Extrapolating necessary information seemed to be a challenge in addition to the check in process. I had called and spoke to someone who worked at the hotel and was provided with information with regard to booking a room. In fact I booked the room whilst on the phone with this person. When I showed up to the hotel I was told that I had to pay additional monies to what I had already prepaid.
That aside I was told that we could check in at 10am ( I was already in Jamaica visiting with my cousin). So I we arrived at 10am and was told at that time that we would not have a room until 3pm. I told the attendant that this was not acceptable especially since I was misinformed. She told me that she would try to have a room for us at 12 or 1pm...Long story short after getting more run around we got a room at 230pm (only after my family member lost it on the attendant).
The rest of the stay panned out...Food good....beaches good...service not bad....room pretty decent....activities good....Despite the rocky start I would return....
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
- Reservation Options:
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios