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Opening Date:Summer 2015 This hotel is not yet officially opened to the public. Customers staying at the hotel before the official opening date may still submit reviews. Hotel content is provided by the sponsor.

“Not great but nice for children” 3 of 5 stars
Review of Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
4.5 of 5 Resort (All-Inclusive)   |   Main Street | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel amenities
Ranked #15 of 40 Hotels in Ocho Rios
Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
“Not great but nice for children”
3 of 5 stars Reviewed June 17, 2013

We spent a week at this hotel recently and were not impressed. We had a cabana room and it was very old. The bath had no air vents and the doors did not close completely. The air conditioning barely kept up with the heat. The room was clean when we arrived but housekeeping skipped us completely one day. There were 2 days we did not get fresh towels. The room had only one electrical outlet. Guest services seem to completely ignore our requests, On the up side, the food was very good in all the restaurants: especially the al la cate ones. In the main dining room which was open air, the service was so-so. One waitress who was very attentive was Sonia and she seemed to care about the customers and did a very good job taking care of her customers. The pools were nice and so was the beach. I think children would enjoy very much as there was a water slide and a lot of activity. Older adults might want to look somewhere else.

Room Tip: We stayed in a cabana which was bay/cove front although we specified an ocean front. The rooms were...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,731 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,312)
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English first
Jasper, Tn
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 17, 2013

My husband and I vacationed at the resort the week of June 9-13, 2013. The room was clean could use some updating but I was not there to stay in the room. We enjoyed the resort so much we did not want our vacation to end. Everyone we met staff and other vacationers were very nice and friendly. We spent an afternoon at Mystic Mountain doing zip lines and the bobsled which were alot of fun! Location is great for the attractions Ocho Rios has to offer. The beach was fantastic and pools are nice also. If you have read alot of negative reviews do not panic, it is a great resort.

Room Tip: We stayed on the Southside ocean view and 10th floor. Great view of the ocean and I believe quieter...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

Went to this hotel in May 2013. We were very happy with the Hotel the grounds well kept. The food was very good including the buffet. The room we had in the 7th floor north tower was very clean. The resort has lots of things to do for our 2 teen-aged kids. The great advantage this hotel has over other all inclusive hotels in the area is the location. This resort is in the middle of the city and the beach is nice,

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscle Shoals, alabama
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 16, 2013

We have just returned home from a week at Sunset Jamaica Grande. First of all, let me say that we had a nice vacation at SJG. SJG has some great amenities.So, if you have already booked this property don't panic over all the bad reviews. The pools are great and the location is close to many of the attractions. However, if I had the opportunity to vacation again in Jamaica, I would book at a different property and probably not in Ocho Rio. Here is a breakdown of the resort:

Location: SJG is in downtown Ocho. (which is not a great area) It is located 7 miles from Dunn's Falls and Dolphine Cove. You can see Myjestic Mountain from the hotel. The side of north tower is located on the ocean and the front faces a cove/bay area. The South tower faces the cove/ bay.

Ocean/ Cove: The ocean is beautiful. There is a sea wall around the ocean so you can not enter the water. (rocky area... No sand) There is a sidewalk, grassy area and chairs. The swimming and beach area is in the cove. The beach area is narrow and swimming areas are marked. The beach area is man made. This was a little disappointing but the surprising and most disappointment was the sugar factory in the cove area. The building is rusty and very unattractive. Also, the Carnival cruise ship parks in the cove which completely blocks the view to the ocean. Luckily, the ship only docks once a week during the summer months.

Lobby/WiFi: The lobby is opened to the outside which is very nice. The furniture is weathered and the cushions are faded and many are torn. There is a bar and slot machines along with a setting area in the lobby. Wifi is available at a fee in the lobby area only. The cost for Wifi is $30.00 a week.

Room: We requested a room in the south tower based on reviews from tripadviser. Our room was a oceanfront with a balcony. From the balcony, we had a view of the bay/ocean, south side pool, parking lot, mountains, and downtown Ocho. It wasn't the view a wanted.....I thought I would get to see the ocean but surprising we did enjoy look at the mountains. We tried to make the best of it. The room was definitely a 3 star room. The bathroom was the worst part of the room. The bath tub was refurbished and the paint was peeling badly. But the room was clean and we did not spend a great deal of time in the room.

