Oh where do I begin - My fiancee & I stayed from July 23rd - 27th, we were suppose to stay until the 30th but I will get to that in a bit. I booked thru Worryfree (MLT) vacations, we have booked thru worryfree for our last 5 vacations in the last 4 yrs. In the last 4 years we have stayed at the Riu Caribe and Riu Cancun in Cancun and Beaches Negril, Couple Negri, Couples Ocho Rios and now here in Jamaica. So we are not brand new to traveling, Jamaica or the Riu. I will try to make this short as for I have retyped this because it was way to long.
- Flight from DFW to MoBay was smooth - In MoBay everything is indoors so you do not have to walk outside - We breezed thru immigrations in like 10 mins, they had alot of people working.
- Picking up luggage, one bag is missing, my bag with all the the bathroom items, toothbrush, toothpaste and so on, but oh well we are in Jamaica it will be ok. We went to file and missing bag and it took about 20 mins to do everything.
- Bus ride to the resort, takes 1 1/2 to 2 hours, but not if the bus breaks down in the middle of the journey. It took the bus driver about 30 mins to get it going again. No problem we are in Jamaica. Stopped at a Jerk Center on the way to the hotel, one of my favorite things to do, I got me some jerk chicken and I was upset because it was so dry. Never had that problem before.
- Hotel was huge, there was a long drive way leading up to the resort. Open aired lobby which you could see straight out to the ocean, nice breeze, everything was clean, it was beautiful and I was excited! Check in took about 10 mins, I got my glass of rum punch and slowly made our way to the room since they said our room would be done in 15 mins.
- The room was still being cleaned when we got there but she said we can wait inside. I booked a junior suite ocean view, which came with a love seat, a king size bed (not 2 beds pushed together) iron and board, clock radio. Bathroom had double sinks, one sink the hot water did not work, a toilet that we had to pull up on the handle or the toliet would run and a jacuzzi tub. Nice view but you did have to kinda lean over to the right to see the ocean. It was kind of warm in the room but I thought it was due to front door being open from the maid. So when she left I turned the air on high and the temp to 55. After about 15 mins I felt the vent and there was no cold air coming out. So I called the front desk and told them our air was not working and she said it was not working in the whole hotel. So now NO AC!!!! Well my fiancee said "well it cannot get any worse." Yes it can, the electricity decided to go out 30 mins later for a couple of hours. Went down to the front desk and they said it was out because they are trying to fix the ac. Ok not a problem get it fixed. Came back to the room after dinner expecting AC, nope no AC. Went downstairs to complain and there was a line to talk to the manager, really yell because there was a man going off on this guy. Basically he said to us that we need to get with worryfree and then the next morning worryfree said to get with the hotel. So they were blaming each other. Maybe it was our fault since we booked at this hotel!!
This is getting real long and still this is only the first day!!
- Had to buy a toothbrush and stuff. Toothbrush at the hotel $2, toothpaste $2, travel size deoderent that you would buy at walmart $5, bathing suit $50 (which there was no way I was spending on a cheap bathing suite).
- The food, the worst food ever. Everything was nasty. We are not picky eaters but we do expect the food to be at least warm and it to have some sort of taste (this was on all of the buffets all day long), the bacon didn't taste like bacon it tasted like little crunchy pieces of air. The only reason the jerk hut was good was because everything else was bad and the jerk hut was OK. I have had good food in Jamaica at every resort and that is one of the reasons we love to come to this country. I will say the omlet was ok and so was the Asian buffet resturant (that had the best food that we had tasted). I got sick because of the food on wed and my fiancee on thursday. We barely ate the last days we were there because we did not know what would make us sick. The nurse told me that it would be a good idea to make myself throw up. The next morning I felt a little better.
- Reservations - I called sometime in the afternoon and was able to make reservations at all of the resturants for the week for the early seating except at the Sir John and Sir Richard they had to be booked the day of.
- The beach and pool area - Beach was big, plenty of seating, nice clear water, lovely white sand. Pools, plenty of seating there, there were a couple of umbrellas that were broke. The suite side was the less crowded side.
- Off to the leftside of the hotel on the beach was a little bar, craft market, someone selling tours, seadoos and a lady giving a great massage. Key word when you are in Jamaica is NEGOTIATE. They wanted $100 for 2 people for 30 mins, WHATEVER, we said $40 and we were riding!
- Bus ride into town thru the hotel $30, all other hotels offered free trips to town, but not this one. I found a bathing suite for $15, went to the grocery store and bought a hair brush, shampoo and so on for way cheaper than the hotel. My luggage came that night (tuesday).
- The worryfree agent on site worked from 8:30 or 9am till it is suppose to be 3, but sometime 2 or 1 she left whenever she felt like it. Make sure you catch her in the morning. All other travel agents were there all day long.
- Shows and disco were ok. Preshows were great and funny, don't miss those. Disco, there was bearly anyone dancing and they played music you would here on the radio.
- The staff, no one smiling, no one asking how is everything, no one saying hello, having to ask for some water at the resturants. The guys staring at the women guest and hitting on them. Never at any other hotel have i ever seen that happen. I was quite shocked by there lack of hospitality. I do not mind tipping but when they stand in your room after i say thank you waiting for a tip, that is not cool.
- By thursday morning after not sleeping since we have been there and because the room was so hot and the bed was like sleeping on concrete and me crying everyday since we got there, I just wanted to go home. I went down to talk to the manager and he said there would be no fee to leave and to talked to my travel person. I was at her table waiting for her to show up, she got there at 9:15 and I told her to get me the heck out of there. We paid $225 per person. WE PAID $450 TO LEAVE A VACATION!!! My birthday was July 27th, I wanted to be in Jamaica for my birthday, now all I wanted for my birthday was to get as far away from that hotel as possible. We met other people who also paid to leave early (on other flights). We met other people who had bugs in there room, someone else had a pipe burst in there ceiling.
--This was the WORST vacation ever to go along with the WORST hotel ever. NEVER again will I ever book at any RIU and that is ashame since they are a good price and they are everywhere. The hotels themselves are beautiful but they are messed up inside. As far as Jamaica goes, I will go back because I love the country. We have never complained at any hotel we have ever stayed at, we are not complainer, we are easily pleased, but we would like what we paid for and we did not get it.
I will be more then happy to answer any questions about this place .


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