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“A holiday in prison” 1 of 5 stars
Review of Mariposa Hideaway

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Mariposa Hideaway
Norman Manley Blvd., Negril, Jamaica   |  
Hotel amenities
Ranked #74 of 91 hotels in Negril
calgery
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
“A holiday in prison”
1 of 5 stars Reviewed April 11, 2012

I would advice anyone who visit Negril not to stay at the Mariposa Hideaway.You will have no beach to lay in the sand.The owner and the young lady at the front desk is rude to the guest.The food at the resaurant is terrible the price high.I stayed there for 10 days i saw only 3 people having dinner.We tried to leave but because we had to pay for the full trip up front and there are no refund we had to stay.The house keepers were very friendly but afraid they would be fired by the owner for no reason if they spoke to us.Take my advice do not stay at the Mariposa.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 people have reviewed this hotel

Traveler rating
    7
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    7
    3
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sylva, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 4, 2012

My husband and I had dinner there while we were on our annual vacation last year(2011). The food is overpriced. It took a long time to get our meal. We had local snapper which costs us over $20 US. The server was very unpleasant and acts as if she didn't want to be there.

Room Tip: Try not to eat at the restaurant. There are cheaper restaurants around with nice Jamaican foods.
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  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 12, 2012

Do yourself a favor and book somewhere else.
I had a 10 day booking that we had to pay full price for up front, after 4 days of arguing with the mangement... i cut my losses and flew home without any compensation.
the amenties and photos advertised on the site were not accurate.
wi fi access was limited to approx 15 feet surrounding the front office.
continental breakfast consisted of a bowl of ceral.
most importantly the staff and owners were extremly rude and unaccomodating.
I understand that issues will arise at any hotel, but it's how the company addresses the concerns that makes the difference. this experience has really turned me off one of the most beautiful beaches in the world.
with tourism as important as it is to the island, it's shocking that these folks don't appear to be concerned with repeat business.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 7, 2012

Stayed at the Mariposa hide-away February 23rd to march 5th. We were not allowed visitors on the property, since we have family in Jamaica this was a "showstopper", they refused to refund our money and have us leave the hotel since we were not informed of this policy at booking. The photos on the site are misleading there is a very big cement wall where the beach should be, you are forced to use the beach at another property. The hotel padlocks the front gate at night, which is a safety and a fire hazard since the entire property is fenced. Continental breakfast is a bowl of cereal. There is NO WI-FI unless you are at the front office which is a long way from the rooms. There is not a location to sit and use Wi-Fi near the front, in the evenings you are standing next to main road surfing the internet. Cleaning staff and security are very friendly, the staff at the front desk and management are very rude.

Room Tip: No rooms are on the beach
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
209 reviews 209 reviews
32 hotel reviews
Reviews in 53 cities Reviews in 53 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed February 29, 2012

We enjoyed our stay so much that we cancelled the other hotel (after one night) and returned to the Mariposa. It is the only hotel with a wall (just painted while we were there) separating the water from the property (which is only 2 feet). This keeps the vendors off the property and allows you to retreat to solitude. The restaurant is no great shakes but the service is polite, friendly and professional. My wife felt safe, appreciated and welcomed as a guest there. Many of the other hotel visitors were repeat customers and raved about the property. It is located pretty much in the middle of the beach and the toughest decision you have to make when going for a walk is to the right or the left. It is not all-inclusive and it has a bit of a "regular" feel to it. It is clean, well priced and worth a visit. We stayed there for 6 out of our 7 nights in Negril. We wish it was seven. We will go back for sure. My daughter is visiting this summer and she will be staying there--very safe indeed. Enjoy.

Room Tip: ask for a room with an ocean view.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Springs, Florida
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 23, 2012

I made reservations for my friends and I to stay at Mariposa for a week. Within a few minutes I received a confirmation e mail stating that everything was confirmed and was set to go for my trip. I called the hotel directly a few times after that just to ask just general questions about the hotel and what was to be expected. Nothing was ever mentioned to me about possible rate changes and cancellation. I kept on checking my credit card though to see if they had charged my account, but after noticing that they didn't after a full week I went back on the website to double check to see if they still had my apartment available to others. Keep in my mind when I called and spoke to Roxanne at the front desk, she assured me that there was only 1 apartment and I booked it so I had nothing to worry about. I noticed not only was the apartment still available on the website but the rates went from $120 per night to $260 per night. I frantically called back to verify that I would be honored the rates that I booked my room for and once again Roxanne assured me I would be charged the initial amount of $120. Feeling secured about this I then referred a few people to stay at the hotel . That was a big regret on my part, because less than 2 hours later I received an email from Vivien saying my room was cancelled because they didn't have the correct rates up when I booked it and if I want to stay there then I have to re book it. I've traveled numerous times and never have I been dealt so much incompetence and misinformation.I felt as if I was slapped in the face. DO NOT BOOK YOUR ROOM HERE...unless you want to get to Negril and have no where to sleep.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed February 22, 2012

I booked this hotel for Aug. 1-7 for my birthday. I wanted to stay some where right on the beach but affordable. I booked the room in Jan. for three people at $60 a night. I got a confirmation email and sent a follow up email a week later just to be sure. 'Viviene' sent me an email stating that my reservation was processed and good.

I was just about to buy my plane ticket today but wanted to wait til after work. Glad I waited. I got an email from 'Viviene' stating that they wanted $40 extra for a third person. I asked was it per night or over all $40 extra. To my surprise the response was - the rates on our website weren't updates. You need to re-book if you want to stay here. Sorry.'

WHAT ???

I'm writing this so other Americans are aware that this hotel is terrible at reservations just imagine how bad staying their must be!! Mariposa is on my 'will not stay here ever in life' list.

I'm just going to spend my heard earn money in Florida at Disney World with my kids. Thanks Vivienne for being horrible at customer service you saved me money!!

  • Stayed January 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mariposa Hideaway

Address: Norman Manley Blvd., Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
#40 On the Beach Hotel in Negril
#74 Business Hotel in Negril
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Mariposa Hideaway Negril

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