I stayed here from March 10-16 the same time as over 600 college students had taken over the resort. There was no security and it was a mess. Upon arrive we were placed in a room on the twelve floor with a view of the city, yet I paid for an oceanfront room. When I asked about the “oceanfront room” the desk staff informed me that by seeing the ocean that is an oceanfront view, ok glad I paid extra for something that does not really exist. I was so excited to be in Jamaica and my daughter and I decided that we would go get some supper and explore the resort on this first night. After dinner, we walked around a little but were very overwhelmed by the hundreds of drunken college students that were fighting, yelling, and drinking more than should be allowed. Shots were being poured to young students who were very obviously drunk, yet others people could not even get a glass of water.
On the first night at the SJG we enter the elevators and head up to the room, so we think. Instead in the elevator I am accosted by a drunken large college student. I am scared to death, and run to our room and lock the door. I am so angry I go back downstairs to talk to the manager. I speak with the desk manager and tell him what has just happened to me. What do you think happened? Nothing….He told me that I was fine and if I really needed something to come back in the morning. I asked for security on the elevator not only for myself but for other people and I was told I was being silly girl.
The next morning I went and spoke to the Apple Rep and she walked me to the manager on duty. I explained to him again what had happened the night before and he asked me “are you sure that you are not over reacting”? Are you kidding me? Is this the way that guests are being treated? I demanded a room change that would make it so that I was not to be on the elevator ever again. We were after much debating moved to a second floor cabana room. I was just shocked at the lack of concern by those who work here and that same lack of concern would follow the rest of the week.
I knew ahead of time that the food was to be lacking and I was very prepared for that. However, I was not prepared for the lack of choice and the freshness. There was no fresh veggies or more than two fruits and those fruits were served at breakfast were chopped up and served at lunch and dinner. There were no bananas, mangos, coconuts…nothing. Very disappointing.
There were over 600 hundred college students who had taken over the resort and it was allowed. The south side of the beach was their party and their bars. I was never able to access the swim up bar, or the waterslides, or even the beach. I tried and was quickly told that this side of the resort was for the spring break group. I wanted to use those floaty things that are pictured in the resort photos and descriptions, and those along with the hobbies cats and kayaks are on the south beach. I waited for the two men to wait on me as they were too busy trying to hook up with the young girls there. I asked for the floatation rings and was told that they “were not in rotation and will not be available to you”...WHAT? And he walks away to dance with the girls. Just so that you are also aware, there are only 4 kayaks for the entire resort and 1 hobbie cat, and I am guessing no floatation rings.
The reviews were true to the letter when they talked about the dirty rooms, the dirty dishes, the running out of liquor, the lack of security and safety. Past guests were honest when they stated that they never felt safe at the resort and that is exactly how my daughter and I felt. There was such a lack of concern for the guests both in safety and pleasure. I was so disappointed when I was at the bar on the third night. I approached the bar for a drink, and was ignored for over 10 minutes as were many guests. I then pulled out some cash and BAM!! I was served within seconds. So much for all inclusive! I talked to the manager about this right away as I saw that many of the guests that were over 25 were getting ignored unless they had money in their hands. She stated that she understood this, but what was she to do? I told her that this behavior toward the younger guests and ignoring the older guests was not how you get repeat business. She then stated that I should not worry too much as the alcohol that was being served was half water. Really? I paid more money than the students that they were catering to and yet many of us were getting the short end of everything.
Before leaving to Jamaica we requested a medically needed refrigerator in our room. My daughter takes medication that needs to be kept cold. I never got one. Every day twice a day I went and asked for one and stated that it was very important. Every day, twice a day I was told to come back later. This was a prior request and still they could not be bothered to take care of their guests. This was not for food, or beer, this was for medicine that I had to keep cool at all times.
On the Thursday night my daughter and I dressed up and went down to watch the show. I was walking towards the stage and my heel got caught in the cracks/gaps in the concrete sidewalk. I went flying and fell. I cut up my knees and both my hands. The staff saw me and just stood there. I was bleeding and not only hurt but embarrassed. I was finally able to track down the nurse to get it cleaned out and a Band-Aid. I knew that I was not broken; I was hurt but not broken. However, I did not expect to be treated like an idiot. The nurse looked at me and asked what it is that I wanted? I stated that I would like the cuts cleaned up as I am sure the floor was pretty dirty. She sighed and said “this is nothing, you will live”. Yea, I know I will live if I can get this cleaned up. Such disregard and disrespect.
I could handle the dirty rooms, the lack of food, but this is not advertised as it is. I would give this a 2 stars at best. I found the lack of concern or anything just wore me out. I did not like that still at 11 am there were used condoms and such on the beach, as maintance was usually off making money by selling coconuts to the guests. I would never go to this resort again and although it was close to everything, everything just was not worth it.
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios