Been coming to Jamaica since 2001 at least once if not twice a year. Used to stay at the all inclusive resorts until we discovered Rooms Negril. Always requested beach front rooms during booking. During a couple of stays, the room we paid for was occupied for a couple of days, took forever after we got back to the states to get a refund. We love the location of this place on the beach since it is close to Alfred's and Roots Bamboo plus a short walk in either direction by beach or road to see other attractions. This hotel is Jamaican friendly which means our local friend can visit us without any hassle or additional charge. Unfortunately this last stay was the most disappointing and embarrassing for us since we brought another couple with us that have never been to Jamaica before. All the wonderful things we were telling them didn't come true. Their toilet leaked all over the floor after the water finally came back on. Told the office but it never got fixed. For three days in a row the water wouldn't work. Took pictures of the boiler which looked like it was ancient. Could see where the plumber fixed the pipe in 3 different places within a foot area instead of replacing it. The office was unsympathetic and very unfriendly regarding this situation. They did give us a $10 drink voucher for our troubles. There was always a sign out that the pool was being treated, but the bottom was full of sand all week. The beach area was horrible. Every time we stayed before the chairs would be neatly lined up at the end of the day and first thing in the morning it would be raked. It wasn't touched all week. The towels were always late, supposed to be out by 9am, maybe see them around 10. Plaster fell off the ceiling in the walkway to the restaurant because of water leak upstairs. Paint peeling off the buildings. New security company this time. I asked one of them if Alfred's was having a band. His reply was "I don't know who Alfred is". They were only good at taking room numbers. After staying here multiple times since 2006, we believe it's time to find somewhere else to stay. Rooms Negril needs a major renovation and attitude adjustment. PS: bring wash cloths cause sometimes they just run out.
You have no recent hotel searches.