Pools: The pool areas were the high point of the resort. The party pool with Crazy Chris was fun to watch. My child enjoyed the waterside. There is a pool for every mood. If you want to relax, go to the south. There is 2 pools with bars. A pool with waterfalls. Pools open at 9 and close at 6.

Food: Breakfast is probality the best meal of the day at the buffet. There are 3 places to eat lunch. The grill (hamburgers, hotdogs, and cheese sandwiches). It was ok but not great. South grill had jerk chicken and salad. The chicken was tasty. Buffet was just ok. At dinner, there are 4 restrauants. Our favorites were the LaDive and Terrance. We didn't like the other choices. You need a reservation to eat at alll the restrauants except for the buffet. We made a reservation for the week on the first day of our vacation. The only time we were not able to make a reservation was for the first night. The restrauants were full and we ate at the buffet. It was ok and we were so tried we didn't care and glad we didn't have to dress up for dinner.

Staff: Staff was friendly and cooperative.

Excursions: We went on 2 excursion. One was booked on Bookit.com and the other at the resort. I wouldn't recommend booking excursions through bookit.com. The phone numbers were wrong and the staff at tour booths had to help locate the tour company. The other was through hotel tour company. Be careful with your tours, our driver told us that a tourist was killed by a local during a horseback excursion. They went with someone from the town trying to get a good deal.

Night Life: We didn't enjoy shows at night and didn't attend the disco.

Jamaicans/ locals: Basically, they are pushy and will not leave you alone. Locals are allowed on the beach area and will try to sell you items, jewelry, tours and drugs. The resort staff said that they will try to give you an item and if you touch it, they will demand for you to pay for it. Use caution!

Room Tip: When visiting Jamaica book an all inclusive hotel if you are not familiar with the area. It would b...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springville, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 15, 2013

Let me start by saying that our room was nice and very clean - nothing spectacular, but quite comfortable. The people that work at the resort are awesome - all very friendly and helpful. The beach is quite nice and the pools are good. In addition, they do have a really fun dj that plays poolside in the afternoon which we really enjoyed. My biggest complaint is regarding the dining situation. The buffets are good with a nice selection that was quite tasty, but we were also looking forward to eating in one of the various restaurants for dinner during our stay. When we tried to make reservations for the week upon our arrival, either the restaurants were completely booked or the only time that you could get was 9:00 which is way too late for me to eat dinner. Also, when the buffet restaurant is closed, your only options between meals are either the grill that serves only hamburgers, hot dogs, or grilled cheese sandwiches and fries. Although some people may find these foods appealing, I would have loved a healthy option. The exercise room was small and open for limited hours. I think that if you have a family, this resort is a good deal. Overall, we had a good stay, but if I return to Jamaica, I will choose somewhere else

Room Tip: Room in the South Tower are newer than the ones in the North tower.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2013

If you like Jamaican food this is the place. The traditional food was very good. There were many native Jamaicans staying at the resort who also raved about the traditional Jamaican food. The other food was fine just not high quality. Its a Jamaican resort so they should excel at Jamaican food. My son loved the afternoon french fries and ice cream at the burger/ hot dog grill. The south beach grill had the best tasting food overall. Sonia Foster and Cruise in the dining room provided excellent service while dining at the buffet. The two bartenders at the bar located outside of Ginger Lillies were the two nicest people I met at the resort. I wish I could remember their names because they deserved to have a special mention. She was a slightly older woman and he was a younger man and combined they really set the standard for service and guest relations.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2013

From the first day I got there, I was catered to in the line. Offered drinks, an unlimited amount of food. Very cozy rooms and TOO many activities and fun things to do. I WILL DEFINITELY come back here, as the service is AMAZING!....I had the luxury of having a candle light dinner, and I must say, waiter Michael Palanchie offered more than I have ever experienced in my life. Definitely a Perfect resort for families, lovers and even just friends. The club, the water slide, the pools, the beach, the volleyball and the daily DJ by the pool.

I recommend this hotel 100%. You will love it!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon Palace Jamaica Grande

Address: Main Street | P.O. Box 100, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ocho Rios
#8 Top resorts Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
#11 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Jamaica Grande 4.5*
Number of rooms: 705
Official Description (provided by the hotel):
Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more   less 
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios

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