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The Palms Resort: Traveler Reviews

3.5 of 5
Norman Manley Boulevard, Negril, Jamaica
Hotel amenities
The Palms Resort
Ranked #63 of 95 hotels in Negril
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208 reviews from our community

    Trip type
Traveler rating
    79
    48
    31
    27
    23
Date Rating
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Absolutely zero service. We felt like we were just in the way.”
2 of 5 stars Reviewed February 8, 2013

This place needs to close down. There was constant maintenance and construction right next to our room that made it impossible to sleep. Not to mention, this was our second room because the first one had a roof leak that drenched our bags...and hardly any apology for that. This place has potential, but it should really just close for a month or so to finish any renovations that are being done, plus a whole new staff might help as they clearly have no respect for their place of work or their boss.
Great location, horrible hotel. And I must ad that we are very low maintenance travelers and don't need much, but this place makes you feel like you're just a burden.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Great Price, Great Place”
4 of 5 stars Reviewed February 3, 2013

All travelers have their own experiences and own frame of reference. I'm a pretty chill traveler. And this is a chill hotel - not a ton of bells and whistles, but great for our seven day stay right on the beach. Clean, awesome location, great price and friendly staff. In fact, I can't remember one negative here (other than the coffee was sometimes slow to arrive, big whoop though. I was on vacation.) I would totally stay here again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Stefanitely about The Palms Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Really good deal for the price”
4 of 5 stars Reviewed January 27, 2013

I read a lot of reviews before coming and I was a little nervous to say the least.
We had booked a standard room and were upgraded to a renovated room without asking. I was afraid about the construction going on, but we were never awoken by renovation noise. The rooms were spotless clean and I liked the feeling of being so close to nature due to the fact that there is no window. It is a blessing or a curse depending of the people staying at the hotel: We stayed there 5 nights. We had it all. The group speaking the same language and shouting from one balcony to another. We had the angry couple screaming at each other and airing their dirty laundry Jerry Springer style, and we had the nymphomaniac who was at it several time a day for everybody to hear... Earplugs are a MUST!
The staff was really helpful, always gave us what we asked for, and were really helpful. I read the previous review about people being robbed. Let me tell you that it is not necessarily the staff but people who can easily go from balcony to balcony. We always had our stuff locked in our suitcase.
The beach is great, the view for breakfast is breathtaking overlooking turquoise blue waters, the food is nice but a little pricey.
The hotel lacks privacy that's for sure, but it is an exceptional deal for the money you spend. The wifi really works greatly and is complementary...
There is a gated parking which is complementary. A car is necessary the 7 mile beach is well that long and there is not much entertainment in between hotels like in Cancun...

Room Tip: Far from the road upstairs
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 helpful votes 5 helpful votes
“WE WERE ROBBED!!!!!”
1 of 5 stars Reviewed January 14, 2013

My boyfriend and I stayed in this hotel for 5 days, although our stay was scheduled for 2 full weeks. I frequent Jamaica because my future husband is from there and I bring school supplies and money to a local school and spend quite a bit of time with the kids. This times was my fifth time back to Negril. We left one evening to meet up with our friends for a night on the town to go to the local night club. We had an amazing time out but when we returned to our room a few hrs later I was horrified! My tablet and all electronics were stolen!!! I had videos and pictures of my kids from the school on my tablet...I cried for about 4 hrs straight and couldnt talk. My boyfriend had some of his stuff stolen as well. No signs of forced entry?!?!?!? hmmm what does that tell you? We LEFT ASAP! I have never felt so violated. It has nothing to do with the things...it was principal. Its crazy how the police told us that we were not the first ones to be victimized. 2nd time in a week. They dont tell you these things openly. The memories of those childrens faces when I delivered back packs and uniforms I will never get back or be able to share with my friends and family who helped me raise money and supplies. Thank you PALMS I hope you got what you were looking for but I hope you understand that you just tried to break the spirits of a person who was trying to help build your community and maybe help support your childrens education. You will never have my business again or my trust.

Room Tip: Do not stay here and take a chance on being taken advantage of!
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Easytobook.com

Ask Georgi D about The Palms Resort
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Palms Resort

Also Known As:
The Palms Hotel Negril
Palms Hotel Negril
The Palms Hotel
Address: Norman Manley Boulevard, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Business Center Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
#20 Romantic Hotels in Negril
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Palms Resort is a boutique hotel where relaxation, fine dining, art, quality entertainment and wellness come together to create the ultimate experience in rejuvenation. The Palms is a blend of indoor and outdoor aesthetics, highlighted by rich Jamaican woods, thoughtfully spaced Royal Palm trees, delicate lighting and tasteful artwork. This amazing hotel is conceived by internationally renowned artist, John Nelson. Drawing on his years of creative skills and experience, The Palms epitomizes artistic invention and soulful retreat. ... more   less 
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The Palms Resort
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