First off, I should never have used Book it.com to plan this vacation. Their error cost me a lot of stress and money. Showed up to the airport at 4 a.m. on the day of departure, only to find out that " someone"( I'm guessing the booking agent) inadvertantly cancelled our plane tickets within 2 hours of my booking the vacation package. Of course they showed up on my " bookit" itinerary, so I had no idea. Needless to say, while " Bookit" was busy avoiding blame, Airtran was busy finding us another flight. The next available was 2 hours away and the next day so we stayed in that city and flew out the next day. Next problem, wasn't able to print a flight itinerary so JTL transportation from airport to Sunset Jamaica Grande gave me a hard time about my return transportation. Not to mention had to make up a flight number for customs!! Got to the hotel and because we came a day late ( I had the Bookit rep notify in advance) we couldn't get a room in the south tower as I had requested. We also missed an excursion we booked but luckily got a refund. I then bought internet access for a week to print my flight itinerary as the JTL rep at the hotel insisted I needed ( would not take my word), and found out the hotel didn't have a business center as they advertise. I had to send my itinerary to their email to be printed. I wasted half a day on this crap and was near tears. The rooms in the north tower were not bad but the entertainment in the north hall next to the hotel is usually a loud band and lasts until 11 p.m. pools close at 6 p.m. which is annoying, and sunset was around 6:40. Most of the pop machines ran out of ice, and most mealtimes you had to scrounge for a cup. The ginger lily is the best restaurant and you can call the night or 2 before you arrive and make reservations for your first night. Tipping is huge in this country and everyone who assists you will want one. There are guards at the fences on each end of the resort to keep the locals from bothering the resort guests with jet ski, merchandise, or illegal substance peddling. The gift shop prices for souvenirs are surprisingly lower than the tajmahal's prices except on t shirts. The Tajmahal shops will deal, the gift shop won't. Overall, it was a good experience. I had read every review on trip advisor before we went, and had good insight about the trip. Would definitely recommend the Blue Hole tour and the Chukka catamaran dunn river tour. Both excursions were lead by competant and humorous people.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
- Reservation Options:
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios