We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional Jamaican Vacation!!!!” 5 of 5 stars
Review of Moon Palace Jamaica Grande

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
You added Moon Palace Jamaica Grande to your Saves list
Moon Palace Jamaica Grande
4.5 of 5 Resort (All-Inclusive)   |   Main Street | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel website
Hotel deals
Hotel amenities
Special Offer
$1500 Resort Credit
Ranked #16 of 40 Hotels in Ocho Rios
Redford, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Jamaican Vacation!!!!”
5 of 5 stars Reviewed 2 days ago NEW

This was the best vacation they we have had in a very long time. It started with our vacation Planner James Gauntlett, he made sure we had everything we needed. He schedule our Spa Treatment and Tours before we arrived to the resort. Then there was Kevan at Registration and Jeneal Henry, in Guest Services outstanding service.

We have stayed at Moon Palace in Cancun and we have never received this type of service from the staff. Hats off to Serena, Troy, Kayann, and Marcus in the Buckneer Restaurant they were there everyday and they made sure we had our favorite drink and the food to eat. The Manager whose name I didn't get and the food at the Italian restaurant was very good. Hats off to the wait staff as well.

We ate at Momo Restaurant twice, the first day we were at a table and the food was great. On our last night at the resort we witness the best show ever at all four tables. The Chefs at each table were outstanding this restaurant is nothing like what we experience in Cancun. These Chefs keeps your attention, their interaction with the guest is the best I ever experienced. I like to mention a few staff who made our stay exceptional, Richard Harriott, Manager, Stacey Ann, Fitzgerald. Romaine and Karen.

What is a vacation without great Spa treatments, it started with our back massage, Sanya and Avis did a great job. So we couldn't wait for our Holistic and Deep Tissue Massage, Millicent, Claris and Avis put us right out. The massage was the best I ever had in a long time. We cannot forget the Butlers that walked us through the water experience, hats off to Keshena, Nickeisha, Novelette, and Kimali. Thank you for your outstanding service during our stay. Our Mani/Pedi was done by Marsha and Mellissa, I can't wait for my next visit and my mani/pedi.

I am very happy to say Nicholas the bartender and Tamara waitress at the lobby bar made and served the best Mojito I ever had, and Ivorene in the Martini bar had the best Lemon Martini and great music. The two of them made sure our beverages were great during our stay, thank you for a great time.

Our room had to be changed once due to a problem with the air conditioner, but once we informed the front desk about the problem Anevia and Thracian made sure we were moved.

We had such an exceptional vacation and just think the resort is still under construction. We can't wait until we return to Moon Palace Jamaica Grande.

The music man Dennis Malcolm, with the classic soul should be hired full time seven days a week!

The only change we would recommend is to put "irons" in the rooms.

Room Tip: Always request a ocean view room.
See more room tips
  • Stayed September 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

79 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at Moon Palace in Ochi for two days during a week long trip doing site inspections for about fourteen properties in total. This one was among the best I saw.
First off, it's not finished. They were working quite hard to complete it while we are there, that being said this will be one of the nicest hotels in Jamaica once they are finished.
We stayed in the high rise on floor 12 and the view was breathtaking. Huge full view of the ocean. The room category was Ocean View Room. It was large enough to not feel confined and the floor to ceiling windows definitely help with that. The balcony has a table and chairs but is so small you might get vertigo while looking off into the distance, or looking down. The bedding was really nice and they have oversized nightstands with a Bluetooth/Ipod docking alarm clock. They have a large flat screen across from the beds. There was a nice table and chairs over by the slider as well as a huge dresser under the TV concealing the mini bar and liquor dispensers. They had free snacks and drinks available... No Ting unfortunately.
The dining I got to try was fabulous. We ate almost everywhere in the hotel and didn't run into a bad meal anywhere. The only thing that needed some help was the sushi menu at their teppanyaki spot. They have 24 hour room service that will bring you food when ever. I ordered jerk chicken at 2am and the guy brought it into the room with the plates balanced on his head. You can also hang a sign on your door with your breakfast order the night before if you want them to bring it up in the morning at a specific time. Their ham and cheese croissant was great, omelets were good too.
The beach they have is nice, it is protected by a huge spit of rocks that jetty out into the water. The sand is powdery and white and the beach stays very calm. They have a sea of chaise lounges and plenty of shade. There are a ton of beach activities available, paddle boards, aqua cycles, catamarans, sea kayaks, you just check them out on the beach using the code on your arm band. They also have a flowrider wave simulator right next tot he beach where you can surf or boogie board. Careful ladies, this will pull your two piece bathing suit off with little to no effort. A one piece is recommended.
The pools they have are really nice with infinity ledges and waterfalls pouring into them. There are swimup bars in each pool. The pool deck also has some nice hot tubs. They close the pools and hot tubs at night unfortunately. One guard told us they were treating them with chemicals and to stay out, the other guard said there is no life guard on duty, never got a straight answer really but we did go swimming on the second night and no one came and kicked us out of the pool. They have a water slide at the far pool close to the kids waterpark and kids club.
The have a ton of amenities for you. All the watersports gear and the flowrider. They have an arcade for teens and a kids club for younger audiences. The two kids zones were well equipped with tons of activities and full sized arcade machines. They have complimentary room service, liquor dispenser, all the restaurants came at no extra cost. They had CHI beauty products in the bathroom. There were robes and slippers in the closet. Parking and Valet Parking is available at no additional cost but I don't recommend driving unless you're familiar with driving on the left and lots passing on the right.
The service and hospitality for Moon Palace is above and beyond, everyone who works there was genuinely excited to be there and they were excited we were there too. Don't hesitate to ask for anything they will take care of you. The security is really friendly as well, they do a great job keeping the property safe.
If you venture out in the very close city, try to cover your armband because the locals look for that and try to take advantage. Avoid the craft market outside and to the left you will get harassed by vendors until you run back to the hotel... it's fairly safe, just annoying. Plus anything you find outside the resorts you can find in the resorts even the arts and crafts they're peddling on the street are the exact same as what you find in the gift shop and for not much less.
Loved moon palace, I'll probably go back soon.

