We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Opening Date:Summer 2015 This hotel is not yet officially opened to the public. Customers staying at the hotel before the official opening date may still submit reviews. Hotel content is provided by the sponsor.

Review of Moon Palace Jamaica Grande

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
You added Moon Palace Jamaica Grande to your Saves list
Moon Palace Jamaica Grande
4.5 of 5 Resort (All-Inclusive)   |   Main Street | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel amenities
Ranked #15 of 40 Hotels in Ocho Rios
Ajax, Canada
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 3, 2012

I stayed in a cabana ground floor room. NO towels or TV remote on arrival, but rectified in 10 minutes. Seem to have trouble using king sized sheets on king sized bed, but rectifies quickly. Tile floors are very slippery when wet..just be careful.
Food is available from &.00a.m. to 2 a.m., in a variety of locations. I found the main buffer to be more than adequate and the set up helps to avoid long line ups..food is varied and well prepared and presentation is fine,
Bars are open from 10.00a.m. until 2.00a.m., again different times for different bars, lobby bar and i'orantique (air conditionned) were normally my choices to 1.00a.m. Choices are limited but more than enough variety.
Staff are fantastic, well trained, friendly, helpful and efficient. Discrete tips are welcomed.
I met a chap from Kentucky who voiced the opinion "well it is certainly not 5 star", when asked where he got the idea that it was a 5 star property he agreed that it is not billed as such...but he did agree that it is "GOOD VALUE FOR THE MONEY"
I got home last night Oct 2. and not only will I recommend this property to others, but I am about to book another trip in November.

Room Tip: cabanas or south tower
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,731 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,312)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wellingborough, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 3, 2012

Had a fab time went to sunset jamaica for my husbands surprize 60th birthday we had amazing time.clean room, good food , meet some nice people kathy diane anglea and chris we all had a wonderful time staff were very helpfull sorry guys no complaints from me

Room Tip: rooms on the south are quieter
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton, Illinois
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed October 2, 2012

We were there September 19-24. First off, let me start with the airport. We booked through Expedia and everything from them was in order and had all of the details. We called the numbers on our vouchers and were told what desk to go to at the Jamaica airport to get our hotel shuttle. It was refreshing to go to this desk and have them immediately get us onto the correct bus as opposed to Mexico where they try to sell you every excursion known to man and then 500 different drivers try to lure you away to their ride. There was NONE of that in Jamaica. It took an hour and 40 minutes to get to our hotel in Ocho Rios from Montego Bay but I loved the bus ride. It ran right next to the ocean the whole way and just seeing the way of life that those people live was interesting as you passed through many little towns.

CHECK-IN: This was my real only complaint. We got there at 2 p.m. and check-in was at 3 p.m. so we were told our room wasn't ready (ocean view-tower) and they gave us our wristbands and told us to go get some lunch and then try back. Our friends had booked a garden-view room and decided to upgrade to the beach view and got their room right away. After lunch, it was now past 3 p.m. and we were told it was still not ready and to try back in a half hour. So we sat with our luggage in the sweltering open air lobby sweating. I tried a half hour later and was told again, not ready and try in a half hour. I was getting upset and put my head down on the desk in frustration and then went and sat down. Finally, a manager came over to ask what the problem was and I told him that it was an hour and a half past when we were supposed to be able to check in and our room was still not ready. He went over to the desk and came back and tried to give us a free upgrade to where our friends were in the beach-view rooms. I declined and told him that we paid for an ocean view. He said "but this is an upgrade". I said that I didn't care, I wanted the ocean view. I'm glad I stuck to my guns because our room was bigger, air worked much better, had a bigger balcony, and a much better view than the "upgrade" beach view-room. Our friends room was at the end of a very hot, long hallway while our room in the tower was air conditioned all the way to our room. None of us could understand why the beach-view rooms would be considered an upgrade.

ROOM: Our room was in the South tower and we had a nice view overlooking the pool, waterslide, and then the ocean. We could also peak around and see half of the cruise ship. Our room was pretty big and clean (thank you Elaine Dunkeley) as we had a King bed with a great mattress but I thought the pillows were really hard. The t.v. only worked so so as all of the channels had white lines through them but I didn't come to Jamaica to watch t.v. There were tiny little ants in the bathroom but the maid did a good job wiping them away every day but then they would just come back. It didn't really bother us.

POOLS/BEACH: There are 2 swim-up bars. At first we were going to the one in the main pool but it was a little busier than the one under the water slide. We didn't even know that one was there but just stumbled across it on our 3rd day. It is better because the stools sit lower in the water so you feel more like you are still in the pool. They don't clean it as well though as we saw spilled ice cream mess floating in the same spot for days. There are 2 beaches here. The one out front connects to the public beach and the vendors (weed, cocaine, shells, etc.) will hassle you a little bit if you go out there but it wasn't too bad. There are giant rings where at least 4 people can float on them to keep from stepping on all of the sea urchins. The beach we liked best and went to most often was by the North tower. It was much smaller but private to this resort so NO vendors. It was also where you could check out the FREE snorkeling gear and go on your own. A guy snorkeling right there brought up a cup from the bottom and started digging shells out of it and a baby octopus flopped out, crawled down the beach back into the water and swam away. IT WAS AMAZING! The water was really clear at either beach but the private one also had less sea grass. We never had a problem getting a free lounger at either beach.

BARS/ENTERTAINMENT: There were plenty of places to get drinks and they were never out of anything while we were there but it was also not very crowded. In fact, it seemed like it took awhile to get a drink even with the lesser crowds. Having been to all-inclusives before, we knew to bring our own LARGE cups so as to not have to wait to get the tiny drinks offered by the resort. We usually started off in the late afternoon drinking in the pool bar, then went up and got cleaned up and went down to the bar where the reggae bands played every night. We thought all of the bands were top notch and enjoyed their music every night. We tried the disco once but there was no one else in it and appeared to be that way for our whole trip. Other things we saw for fun but didn't do-pool table, basketball court, catamaran sailing. We did do the free snorkeling every day and saw some pretty cool fish.

FOOD: I liked the food. Of course, the jerk chicken was delicious but like about everything I tried, it was very hot. I love hot food so this was all right up my alley. Some stuff, had great flavor but was so hot, I could only eat a few bites of it. The buffet had a decent selection but seemed to be pretty much the same every day. Again, I didn't mind but others on the trip were a little more picky. There was salad, cooked vegetables, jerk chicken, soups, breads, fish, plain chicken, fajita bar, sub sandwich station, pastas, pork chop, desserts, soda, etc. Breakfast had standard buffet fare like an omelet station, scrambled eggs, sausage, bacon, pancakes, french toast, toast, fried potatoes, pastries, juice, fruit, etc. The restaurants (not buffet) all required a reservation and we didn't have trouble getting any. We loved the Italian place and the Asian place but did not really care for the South Beach Bar & Grill. The only complaint with the food here from me is that pretty much all of the restaurants and the buffet are done serving at 10 p.m. The only place to get food after that is down by the reggae bands and it is only hamburger (think cardboard), hot dog, grilled cheese and fries until 2 a.m. There also was a soft serve ice cream machine by this food bar that we hit constantly. It was REALLY good. We don't normally eat supper until after we are done drinking so after we all ate at 9 p.m. every night, we were pretty much done for the night. In our Mexico resorts we've been to, there were always a few restaurants that stayed open for the late crowd.

TECHNOLOGY: We had planned to get a phone card when we got down there. It was very cheap at $10 U.S. for an hour and you could call right from your room at 30 cents a call. However, the machine to make the phone card was down for the first 2 days of our trip so we had no way to get ahold of our kids. Then, I noticed the computer lab and was able to purchase an hours worth of internet for $5 and email them. There were 4 computers to use in there but 3 of the keyboards had the letters rubbed off of half the keys so I kept having to look over at the 1 good one to see what letter I was hitting. I was impressed with how inexpensive it was for both of these things.

EXCURSION: We had booked the Dunn's River Falls trip also through Expedia. We were picked up in the lobby of the hotel by a bus and taken for our own private lunch at the beach the excursion left from. We had jerk chicken, slaw, salad, and soda. We got to swim at that beach until the others arrived for the trip. First, we were taken out to the reef in front of our hotel and snorkeled. We saw a puffer fish. It was amazing as we swam directly over the reef that was literally only a few feet below us. We were allowed to just swim around on our own for probably 40 minutes. Then we all got back on the boat and took off for Dunn's River Falls. We were given free soda or punch on the way there. At the falls, we were divided into groups and then all held hands in a chain as we climbed up it. It was AMAZING! You can't miss doing this. Do not worry as it is not slippery and not difficult. We are not in the best shape and did it fairly easily. They go boy/girl so the guys can help the girls up when needed so don't be afraid of it. I was amazed at how long the climb actually was but there are plenty of rest stops along the way and there are outs all through it if one doesn't want to go on. Once you are done, you walk down to the beach where you will be approached to be weed, cocaine, or God knows what else so just be prepared. Then, you all board the giant catamaran for the ride back. I knew there was free alcohol on the way home but I didn't know they were just going to drive around for an hour letting us drink. THAT WAS A BLAST! The music was pumping, people were dancing, and you could get drinks instantly. The 4 in our group think it was one of the best days of our lives!

PEOPLE: Overall, the employees are friendly enough. Other than 1 bartender, 1 time, I never really got the idea that any of them wanted to have fun with the guests but that is okay. I just don't like rudeness and the only rude employee was the one working the towel, scuba hut. I am a 43 year man that got a lecture on drying hands properly before touching his paper after I had already dried them in front of him when they weren't even wet to begin with. The other couple in our group got a snotty remark another day from him, too. I went outside the resort only 1 time to a shop right across from the entrance and was immediately hassled with necklaces being put around my neck, things shoved in my hand (including a bag of weed) and constant nagging. I finally put it all down and left. The other couple stayed in there and when they paid were immediately shaken down for extra money "for the cashier, his daughter, etc". I just wanted candy for my kids so I went to the supermarket next door, hurriedly bought some candy and left. 2 guys followed me out and were glued to each side of me as I tried to walk back to my hotel. They were so close to me that I actually missed my entrance to the hotel and then missed a curb and fell down. That's when I got up, realized it and ran across the street to get away from them and never left the resort again. So basically, just be prepared.

Overall, I really like this place a lot. It was very beautiful overlooking the houses in the mountains of Ocho Rios. I even loved seeing the cruise ship that docked the first day (that was the only day there was one there) because I had never seen one before. Other than the check-in problem, every other thing was extremely minor and did nothing to hamper our good time. I would definitely recommend this place and I would go here again.

Room Tip: Tower rooms were bigger, nicer, and had a much better view than the beach-view rooms.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 2, 2012

I was here reviewing the resort and agree with PaulBolt's review. Let's just say that we left the resort early. If you want better value for your dollar, I would stay at the Sunset Beach (sister resort). If you want to be close to Ocho Rios and Dunn's River Falls, stay here but don't say I didn't warn you.This resort is in dire need of an upgrade.

There's a waterslide. It looks like fun
Close to Ocho Rios
Close to Dunn's River Falls
Good options on the TV Channels
Nice bed - basic accommodations
Good view from room (North Tower - 11th Floor)
The jerk chicken at lunch was decent (minus the scary stray black cat with yellow eyes scathing at us -- the staff should do something to get these cats off the resort)
Nice pool views from the Italian restaurant
A lot of pools
Kids Club - there is a man that helps kids make coconut hats. It's pretty cool. There's also a pool table and ping pong. Friendly kids club staff.

Spotty wi-fi and wi-fi only available in the lobby. Also, I have to pay for wi-fi? What is this? 2001? (My biggest pet peeve in a hotel especially if we're there on business and need to be connected).
Blaring, aggressive music coming from the DJ during the day and the entertainment at night. What if someone is trying to put their baby to sleep?
Average selections on the buffet.
Limited selection on a la carte because it was booked up
The entertainment was lame: a guy with snakes in hammer pants does not a show make.
Crap beach; you're also at the centre of a cruise port, where it docks.
Room Service came after 4 p.m.
Lackidasial attitude on behalf of staff
Business Centre plays loud, aggressive rock music or Pink on rotate. This is a place where people are trying to get their work done. It's already depressing enough. Come on!

In all, this resort is dated. Spend your money at the Sunset Beach where you'll get a better beach and value for your dollar (minus scary stray cats). A note that I gave my feedback directly to Customer Service.

Room Tip: The South Tower is much closer to the resort than the North Tower.
See more room tips
  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 2, 2012

The Sunset Jamaica Grande is a nice little resort, You can walk from one end to the other in 15 minutes. The grounds are limited but clean. Rooms are very clean, staff helpful, Aqua Park was so much fun we knew all the right things to ask for our stay as we were told by our travel agent http://www.aquaparkholidays.co.uk/, they were very helpful, requested our rooms to be close to the beach and the Aquapark Will definitely recommend this hotel to all guests especially guests with children.
Forget the "hater" reviews go and judge for yourself - you will be very pleasantly surprised. Really good value for money.
The food is excellent with lots of variety, well cooked and always fresh (with great omlettes made to order at breakfast). The drinks are always flowing (as strong as you like) with a bar in virtually every corner of the resort! Our only small gripe is the resort disco which is rubbish!
The location is great. It is a quick and easy walk into town. Street vendors can be a bit of a bother but a firm "no thanks" generally works. The shops contain the usual Caribbean merchandise and the prices are what you would expect - could haggle for a bargain!
But overall the local people were very friendly and hospitable, people will help you but might expect a tip even if its local people walking on the road. Have fun!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Massachusetts
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 1, 2012

