We spent a week at this hotel recently and were not impressed. We had a cabana room and it was very old. The bath had no air vents and the doors did not close completely. The air conditioning barely kept up with the heat. The room was clean when we arrived but housekeeping skipped us completely one day. There were 2 days we did not get fresh towels. The room had only one electrical outlet. Guest services seem to completely ignore our requests, On the up side, the food was very good in all the restaurants: especially the al la cate ones. In the main dining room which was open air, the service was so-so. One waitress who was very attentive was Sonia and she seemed to care about the customers and did a very good job taking care of her customers. The pools were nice and so was the beach. I think children would enjoy very much as there was a water slide and a lot of activity. Older adults might want to look somewhere else.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios