This was my third trip to Jamaica and the service that we received here was a disappointment to my family and I. Maybe we have been spoiled by Beaches and Couples resorts and am a little narrow minded but it was a let down after being to the other two resorts. First off we had trouble at check in. We had booked two rooms for 5 adults and 1 child. They had one of our rooms set to a king size bed for 3 adults and 1 kid. Impossible. It took well over an hour to straighten this out. Then they did not keep our rooms together. Oh well, I can deal with this. Moving on. On the way to the room we were hit with the smell of "stinky green" in the hallway. Being this is a family resort, I felt this should not be here. Smelt this the entire trip. First night there was approached by a local on the beach trying to sell their green and if you go down to the locals on the beach to get braids, you will see small rolled papers all over the ground. However, the rooms were clean and well kept. Problems with our patio door not locking but no biggie. Two towels in a room for three was aggrevating. Had to share towels the entire trip. And our guests in the other rooms, housekeeper would take their dirty towels and not replace with new ones. Multiple calls and still none being brought on one day and 5 calls before getting towels on another day. Food was ok with the Italian Restaurant being the best. Book it!! Eggs were soggy, rotten bananas were set out to eat, drinks run out as well as the cups to pour drinks. Cats roam around the dining area which I thought was gross and were also seen on the roofs. I like cats but not where I am eating. Our keys were deactivated on the day of check out before check out time. Another family had the same issue down the hall from us, not on their check out day. Activities at the resort were extremely slim. The staff were not outgoing and friendly. They just worked and never smiled or socailized with the exception of two. Waitress at the northside beach grill was extremely rude when my daughter could not decide on her dinner and took her menu from her before she finished. Nurse was not on staff during the day when needed and the day care smelt of rotting rodents. I will not be back here and will now just pay the extra and go back to Beaches and be spoiled.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios