We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place.” 4 of 5 stars
Review of Moon Palace Jamaica Grande

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Moon Palace Jamaica Grande to your Saves list
Moon Palace Jamaica Grande
4.5 of 5 Resort (All-Inclusive)   |   Main Street | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel amenities
Ranked #16 of 40 Hotels in Ocho Rios
New Haven, Connecticut
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice place.”
4 of 5 stars Reviewed July 27, 2013

If you are looking for high luxury, this is not the place, but it is a very nice place. However, we never intended to stay in room or on site all day. We do excursions - at least one a day.
If you want loud, party atmosphere stay in the North Tower. For the quieter stay, stay in South Tower or Cabanas. We had requested the South Tower when booking and during online check-in. When we got there, only North Tower rooms were available. It took 2 days but they finally got us moved to the cabanas. Check in is long and the same forms I completed online, I still had to do in person. Only encountered 1 rude person (staff and excursions) on entire trip and that was during check-in.
Food was good but not great. They are cooking for all guest so food can be blander. Drinks were good - enough alcohol but not too much. Many from other hotels complained of weak drinks. Recommend the Caribbean restaurant for dinner. They request men to wear long pants for non-buffet restaurants. Many do not follow and are seated.
Non-water sports are included. Take the Hobie cat ride. Waterslide is fun even for an adult. Snorkeling is hit or miss. Beach is shallower so do not be afraid. Excursions are available for booking at hotel. Recommend seeing Phillicia at the Apple Vacations desk. Shops\market are right outside of hotel. We never made it to them, but if you like the market\haggle experience, it is right outside of the gates.
For those that cannot do without there electronics, WiFi is a pay service and is only available in the lobby. Just buy the $30 for the week package.
Tips are included in price so you can don't need anything on site. However, we tipped because honestly the staff bust their butts for you. Staff are conditioned not to take it and many did not.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,740 reviews from our community

Traveler rating
    1,056
    1,692
    1,005
    567
    420
See reviews for
1,609
1,482
75
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 26, 2013

July 2013, just got back and had to make sure I spun my review from the perspective of service. Yes, the hotel, beach and food are all wonderful. Nuff said -- the staff is what makes this place super! From the front desk staff, bartender, risk management, bell hop, pool manager and chef -- these are the ones who make SUPERIOR SERVICE ring true! SUPERIOR service in entertainment as well - could not post without a big up to DJ Shell who saved the night! The local clubs are nice, but why leave when you have the best dj right on property. He took the house back with old school 80/90's reggae and brought us around again. He was generous with guest shout outs and special requests -- forget about M---ville; my drinks were inclusive and my time with DJ Shell exclusive! Made my last yad night perfect. Back to reality in the good ole USA. See you soon bless up!

Room Tip: Cabana's are it!
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 26, 2013

I have stayed at this hotel twice, my first stay was excellent despite there was a discrepancy with the room upon check in, neverthless i had a wonderful time. My second stay was disappointing, the food on the buffet was not good, however the entertainment was great and i dined at the italian restaurant , which made my trip, sadly I cannot remember the name of my server but he was extremly professional and the food was amazing

Room Tip: ocean view
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Saint Andrew, Jamaica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 24, 2013

I checked in at 5pm however the room was still not ready when we went by the room at 5:30pm. The housekeepers were still inside. Please not I checked in two days before online and called ahead stating what time I would reach. When they saw us they politely said they are finished now but the room was still not properly kept and it had a wet mouldy smell. On inspecting the room, the new shower curtains had fungus things like on them as if not washed properly and the soap residue built up had green like colours all over the curtain. we were assigned north point rm 850. I stripped the room and notified the housekeeper for them to be changed. they were changed and the room was cleaned more properly the remaining days and the mouldy smell went. Remember to keep your balcony door closed while ac is on The room was like 2out of 5. I was feeling a bit sick and couldn't spend much time outside but the room wasn't accommodating either. The outside was clean and had many fun activities to enjoy and keep you occupied and rocking. the buffet food was superb too and a lot although some items finished quickly. we dined at La Diva restaurant and the service was exceptional, the waiters were on top of things! food was good also. we also went South beach Caribbean grill and it seems to be popular because it was full which caused the service to be diminished because of a lack of waiters. it was slow and we decided to skip dessert because it was taking forever to reach. all in all its a wonderful place and would recommend. P.S Watersports activities are full and you have to sign up and wait for like twenty minutes

Room Tip: Rooms by south pointe are better.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Heights, Ohio, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 24, 2013

I took a group of 28 woman in May and I must say we was treated royally. I enjoyed the room, food, and entertainment. The beach was nice and Steve on the beach took us on excursion at a very reasonable price.( boot ride we got to drive boat, jet ski, swam with the dolphin and dunn river falls) very cheap.. I was nervous after reading reviews but glad I went. Drinks were great you have to ask them put more liquior in and they have top shelf . Will recommend this hotel. Plan on visiting again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 24, 2013

I wanted to be able to write a good review of this hotel. Food was excellent, good amenities, good entertainment, nice rooms and great locality in the centre of Ocho. However, I had a theft from my room and a number of other security breaches which put a downer on the holiday.

Also on arrival at the hotel my travelling partner and myself discovered that we had been allocated a double room instead of the twin room as booked. The hotel told us that they could not rectify this until the following day as the hotel was full.

On my second day, whilst I was resting in my hotel room and whilst ‘sparsely’ dressed, a couple walked in using a key card that had been given to them by staff at reception. Both I and they were ‘shocked and embarrassed’. Apparently they had been given the key card as the hotels records showed that the room was vacant! As well as the embarrassment, this was a total breach of security as if I had not been in the room, the couple could have stolen any of our belongings.

After speaking to the hotel manager, Mr Lindo, who was sympathetic and concerned, we were offered some Swedish massages for the inconvenience we had endured.

I had a second breach of security when finding that my key card was not working, one of the housekeepers let me in the room despite not knowing who I was or asking for any ID.

The third breach of security was more severe. On one occasion I left my IPhone 5 on my bedside table (forgetting to put it in the safe). At no time did I ever take it out of my room and I did not use it during my stay in Jamaica. My phone disappeared! I reported the theft to the hotel security who did an additional thorough search of my room. Myself and my roomie were then taken to Ocho Rios police station to report the theft and give statements which took 2 hot hours. The Police Officer (Constable Bryan) told me that he would deal with it by interviewing every member of staff who had been on duty during with access to my hotel room during the 5 days that it could have been taken. A very good proactive approach. I know that word got out amongst the staff that the Police were involved as I was not quiet about it and the next day, my phone ‘miraculously’ appeared in the room next door which beloinged to my travelling companions. I know that it had been planted there by someone who wanted to avoid any trouble, but because it had appeared there was nothing more I could do. (By the way the Police Officer informed me that in the past, personal items had been reported missing from hotel rooms at the Sunset Jamaica Grande).

Despite all of this, I would stay at the Jamaica Grande again because of the factors mentioned in my first paragragh but next time I would be more security conscious and less trusting of staff.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 23, 2013

This was our second visit within 6 months to the resort. Check-in was smooth and as repeaters we got free WIFI. You have to have patience because the service can be really slow. We were housed in the North Tower overlooking the pool area but also had a nice ocean view. There were a couple of minor maintenance issues with the room but nothing upsetting because my husband and I spent most of our time on the beach or in the city. As long as the room was clean, there were no major problems and O.T. did a fine job.

When we go on vacation, our goal is to get R&R! Janease, at the South Grill, bar made sure that we had a nice drink that she called "Janease's Special". We usually ate lunch on the beach from the Jerk Chicken Station which was a good alternative to the dining area. For breakfast, I visited Roderick who prepared my omelets and always greeted me with a smile.

During the Manager's Meet & Greet, I had the pleasure of meeting a couple of new staff, Steven Pottinger, the social media manager, and D'Wana, an entertainer. I instantly fell in love with Steven as he is a sweetheart and funny! D'Wana was a sweety too. Two of my favorite entertainers were Colleen and Crazy Chris! You never knew what would happen when Chris was around. They always had the pool area rockin'.

I would be remiss if I didn't mention Mr. Reeder, the manager, who was leaving for his vacation as we arrived. He has always taken time to have a few words with us and that is appreciated.

We like Jamaica Grande for all of the positives mentioned above. In addition, you cannot beat the location. The resort is walking distance to restaurants, bars and shopping. We saved a lot of money on cab fare and hung out with the locals! It is also minutes drive to Dunn's River Falls and Mystic Mountain from this location.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
1.3 mi away
Jamaica Inn
Jamaica Inn
#1 of 40 in Ocho Rios
5.0 of 5 stars 886 reviews
47.6 mi away
Hilton Rose Hall Resort & Spa
4.6 mi away
The Jewel Dunn's River Beach Resort & Spa
Show Prices
Show Prices
Show Prices
4.7 mi away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#12 of 40 in Ocho Rios
4.0 of 5 stars 6,542 reviews
0.8 mi away
Sandals Ochi Beach Resort
44.6 mi away
Iberostar Grand Rose Hall
Show Prices
Show Prices
Show Prices

Been to Moon Palace Jamaica Grande? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moon Palace Jamaica Grande

Address: Main Street | P.O. Box 100, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
#12 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Jamaica Grande 4.5*
Number of rooms: 705
Official Description (provided by the hotel):
Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Regatta Hotels, Hotels.com, TripOnline SA, Orbitz, Booking.com, Agoda, Odigeo and Priceline so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios

Owners: What's your side of the story?

If you own or manage Moon Palace Jamaica Grande, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.