We just did the Sunset Beach (12/26/2012) as a day trip off of a Royal Caribbean cruise. It was not worth the price at all!!!! We used their shuttle which was fine (driver very nice) but registering at the resort took 1 hour of standing in line (small hot room with like 15 people waiting in it) to get wristbands and the charges were incorrect. After check in, we had to wait in line to get a towel. We were given 1 towel coupon for 8 people!!! We were told sorry they did not have anymore coupons to get a towel so we would have to share. When asked how to do that - customer service told us to go to the towel exchange, dry off and exchange the towel 7 more times so we could all get dry... and no I am not kidding!!! The food was fine (chicken curry was really good - fried fish not so good) and the facilities were fine (nice pools - just okay beaches). I cannot comment on the rooms. The employees however were rude, slow and incompetent. We were told that the attitude is not normally that bad but because it was a Jamaican holiday, they were not happy about having to work. Regardless, it was not customer friendly. We actually left early and were on the shuttle with people from another cruise line whose ship was leaving earlier - they were upset and panicking because the staff did not seem too interested that hotel shuttle was 1/2 hour behind schedule and their ship was leaving. For a day activity off of a cruise - find something else to go. For a few days stay it may be fine but why take a chance if you can find better places?
- Official Description (provided by the hotel):
- Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more less
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- Also Known As:
- Moon Palace Jamaica Grande Ocho Rios