Initially I had to wait a while to get my room because the room wasn't ready. Make sure you bring your print/email of your confirmation because you will have another delay in checkin. WiFi is not free and when you purchase access its only in the lobby area not in the rooms. Food was alright but the Jamaican breakfast, soups and bar service was excellent. Prepare for long waits for the elevators which had occasional problems during high traffic times. As a Jamaican who was returning home to visit, i was a little more critical in my expectations, but besides a couple of hiccups during check-in, our stay was an overall success. I have to commend Jineal at the front desk who went above and beyond to secure a room for our family since the original room was not up to par (had a musty odor) and was able to shuffle rooms around and move us to the South Tower which was 100% better with a great view. I think after all that I would go back knowing what I know now. It was a good deal and fun for the kids.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios