This was the best vacation they we have had in a very long time. It started with our vacation Planner James Gauntlett, he made sure we had everything we needed. He schedule our Spa Treatment and Tours before we arrived to the resort. Then there was Kevan at Registration and Jeneal Henry, in Guest Services outstanding service.
We have stayed at Moon Palace in Cancun and we have never received this type of service from the staff. Hats off to Serena, Troy, Kayann, and Marcus in the Buckneer Restaurant they were there everyday and they made sure we had our favorite drink and the food to eat. The Manager whose name I didn't get and the food at the Italian restaurant was very good. Hats off to the wait staff as well.
We ate at Momo Restaurant twice, the first day we were at a table and the food was great. On our last night at the resort we witness the best show ever at all four tables. The Chefs at each table were outstanding this restaurant is nothing like what we experience in Cancun. These Chefs keeps your attention, their interaction with the guest is the best I ever experienced. I like to mention a few staff who made our stay exceptional, Richard Harriott, Manager, Stacey Ann, Fitzgerald. Romaine and Karen.
What is a vacation without great Spa treatments, it started with our back massage, Sanya and Avis did a great job. So we couldn't wait for our Holistic and Deep Tissue Massage, Millicent, Claris and Avis put us right out. The massage was the best I ever had in a long time. We cannot forget the Butlers that walked us through the water experience, hats off to Keshena, Nickeisha, Novelette, and Kimali. Thank you for your outstanding service during our stay. Our Mani/Pedi was done by Marsha and Mellissa, I can't wait for my next visit and my mani/pedi.
I am very happy to say Nicholas the bartender and Tamara waitress at the lobby bar made and served the best Mojito I ever had, and Ivorene in the Martini bar had the best Lemon Martini and great music. The two of them made sure our beverages were great during our stay, thank you for a great time.
Our room had to be changed once due to a problem with the air conditioner, but once we informed the front desk about the problem Anevia and Thracian made sure we were moved.
We had such an exceptional vacation and just think the resort is still under construction. We can't wait until we return to Moon Palace Jamaica Grande.
The music man Dennis Malcolm, with the classic soul should be hired full time seven days a week!
The only change we would recommend is to put "irons" in the rooms.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios