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“1 star rooms - 3.5 star resort” 3 of 5 stars
Review of Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
4.5 of 5 Resort (All-Inclusive)   |   Main Street | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel amenities
Ranked #17 of 40 Hotels in Ocho Rios
Paris, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“1 star rooms - 3.5 star resort”
3 of 5 stars Reviewed December 11, 2013

It's cheap, so dont complain when you dont get a 5 star resort.
Pools, restaurants, etc were great!
Rooms are horrible! Even the cabanas. Changed rooms 3 times during our stay!
Lifeguard Linton Rules!

Room Tip: We stayed in 3 different rooms, including the 1st floor walk out cabanas. Didnt feel they were wort...
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 12, 2013
Thank you for taking time out to review your stay with us on Tripadvisor. We appreciate your feedback on the guest rooms and wish to share with you that we are doing a major refurbishing exercise to improve the quality of all our rooms and enhance the comfort of our guests.
We are glad you enjoyed our pools and restaurants and we hope to welcome you back some time soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,772 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,324)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Florence, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2013

I wish we could have stayed another week! This hotel is amazing! The staff is friendly and knowlegable. It was a very safe resort. The food was great also! We only made it to one restaurant reservation because we were just having so much fun it was easier to eat at the buffet when ever you felt like it. We were upgraded to an ocean view room at check in which was amazing! The beds were very comfortable. I would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 12, 2013
Thank you for your very positive review. We are elated that you enjoyed our facilities and the service of our warm friendly staff.
We can’t wait to welcome you back for more delicious food and fun in the sun at Jamaica Grande Resort.
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Chelmsford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 10, 2013

Was brilliant, the trips on offer were amazing, especially the dolphin swim, and dunns waterfall? i think its called. so worth it. food was good, pool and bar service excellent and breakfast was the best part of the day! would not recommend leaving the hotel though, other than on planned excursions, felt really unsafe and didn't like it AT ALL. were told to take nothing but ourselves out as things would be stolen, men were chasing us down the street shouting at us, definitely made the walk out a lot shorter than intended!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 12, 2013
Thank you for the positive review about your hotel stay. We are happy that you enjoyed the food and the service of our warm friendly staff. We are sorry to hear that your experience off property was less than desirable, which is unusual, but hope that you will return to Jamaica Grande so that we can share the true Jamaican spirit of kindness and joy.
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Deltona, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 9, 2013

I recently stayed at Sunset Jamaica Grande Nov 27-Dec 1, 2013. I have to admit it was not my first choice due to the many negative reviews. However, the deal I received on Expedia made me give it a try. I am so glad I did. First, if you are person that sweat the small stuff you may miss out on a great time. Check In: We arrived at 3:30 pm there was no waiting. Our room was 559 in the North Tower. It was renovated and cozy. Guest services assist us in reservations at the various restaurants onsite. The specialty restaurants were nice but the Italian one was the best. The live band on Thursday night was the best ever. Yes, they allow locals to have day passes. So what, if they can pay they can play and they made it lively. Who vacations in a country and does not want to be associated with their citizens. STAY HOME.
SJG has one thing over the other resorts and that is the quality of their employees. Our housekeeper Audrey was excellent she even accommodated us by adjusting her schedule when my boyfriend had to see his favorite soccer match. Rachelle the bartender in the main lobby kept us entertained with her quick wit and down home hospitality. I hope SJG realize what they have in these two. The staff made us feel like we were visiting with friends. I will definitely return this Summer.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 10, 2013
What a pleasure to read your review. Thank you so much for vacationing with us and we are elated that you enjoyed your stay so much.
We can’t wait to welcome you back home to be pampered by our warm pleasant staff.
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Delaware City, Delaware
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 9, 2013

My daughter and I stayed at this resort from 11/9/13 to 11/4/13. Upon arrival we were greeted and given a refreshing drink. Check in was a little slow. I requested a room in the south wing, and was told there was none currently available, but the following day accommodations could be made. I declined. The room in the north wing was clean and I have nothing to complain about. Our housekeeper was fantastic and friendly. She kept our room clean and the towel art was beautiful.
We had a wonderful time and a lot of fun. We didn't see any entertainment shows, but I heard they were amazing. I want to give a shout out to D.J. Shell! He kept the music and party going on poolside, and in the disco. Wow, we partied, and partied. The drinks were flowing although there was no top shelf liquor.
We were taken for a ride on the catamaran. The view was spectacular on a lovely morning.
The selection on the buffet was average. There was always something you could find to eat. We overslept one morning and missed breakfast. A staff member fixed us a plate. We made reservations at three specialty restaurants, and enjoyed every meal.
We did the tour of Dunn's River Falls early Tuesday morning. It wasn't crowded and we weren't rushed to climb the falls. Our guide was terrific.
Overall, the staff was friendly and all wore a smile. This is a three star resort, so don't expect five star!
I would stay at this resort again. It is the best bang for your money for a quick getaway.

Room Tip: The rooms in the south wing have been upgraded.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 10, 2013
Thank you for your very positive review. We apologize for not meeting your initial rooming request but we are happy that you enjoyed your stay at the resort despite this.
It’s good to know that our warm and courteous staff made your stay memorable. Thanks for spreading the word that this resort is the best bang for your money for a quick getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 9, 2013

we stayed at this resort for the first time from nov 28 th to dec 5th and i only have one complaint thats not long enough !! from the moment we drove from the airport to we hit our resort it was something to remember ,,the shops and history along the way is amazing ,then you hit the resort beautiful just breath taking views in the main lobby we were very shocked, after reading some of the reviews on this resort we were un-sure but im so glad we decided on sunset grande for sure ,,when we made it to out room it was clean cool with a view of part ocean and part town / markets ,,just the perfect spot i think ,my family of 3 had no compliants about the room our made was awesome she was so on top of things we had lost a very tiny nose ring one night ,,we had let her know ,bam she found it,,, just great ,,peaople and staff the buffet was good breakfast was really good aswell the omeltte station is awesome and the french toast and bacon mmm to die for ..location was perfect right down town close to shops different vendors ,markets food etc we met alot of friendly staff and travellers all in all i think my family had a great time and YES we will be returning ,,thx to our maid and all the great staff who make this resort worth coming back to .great place for kids young and old

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 10, 2013
Thank you very much for your positive review. We are elated that our wonderful staff made your stay memorable and that you are already planning your next vacation.
We look forward to welcoming you back for another enjoyable stay. Thank you for recommending us to prospective visitors of all ages.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 9, 2013

This resort was amazing it was clean and bright and everyone made you feel welcome. the staff was wonderful. We went for our annivasary and will go back i didnt want to leave. i asked for a high floor casue i got a ocean view room and from our balcony you ould see both the ocean and the town . The area was great there were lots of little shops and resterants just out side the gate. The FOOD on the resort was very good a very good variety of diffrent food to cater to everyone. the beach was very nice and clean also the pool was good and the swim up bar was amazing who wouldnt want a to have a drink in the pool .................i will be back for sure

Room Tip: higher floors are better cause of the view try to get the renovated suites there more up to date
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Moon Palace Jamaica Grande, responded to this review, December 10, 2013
Thank you for taking time out to review your stay. We are very happy that you enjoyed your vacation at the resort. We look forward to welcoming you back for more delicious food, fun and relaxation .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Moon Palace Jamaica Grande

Address: Main Street | P.O. Box 100, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
#11 Spa Hotel in Ocho Rios
#12 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Jamaica Grande 4.5*
Number of rooms: 705
Official Description (provided by the hotel):
Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more   less 
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios

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