My boyfriend and I stayed at this resort for 2 weeks in September and we had an amazing time. We didn't have any complaints at all. The rooms are a little outdated but everything functioned. As for the complaints about things being broken and things like that, we saw a lot of things being fixed and they were making the resort better. Check in took less than 15 minutes and they greeted us with drinks which was a plus. Our room was nice and the first thing we checked for were the issues we had read on here but our room was clean and we had plenty of towels. Our balcony door looked like it didn't lock but you just have to know how to lock it properly. At check in they gave us a white sheet that had all the resorts info regarding the restaurants and what time the bars are open til and other information you will need so READ THE WHITE PAPER THEY GIVE!!! We needed the safe and for those of you that said it was broken you have to give $100 deposit to get a lock which you get back when you check out but you need to have the receipt they give you. Our room was cleaned daily and we always had towels so no problems with that. The drinks were great and they were not watered down like some complained about. The food was amazing at the buffet - the had a variety every night but I would have to say that the jerk pork for dinner was delicious and was my favorite- very well seasoned. The restaurants you have to reserve ONE day ahead not 2 like some people said. You have to go down and reserve them early, if I remember correctly to book reservations starts at 8:30 am. If they say thay are booked you can always go to the restaurants and see if they have an opening and they can fit you in. My favorite restaurants were the Ginger Lily and the South Beach they had amazing food. If you were hungry between meals they have the lighthouse which serves burgers, hot dogs, grilled cheese sandwiches and fries everyday. The burgers were very well seasoned and were delicious so were the fries. They close when dinner at the buffet open but open up again at 10pm until 2am. They had nightly entertainment which were fun. The waterslide was a lot of fun even though I only went on it once but my boyfriend went a couple of times. The jacuzzi was nice. The pools were great and we always found chairs near the pools and it didn't matter at what time you went you always found chairs. We saw cruise ships only 2 times out of the 2 weeks we were there and they were actually nice to see. If you need wifi you need to pay $5 an hour to use it. Oh make sure that you don't lose your wristbands because they will charge you $100 to get a new one, mine was almost going to fall off so they gave me a new one - no charge. The housekeeper was very nice and friendly and always did our room and if we needed anything she made sure we got it. If you had any problems in your room they would come up within 10 minutes of calling them. We had an issue with the hair dryer in our room and we called them and they came up and fixed the problem and gave us a new hair dryer. We definitely didn't have any complaints about this resort we loved it! We would go back again!!!! As for the people who have been complaining about the resort must be picky and must love to complain about everything that may not seem perfect. We asked some of the people we met there and they loved the resort also and didn't have any complaints so don't believe all of the negative comments!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 30, 2012

We (3 couples) were at the Sunset Jamaica Grande in April 2012. She may have been a "grande" lady in the day but, sadly, that day is past. She is showing her age.

The Sunset Jamaica Grande is a nice little resort, You can walk from one end to the other in 15 minutes. The grounds are limited but clean. Rooms are good sized but old and tired, like the resort itself. Food at the buffet is good, a bit repetitive, but certainly OK. Specialty restaurants are a nice change but the quality isn't that much better. The house red wine is undrinkable and the white isn't much better. Drinks at the various bars are generous (bring your own cup so as to avoid the little plastic cups they use) and service is good. We tipped every time but didn't notice any difference in service.

The beaches are small. Most people tend to stay around the pools. Be there early to get a good lounger. The animation staff is fun, if a little loud, during the day. The evening entertinment is typical resort cheesy. No surprises. There are two waterslides but the hours tend to vary. The river pool that ran by the buffet never seemed to be cleaned at all the entire week we were there. We were always able to exchange towels no problem.

The location is great. It is a quick and easy walk into town. Street vendors can be a bit of a bother but a firm "no thanks" generally works. The shops contain the usual Caribbean merchandise and the prices are what you would expect - no bargains to be had. It was nice to be able to eat fresh authentic Jamaican patties. We took a catamaran ("Cool Runnings") to climb Dunn's River Falls and enjoyed the day. The rum punch flowed freely on the catamaran (on the way back) - a good time.

On the good side, the price is right and the resort is comfortable. You won't get excited about what a "great" resort it is; if you're looking for "great", go somewhere else and pay accordingly. The Sunset Jamaica Grande offers good value for money. We enjoyed our week there. It was relaxing and a nice break.

Room Tip: Rooms in the north tower overlooking the pools and the beaches tend to be noisy. The entertainment...
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Moon Palace Jamaica Grande? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moon Palace Jamaica Grande

Address: Main Street | P.O. Box 100, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ocho Rios
#8 Top resorts Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
#11 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Jamaica Grande 4.5*
Number of rooms: 705
Official Description (provided by the hotel):
Moon Palace Jamaica Grande, is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Following a multi-million dollar transformation of what was formerly the iconic Sunset Jamaica Grande, the soon to open Moon Palace Jamaica Grande will boast more than 700 guestrooms and suites with oceanfront views of the Caribbean Sea. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Regatta Hotels, Booking.com, TripOnline SA, Orbitz, Odigeo, Hotels.com and Priceline so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios

Owners: What's your side of the story?

If you own or manage Moon Palace Jamaica Grande, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.