My friend and I went to the Riu from the 7th of July -12th of July. We booked through Apple Vacations and they were there the minute we stepped off the plane. When we arrived at the hotel it was fabolous. Nice open lobby, beautiful view of the ocean, and nice hotel staff. When we went to check in, we were greeted by Chris the assistant manager. I told him it was my birthday so he upgraded us to a junior suite (we only paid for a standard room). We thought this was great! We immediately went to our room and checked out the beautiful hotel. The place was clean as ever except for ants that were everywhere but its the caribbean..who cares!! The staff and the ambience of this place was great. The next day, we went to the beach and did the reggae dance class on the beach. Very entertaining. The entertainment crew is fabulous here. There was always something to do or games to play even music and it made you feel as if this was a party place. That night we had reservations at Tushima, the japanese restuarant, and we planned on going to Margaritaville afterwards. Before we left for dinner, we surprisingly got a phone call from Chris the assistant manager asking if we were having a good time. He also asked if we had dinner reservations as well as if we were going to Margaritaville afterwards. My friend told him we did have reservations and that we were going to Margaritaville. Little did we know he was just confirming that we weren't going to be in the room. When we returned from margaritaville, our key cards didnt work. We went to the front desk and he reactivated them. We went back to the room and they still didnt work so we asked the front desk clerk to have an escort to the room. He told his co worker, Prince, to escort us. This time, Prince had a master key in his hand just in case we couldnt get in. When we still couldnt get in using the key cards, Prince opened the door and to our shock the power was off. We had to return to the front desk and wait for maintanence.
Once maintanence showed (which was about 10mins..no problem) he did something to turn the power on and that's when my friend noticed the tv in the room was gone. My lugguage was supposed to be closed and locked since I had a lock on the bag but the bag was open and I had clothes and things thrown around. Our safe was open as well with all our money missing, as well as our cell phones, and my friend's ipod. We immediately called security and when he came, he wrote a report and called the police. No police showed up. The front desk person gave us a new room to sleep in since it was late and the next day we would have to speak with the police.
The moment we woke up we went immediately to our apple vacations rep and told him the situation and he got the manager. The manager called the police and the police came within 15mins. The officers determined the room was not broken into since the door was broken. No one knew we werent going to be in the room except for Chris, the assistant manager who called our room. Out of all the suites, we were the only room to be broken into? Coincidence..i think not! The thieves even stole the damn tv out the room!! How does one not notice someone carrying a tv in their hands? The only way to explain this is if someone in the staff knew where to go to not be seen. Anyways, when we spoke to the manager demanding compensation, she said the most she could offer us was a taxi ride to whatever hotel we wanted to stay at as well as a 5 night free stay at whichever Riu hotel we wanted in the Caribbean. However, we would have to sign a piece of paper to say that the hotel was not liable for our stolen merchandise or money. My friend and I told her to shove it up her a**. She then got a staff member to drive us to the Riu in montego bay because we refused to stay there. If it wasnt for the entertainment and the bartenders..I would have given this place 1 star. We only stayed there 2 days because of the robbery but if it wasnt for the theft that took place, we would have rated it 4 stars. The entertainment was great, the food was good, and the cleanliness of the place was superb.


(3 votes) 
(3 votes) 







