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“Disappointing start” 1 of 5 stars
Review of SuperClubs Rooms on the Beach Negril

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SuperClubs Rooms on the Beach Negril
3.0 of 5 Resort (All-Inclusive)   |   7-Mile Beach | Norman Manley Boulevard, PO Box 25, Negril, Jamaica   |  
Hotel amenities
Ranked #44 of 90 Hotels in Negril
Thunder Bay, Ontario
1 review
1 helpful vote 1 helpful vote
“Disappointing start”
1 of 5 stars Reviewed March 10, 2014

The hotel either lost my reservation (confirmed six weeks prior to my travel) or over books. In any case, my husband and I arrived to hear that Rooms didn't have a reservation for us and couldn't accommodate us.

They sent us to another hotel (where we were assigned a dingy room) - for one night. The next day they called, apologized and said they could accommodate us the next day, in the ocean view room we reserved.

They've just moved us, but to a standard, very basic, room. I am still at the resort and not happy. Will provide an update after the trip, but I am not hopeful. So far, we've been shuffled around and our reservation for the room we reserved and paid for hasn't been honoured.

If you reserve here don't expect that they will have a room for you.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rooms_Negril, General Manager at SuperClubs Rooms on the Beach Negril, responded to this review, March 16, 2014
Dear Valued Client,

Thank you for choosing Rooms Negril as your vacation choice.

We sincerely apologise for the disappointing start to your vacation which resulted from a discrepancy with the reservation.

We regret the start but do hope that your vacation has recovered along the way. Should you have any concerns while you are at the hotel, please do not hesitate to share it with the team. We are prepared to ensure that your vacation is a wonderful and memorable one.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Kent, Washington
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 8, 2014

We've stayed here twice (2009 & 2014). It is well situated, just get out by the beach and stroll on the 7 mile white sand beach full of restaurants, bars, shops and hotels offering services.

People at the hotel keep track of you every time you leave and reenter the premises. Nice size pool, continental breakfast included with optional menu at extra charge (they do take CC in case you don't carry cash), tasty breakfast, but do not expect american size meals, they are normal to small portions. They used to have buffet breakfast, not anymore. Beach towels are gone by 8am, you can always request more if you ask the maid, they keep big bags of it in the back room behind the gym. Gym available for a fee. Rooms come with 1 double bed(Ok)+1 single (Ok)+sofa-bed(not so comfortable). Safe included, no extra charge. No fridge but you can rent one I think for $8 or $12 a day, not worth it, just get a bucket of ice and done. Rooms have AC, so keep it cold during the day, that will be enough. We bought patties one night for breakfast and stayed good until next morning.

Do not take the taxi in there, just take the local taxi outside on the main street, if you are sharing, make sure the taxi has the logo outside their car, you pay 120 jamaicans dollars (=US$1.20) from there to the roundabout. From the roundabout to the cliffs is a different and extra fee. I think is J$130.
Each room comes with a patio/deck. Laundry facility available to do it your self. The lobby has 2 old desk computers with free internet access, limited time usage to allow other guests to use them. If you want to take a tour or a ride to and from Montego Bay Airport you can always contact Kenny (876-384-1371), he's been the best one we ever had, and we will contact him next time we go. He is fun, helpful, the best tour guide….he made our stay/tour to be the best part of our trip. In one day we requested several places to go on our tour and he knew there were other places to visit within the route, he offered them for the same price, we did Peter Tosh's house/grave, Black river, YS Falls, Appleton State and Pelican Bar. We made it to every single place and he even made sure our destinations were open by the time we were arriving, i.e. our last location was the Pelican Bar, it was about to close, he called them and those guys waited for us since there is a boat involved to take from shore to a mile in the sea where this bar is located…it is a must go, make sure when you get back from the boat to spray your self fully with OFF for mosquitoes, they ate us alive in 2 seconds from shore to the taxi (just a couple steps in). The road is rough since it rains a lot and the government doesn't patch them all right away, be patient. The bonus was driving by the bamboo street, beautiful!.

Room Tip: Ask at front if they can give you an upgrade (sometimes if you say you are celebrating something, th...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iowa
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 5, 2014

Just got back from our third trip to Negril. First time not doing AI resort. I believe the Seven Mile Beach is one of the perfect places NOT to do AI. We have stayed at a Rui Club and at Couples Swept Away. Rooms is a perfect location. We booked through Negril Onestop. No issues there, but we did request 2nd floor Oceanfront with balcony. We did not get a balcony, which was a real bummer. I don't see why they don't put balconies on Bldg. 9?! Rooms and facility is very clean and safe. Staff very friendly except front desk, not very welcoming or helpful. The only negatives would be not having WIFI, no soap/shampoo in rooms and the loud music until 2ish. But all in all far better than the two previous mentioned resorts we have stayed in Negril
The hotel had excellent jerk chicken at lunch time on the beach for $5 with $2 Red Stripe. Man comes by around 11ish with spicy or mild jerk pork for $5 in a cooler, great with the $1.40 beer next door at Myrna's Convenience Store, which keeps the beer in freezers!
Alfred's on the beach was our favorite place to eat our evening meals. Good prices with great sunset view.
Another good place to visit is 3 Dives on the cliffs. Caught Breezy to take us up there for $12. Awesome jerk chic and red snapper. Very reasonable with Jamaican entertainment when the sun sets. Put it on your bucket list if you've already been to Rick's. Not a tourist trap like Rick's.
So much fun to go to the roadside and buy your meal from the Jerk stands set up. Never a bad one had yet!
Bourbon Beach down near the end of the beach has the best $3 rum punches! Great wait staff there and your chance to mingle a little more with the locals. Security staff there makes sure you are safe.
We packed a couple of soft sided coolers to keep Myrna's beer cool in as we walked the beach from one end to the other. You can definitely feel the difference in atmosphere when you get near the AI resorts. Much more relaxed the farther away you get from those areas.
Took two new excursions. Went to Booby Cay on glass bottom boat with Desmond's with Capt. Mike and First Mate Ralph. We were the only two people on the boat. Snorkeling for a while then went over to island and watched them cook the lobster over primitive grill. Awesome! We had the biggest lobster on the grill too! Red Stripe all we could drink too! $50
Rented a hobie cat with Shane, down by one of the Merrils for $60 for two hours. Well worth it.
We would stay at Rooms again, but will check a couple of other places if we can't get oceanfront with balcony.
Not for everyone if you are not comfortable with being approached, but it's their way of life and if you show respect they will respect you! Went to mass on Saturday nite on roadside easy walk across from Coco LaPalm.
Got the real feel of Jamaica this time and love it even more!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 3, 2014

Renovated hotel with beautiful up to date rooms and everyday conveniences. Coffee makers, hairdryer, fan/ac , tv/cable. Wow, i was impressed how clean our room was and how nice the shower/bathroom was. Get up early and save a chair with yr towel and then go enjoy breakfast while looking at the crystal blue water. Best part of staying here is the tiny wall that keeps the solicitors out so you can lay there and enjoy the sounds and views. Security is fantastic too that i felt safe enough to leave my beach bag on my chair while i take a quick dip in the water. Located right in the middle of seven mile beach.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

My husband and I stayed at Rooms Negril for 11 days in Feb. It was our 5th year. It just feels like home. Beginning with Trisha (security) at the front, Petrac taking care of grounds, Gem taking care of business or anything else that needs taking care of, or Ms Brown at the beach entrance, these people are great, and always make us feel like family. This is Jamaica, there are usually "situations", continental breakfast changes daily, lack of coffee, restaurant closes early, lack of hot water, shortage of towels....but at Rooms, they do what they can to accomodate. These 4 people mentioned above, go out of their way to take care of their guests. They are what keeps us coming back.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 24, 2014

I stayed here on 2/15-2/19. I was in Negril for a quick trip to meet up with my BF and her hubby staying @ Rondel Village. I arrived around 2pm, my room was not ready, the girls at the front desk were very pleasant and they held my luggage, case of water and things I had picked up at the Hi-Lo while I went to visit my friends. 2 hrs later I went back and my room was ready. Before I had arrived, I had emailed the manager and requested a top floor, being that I was traveling alone I felt safer and they honored my request along with a refrigerator in my room. I paid for Wi-Fi but service was so spotty I just got a refund after about 1hr.The room was very basic, nice updated bathroom, comfy bed, plenty of closet space and a safe. The ground were kept very clean. I did not eat there so I cannot comment on the restaurant. I was happy I brought my own beach towels because they were very hard to come by. Overall all, I would stay here again,great price, great location, it is in the middle of everything. Also if you are a lobster fan and are in Jamaica during lobster season, I highly recommend purchasing the frozen lobsters in the MBJ airport, they travel well and are very good ;)

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 23, 2014

Stayed here a little over a year ago with friends and this is one of the most recently renovated hotel in the area and in its category. Now if you know anything about Negril you will know that there are a few large corporate hotels like Riu, Sandals, Hedonism, etc... Towards the east end of the 7 mile beach which are all inclusive and for those people who just want to enjoy the beautiful beach but don't care to leave the hotel. Then you have all these smaller hotels in the heart of the the 7 mile beach which is what the island and the town is really all about... Some of these smaller hotels can be just down right scary in terms of cleanliness and security and some can be an absolute gem. This hotel is a gem. It could be a little cleaner because I work in a hotel and notice the details that he average traveler will not but it is pretty good.. The rooms are kept nicely and it seems to be recently renovated. Nice tiled bathrooms, big flat screen TV and plush and comfortable bedding... Again it probably will not be exactly what you would find in a 4-5 star hotel but for what I. Was expecting for the price I was pleasantly surprised.. 24hr security made us feel safe and they have they have their own chairs and umbrellas on the beach. Service available throughout... Staff was accommodating and the vibe wS welcoming.. Breakfast was not included but was not expensive and it was good.. Place is close to everything so one could say... Walk to Negril tree house for breakfast on that upper deck that stares out into that beautiful body of oh so blue water while you eat.... Ememememmmm... I will definitely stay at Rooms again.

Room Tip: Rooms are all nice but book ocean front rooms.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SuperClubs Rooms on the Beach Negril

Address: 7-Mile Beach | Norman Manley Boulevard, PO Box 25, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Negril
#29 On the Beach Hotel in Negril
#36 Romantic Hotel in Negril
Price Range (Based on Average Rates): $
Hotel Class:3 star — SuperClubs Rooms on the Beach Negril 3*
Number of rooms: 57
Official Description (provided by the hotel):
Intimately nestled within 2.5 Acres of lush flora, this 57-room hotel faces the Caribbean right on Negril's seven-mile beach, famed for its powdery white sand and spectacular sunsets. Rooms is a convenient base for the adventure-seeking, destination exploring traveler and within a quaint walking distance of an authentic Jamaican experience. The hotel features ocean front and spacious family rooms, swimming pool, on site restaurant and bar, gift shop, fitness center and Internet cafe. Rooms operates a continental plan and provides a daily continental breakfast. Fridges are available at an additional cost. ... more   less 
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Also Known As:
Superclubs Rooms On The Beach Negril Hotel Negril

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