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“Excellent Vacation, Great Hotel” 5 of 5 stars
Review of ClubHotel Riu Ocho Rios

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ClubHotel Riu Ocho Rios
3.5 of 5 Resort (All-Inclusive)   |   | Mammee Bay, St Ann, Ocho Rios, Jamaica   |  
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Ranked #12 of 41 Hotels in Ocho Rios
pittsburgh
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Excellent Vacation, Great Hotel”
5 of 5 stars Reviewed November 15, 2012

We stayed on the 5th floor from 11/6-11/13., rooms were very clean. The beds are hard, but not uncomfortable. We both slept really well. Hot water no problem. The staff was very friendly. Food, typical all inclusive food. If you can't get reservations for the restaurants, don't get upset, you aren't missing anything. The steakhouse only offers beef tenderloin, no other type of steak. The service was also lacking there but that is because it was one guy to about 10-12 tables. The gourmet restaurant was ok. The Asian restaurant was ok, but we were both in the mood for some sushi. Otherwise, we stuck to the buffet. The bartenders were very generous with the alcohol at the bars. We stuck to the beach over near the Mamee Restaurant. Otherwise, it is a bit loud when the entertainment is out and about trying to get people to participate in activities. The beach was absolutely wonderful. Beautiful, no lack of beach chairs or palm trees and the water was nice and warm. There was really not a problem with vendors in the water trying to sell their trinkets or getting you to rent the jetskis. If you ignore them, they don't bother you. It was a haul to get there from the airport (approximately 1 1/2 hours) and on the way there, the driver made a 'pit stop' to let people get a beer and smoke or use the restroom. We just stayed on the bus. We would definitely recommend this hotel to someone heading to Jamaica. We did not participate in the excursions outside the hotel, but don't think it is far from Dunns River Falls.
One of the most relaxing vacations we have ever had!

Room Tip: We were on the fifth floor and had no problems.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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6,210 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,454)
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English first
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 14, 2012

My boyfriend and I went to Jamaica Nov 2-9th. The trip was ok- we are comparing it to our only other all inclusive which is Riu in Dominican Republic. The food was mass produced so it wasnt very tasty and it was always the same. We stayed on the delux side so our room was nice, double sink, seating area and ocean view. I think the rain had something to do with this vacation being a little less enjoyable than expected. The staff is very helpful, attentive and very hard working. Tip, tip, tip.... Try to stay in the delux section-much nicer and you can do all the reso dinners you want. Reso dinners were fabulous esp. Mandalay Bay- that was the best asian food I have ever had. We went to Dunns River Falls through the excursion company on the beach(Scuba Caribe) it was $60 US each VS $130 US each through Sunwing/Signature. It was ok- nice expierence climbing the falls and snorkelling.

Probably wouldnt visit this resort again- MIGHT try Negril one day!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 13, 2012

We stayed at the RIU Ocho Rios from October 20th – October 28th. This is our third stay at a RIU and the second time at the RIU Ocho Rios. Hurricane Sandy came through on October 24th. All the hotel guests were sequestered to their rooms for the day. Given the situation, I feel that the hotel did a good job of making sure everyone was safe and doing the best they could in a difficult situation.
We paid extra to be in an ocean front room during our stay. Unfortunately due to the hurricane our room flooded. There was water pouring in from the patio door facing the ocean. The hotel brought us several towels, but after a couple of hours the towels could not keep the water from pouring into our room. About mid-afternoon the ceiling started to leak water as well. It was coming down the walls in several places. At that point we requested to be moved to another room. We were moved to a lesser room that did not have the upgraded view, but it was dry.
Due to the circumstance we were told by a supervisor at the front desk that we could have an additional day for no charge. We since we were getting the room free for one additional day, changed our flight and paid the airline change fee.
Saturday (our original departure day) afternoon when we tried to get into our room the key card did not work. We went to the front desk, told them what our room number was and that our key was not working. We were not asked for any ID or told at that time we need to pay for another night, or that our time had expired. Nothing. The key was reprogrammed and we went about our day.
Sunday (our departure day) we went to the front desk to check out and were told we had to pay the $352 for the additional day. We were shocked and very upset. The supervisor said that we were never told we had a free additional night, as if I was just making it up and lying. The representative who had re-programmed our key card just the day before said she did not do that either. Once again like I was totally making up the entire story.
Soon a very large 6.5ft 300+lb security guard came up and we were intimidated by him and felt like we had no other option than to pay the bill. We had a 7 year old girl and were scared to death of this very large man in a foreign country. We had fear for our safety and fear for our ability to leave the resort. There was no offer to have any sort of compromise, and the fact that we had been downgraded to a lesser room than we had paid for due to flooding was not taken into account at all. The whole situation was very scary for my family and it is beyond me that the RIU would tell a customer one thing and then intimidate and scare them into being forced to pay a bill. Given we were in a foreign country and feared for our safety we gave them our credit card simply so we could leave. The card was presented under great duress and fear for the safety of our family including our 7 year old girl.

Beware of staying at this resort.

I feel that we are owed an apology and reimbursement for the day we were forced to pay for.

Stayed October 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 10, 2012

I came to this hotel last year and thought it was a nice hotel for me and my husband,i should have looked around the hotel more before i came with the kids.. I came back this year with the kids 9, 16, 17, i can say this hotel is not a family hotel there is not much for kids at all to have fun I had to take them of the hotel grounds, the evening entertainment was not good but the entertainmen team (keston, boom boom, peacock, pip ect..) was very good they also warmed up the crowd with a pre show which was great, but after that we when up to bed food was not so good but u can find something u like but not much, and after that u will get fed up ,i have to say that if you can tip that would be good the staff work very very hard to make sure that u are well look after but over all hotel is nice and clean, beach is great we had a great driver call GLEN GARWOOD great driver took use to see family and to the town you can get him on facebook very excellent tour guide Jamacia Xplored.he look after use really good and alway made sure we were ok. I have to say jamacia is so so nice great people and a beautiful place.we want to come back next year but not to this hotel.

Room Tip: deluxe rooms are nice but the rooms on the other side are nice as well just a longer walk to the mai...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 9, 2012

The hotel was very nice and most of the employees were great! Shows were pretty good. So much food! Lots of beach and the hotel offers scuba diving! Trainer was great and priced reasonable. I would recommend to a freind.

Room Tip: Higher the better!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

We have stayed at the Rios in Ocho Rios twice. The reception we received on our second vist was excellent and they even upgraded our room to a junior suite at no extra cost, (Dont know if it was because we stayed there previously) but was excellent nonetheless.
The hotel is an excellent choice, the rooms are a generous size with a spacious well equipt bathroom. It does include a hairdryer and is restocked almost on a daily basis.
The mini bar included in your room is also stocked daily.
The pools are clean and well maintained, they are cleaned every morning. The staff are all friendly and cannot do enough for you.
The beach is lovely and there are plenty of sunbeds.
The entertainment staff try their best to entain the guests every day with daytime activities as well as evening shows.
There are plenty of bars throughout the hotel and also a nightclub for those of you who like to party late,
Actually you can drink and eat almost around the clock, if that is your thing.
We went with Thomson and the holiday rep (Brenda) is amazing, what she doesnt know about the resorts isnt worth knowing. We met her in The starfish Trewlawny previously and she is a great laugh and a very experienced rep. So anyone reading this who is paying a visit to this hotel, please say hello to her from the Shaws.... (Tell her the one who was bringing over a BMW for her) This is our joke.
Anyway, one more thing, and this is a little warning...... The hotel provide water sports, which are free for non0motorised. But if you go on the Jet Skis, you might get ripped off. At our last visit, we heard they were charging $30.00 (American) for a ride. You have been warned.
Trips we have taken were. Quad Biking (Not sure if this is still available) it was excellent, up through a Banana Plantation and back through little villages.
Walking on the ocean floor - Again excellent (if they still do it)
Horse Riding through the ocean - Very good
Bob Sled and Zip lineing through the jungle - 10/10
Mystic Mountain - 10/10
I really cannot remember anthing else to add, except to say have a great holiday.

Room Tip: Try to get either a beach side view or poolside.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagerstown, Maryland
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

We stayed here in October on 2012 and the service was excellent. It was a beautiful resort. The sand is soft and the water is fantastic. The food was good and the staff was wonderful. Loved the entertainment crew. They were a lot of fun! The staff works very hard to keep the place so clean. When we had to extend our stay due to the hurricane, they were more than accommodating. My only complaints are that we had a toilet that kept running and we asked if someone could come fix it and nobody came and they play the same CDs over and over. There's a ton of great reggae music that they could play. If you can catch the steel drum band show, do it!! They are amazing!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Ocho Rios

Address: | Mammee Bay, St Ann, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Ocho Rios
#8 Romantic Hotel in Ocho Rios
#9 Spa Hotel in Ocho Rios
#9 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — ClubHotel Riu Ocho Rios 3.5*
Number of rooms: 846
Official Description (provided by the hotel):
Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rio Ocho Rios
Club Hotel Riu Ocho Rios
Rui Ocho Rios
ClubHotel Riu Ocho Rios Jamaica

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