  • Stayed September 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My past two stays at Moon Palace Cancun were great experience. So as soon as we heard about the new Moon Palace Jamaica Grande, we couldn't wait to try it out. Honestly, we were a little disappointed. We should have waited a year or two before we go. The resort was still under construction! Air condition in the hotel room was not sufficient. We had a few inconveniences with amenities in the room. Fortunately, housekeeping service was excellent. They tried every way to make us comfortable, such as,bringing in a portable AC unit. The hair dryer and lighting did not function properly, Housekeeping personnel came quickly to fix the problem. All the staff from front desk to restaurants were exceptionally polite and helpful.
Mosquitos/ bugs problem were so bad that it almost ruined our holidays. We were told it could be due to constructions in the complex.
To conclude:
Hotel room - not as spacious and well equipped as Cancun Moon Palace where there was is a jaccuzzi in the room.
Food and restaurants - Both La Gondola and Momo offer excellent food and service.
Gym - Best
Pools - clean
Beach - clean
View - very good

We will go again but not in the near future. We will wait till the resort is complete and ready.

Room Tip: Not the top floor because it is hot, even with AC
See more room tips
  • Stayed September 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Couples trip for my husband's birthday and friends anniversary. The resort was still under ALOT of construction....in fact as the week went on restaurants opened and clubs opened every day and night. Overall the food was good to very good, with the exception of room service. Do not order the ranchero's eggs...basically eggs with a hot sauce ketchup...gross. The rooms were nice with small balconies and no bathtubs....but I never use the bathtub anyway. The resort itself is beautiful with a great pool area. The beach is nice as well. The service at the resort was exceptional.....but ALOT of staff just standing around waiting. The resort was really empty, so nice to be able to walk into any restaurant and get immediate service etc. Once this resort is completed and is at capacity it will be really nice but a totally different feel than our trip. We are definitely returning here with our child. The excursions to the falls, Not Dunne, was really nice. I do love the resort credit system. Yes you pay 16% taxes, but that is nothing considering the tours are then also included in your stay. LOVE THIS RESORT AND CANNOT WAIT TO GO BACK!

Stayed September 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything about the moon palace Jamaica was fabulous! Great place to relax and enjoy the amazing Jamaican culture. The beaches and pools are beautiful! The loud bar was awesome! Especially the staff was spectacular! Shout out to Jerome Lawrence, chadae Williams, Ralston Campbell, sherricka brown and kishanne stone. You guys made our stay so much fun! Thank you! We will definitely be back!!

Stayed October 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrived a week ago and it has been an amazing experience. Very friendly , lovely, Jamaicans. Handsome Bartenders Jermaine , Jerome and beautiful Sherricka brown and Kishanne at the loud bar! The bomb place!!! Gotta try it. Jamaica is where you wannabe.

Stayed October 2015, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love your country, I love your people. Thank you so much to all of the staff at Moon Palace Jamaica Grande. Your amazing! The Hotel isn't totally finished is still in the opening stages, but the staff made it seem like they have been there and waiting for us. Smiles and genuine desire to make us have a wonderful visit. Tenesha (Brown) you have a place in my heart. Serving us and never a want she wouldn't try to make happen. Jerry and Simone were fantastic activities directors. Such fun! T Y

  • Stayed September 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review, 5 days ago
Dear Melanie N,

On behalf of the Management and Staff of Moon Palace Jamaica Grande, we would like to thank you for choosing our resort for your vacation destination. We would also like to thank you for taking the time to write such a positive feedback. It is our pleasure to have hosted you to an AMAZING vacation on this our beautiful island where the culture and spirit of the Jamaican people warmed your heart. We are delighted to know that as a result of our delivery, you departed our resort more than a satisfied customer. We will ensure that the team members mentioned are commended for the excellent services rendered.

We anxiously await your return for a more memorable vacation.

Warm Regard,
Stacey Duncan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
1.3 mi away
Jamaica Inn
Jamaica Inn
#1 of 40 in Ocho Rios
5.0 of 5 stars 931 reviews
47.6 mi away
Hilton Rose Hall Resort & Spa
4.6 mi away
The Jewel Dunn's River Beach Resort & Spa
Show Prices
Show Prices
Show Prices
4.7 mi away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#13 of 40 in Ocho Rios
4.0 of 5 stars 6,738 reviews
0.8 mi away
Sandals Ochi Beach Resort
44.6 mi away
Iberostar Grand Rose Hall
Show Prices
Show Prices
Show Prices

Been to Moon Palace Jamaica Grande? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moon Palace Jamaica Grande

Address: Main Street | P.O. Box 100, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
#12 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Jamaica Grande 4.5*
Number of rooms: 705
Official Description (provided by the hotel):
Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, BookIt.com, Regatta Hotels, TripOnline SA, Orbitz, Otel, Odigeo, Priceline and Agoda so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing