vacation, our service level has been our focal point.

We appreciate your patronage and referral. We do look forward to hosting you in again with much better results.

Kind regards,
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Jacksonville
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

First of many stays with this hotel . The service was great and rooms were clean with good air conditioners. The beach awesome except for the locals nagging you on the beach to buy stuff. The hotel had their own security outside 24/7 to keep them at bay. Loved it!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at Rooms on the Beach in Negril for 4 days. Overall it was very nice. The rooms are quite modern-looking and the air conditioning works well. We had a nice sized balcony overlooking the beach as well.

Free continental breakfast. This includes coffee, cereal, a fruit bowl, orange juice, toast, a muffin and a slice of banana bread. You can also order from the menu and pay. It was definitely nice the breakfast was included, but it was far too many carbohydrates and no protein which to me means I'll be hungry again within a few hours. Even if I wanted just an egg, the lowest cost on the menu for anything was $6. It would have been nice to have the option to buy a hard-boiled egg for a dollar or two.

The hotel restaurant is closed very early in the day in the off-season (like 11am) so you will need to find somewhere else for lunch/dinner. There is a local restaurant attached to a grocery store just down (southwest?) the main road. You can get chicken and "rice and peas" for 6 bucks. If you prefer a more touristy option you can go "up" along the beach (Northeast) for more options.

As the name implies, the hotel is right on the beach. A lot of people hassle you to buy things on the beach (even in the off season) so the hotel has part of the beach blocked off from general access. It is helpful because no one can come right up to you and hassle you but they will still yell at you to come talk to them from the other side of the small wall. The bad thing is the wall blocks your view of the shore but you can't win them all I guess!

You have to pay if you want Wifi access on your own laptop. I don't remember the exact prices but it was high, like $16 or $18 a day. I think you could also buy a week pass but it was all too expensive to me. The lobby has two computers you can use at no charge. In the off-season there aren't a lot of guests at the hotel so there's not a huge demand for the computers but I imagine it's a different story in the busy season. But if you only need to print off a form or send a quick email here or there you at least have the option!

Overall the grounds were nice and well-kept. The workers are constantly doing upkeep. There is a pool but it is closed everyday at about 5pm. There is a small gym but I never used it. It seemed too warm in there, but I never asked them about turning on air conditioning either.

There are a couple shuttle drivers with Juta that are waiting at the hotel most of the time for anyone that needs a ride: Keith and Leon (aka Mr. Positive). We had both of them take us to various places & they were early and waiting for us each time. Keith took us on a tour one afternoon to the Blue Hole in Negril (literally one small deep blue hole), the sugarcane fields, the lighthouse & Rick's Café. Really the beach is the most exciting thing in Negril but you might as well see things while you are there. They were both very reliable drivers. Keith's number is 876-360-2251 and Leon's is 876-770-6741. US cell plans are expensive to use in Jamaica. The hotel had no problem calling the drivers to take us around Negril as well as the shuttle company for our ride to Montego Bay.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrace, Canada
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 17, 2014

This was our second stay at this hotel, the first having been in 2011. We stayed this time 2 weeks in early May, 2014. Upon our arrival we discovered that they had lost our booking - again. Fortunately, this being the off-season of early May, the hotel was nowhere near capacity so they had no problem placing us in an oceanfront room, which we had booked. But come on, people. We're not even talking about a "mere" reservation here. Losing a party's prepaid booking? Seriously? We have travelled all over the world and this has never happened to us anywhere but here and it has happened twice here.

We had one of the oceanfront rooms over the restaurant. These rooms are huge. And that's just the room part. These rooms each have a huge covered deck with a glorious view of the beach and the sunsets. The water is about 50 feet away. In May, the advantage of the huge covered deck is that when it rains, we just moved our towels up to our loungers on our deck and continued to enjoy our time outside. It rained every day, but not all day. The days started out sunny and glorious and it rained for 1-2 hours in the afternoon, which was actually quite refreshing and gave us a nice break during the day. Other reviewers have talked about the noise from the restaurant and kitchen in these rooms, which I didn't find to be a big problem at this time of year as the restaurant closed after lunch so there was no noise in to the evening. Maybe there was the odd banging pot or pan in the morning but I already had my earplugs in in case of late night music from bars down the beach.

The only noise issue you should expect with oceanfront rooms is noise from music bars nearby. I should say that the windows and French doors on these rooms are very solid, better than patio doors and block out most of the noise at night but I am a light sleeper so earplugs did the trick for me. My wife is not a light sleeper and was never bothered. A lot of nights we were at those bars enjoying the dancing and live reggae music ourselves. If you cannot beat them, join them! 7 Mile Beach is very laid back and relaxing. It is definitely not Zen-like silence and tranquility. Jamaicans love their music and you are in Jamaica so it's like an ongoing soundtrack of their gregarious culture.

The beach has got to be the best ever. We love bathing in the ocean and the waters at Negril are warm, calm and clear. We were in the water several times per day. There is a low wall between the hotel's beach area and the public beach area near the water and the new security company is very conscientious about keeping hustlers out when you need a break from the hustlers. the hustlers aren't that bad. They are poor people trying to make a living so I don't get mad at them. I just stay respectful and firm in saying "no". Some of them are actually quite charming, very good conversationalists. What the heck - we'd chat with them for a bit. One more comment about the new security team - they are great and totally professional, at all times, including keeping track of you before you went out at night. Kudos to all of you. The hotel's staff are very friendly in a real and not cloying, fake way and we had lots of great chats and we shared stuff about our lives in general. This made us feel very much at home.

The continental breakfast was very ample. They always gave us too much ,so we took the leftovers up to our room and put them in the fridge to enjoy later as a snack along with our cocktail supplies, also in our fridge. The fridge costs 8 dollars a day (sigh) but let's keep things in perspective. It's a 3 star hotel and we got a smoking deal.

All in all, a very enjoyable vacation and 7 mile beach, Negril, Jamaica is what it is and what it is is a unique and magical place so relax, mon because you are in Jamaica - real Jamaica and not behind barbed wire (seriously) in one of those posh jails they call all inclusives.

Room Tip: I would phone the hotel a week prior to make sure they didn't lose your booking.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 8, 2014

This was my second stay at Rooms. The hotel is a small beach front hotel located close to all the major attractions in Negril. Hotel and room were clean and the staff is super friendly and attentive. Had beachfront view which was absolutely breathtaking. Note that this is not an all inclusive mega resort with 10 restaurants. Personally I prefer a quieter, more intimate experience so I prefer boutique style hotels to mega resorts. Hotel serves free continental breakfast that included fresh pastries and fresh squeezed juice. During my five day stay I enjoyed it once and found it adequate. I did not dine at the hotel so cannot comment on other aspects of restaurant but there are many great food places within walking distance where you can get local or international fare. I would definitely recommend to anyone looking for a nice, quiet place to stay in Negril. Will be going back in a few months.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SuperClubs Rooms on the Beach Negril

Address: 7-Mile Beach | Norman Manley Boulevard, PO Box 25, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Top resorts Hotel in Negril
#28 On the Beach Hotel in Negril
#38 Romantic Hotel in Negril
Price Range (Based on Average Rates): $
Hotel Class:3 star — SuperClubs Rooms on the Beach Negril 3*
Number of rooms: 57
Official Description (provided by the hotel):
Intimately nestled within 2.5 Acres of lush flora, this 57-room hotel faces the Caribbean right on Negril's seven-mile beach, famed for its powdery white sand and spectacular sunsets. Rooms is a convenient base for the adventure-seeking, destination exploring traveler and within a quaint walking distance of an authentic Jamaican experience. The hotel features ocean front and spacious family rooms, swimming pool, on site restaurant and bar, gift shop, fitness center and Internet cafe. Rooms operates a continental plan and provides a daily continental breakfast. Fridges are available at an additional cost. ... more   less 
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Also Known As:
Superclubs Rooms On The Beach Negril Hotel Negril

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