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“Loved Jamaica Grande!!” 4 of 5 stars
Review of Sunset Jamaica Grande Resort

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Sunset Jamaica Grande Resort
4.5 of 5 Resort (All-Inclusive)   |   P.O. Box 100, Ocho Rios, Jamaica   |  
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Ranked #16 of 39 Hotels in Ocho Rios
Sault Sainte Marie, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
“Loved Jamaica Grande!!”
4 of 5 stars Reviewed December 11, 2013

My fiance and I just returned from this resort, we went from Dec1-8 2013. We had a great time!! After reading some of the reviews, we were a little cautious, but so happy we went anyway. The price for what we paid with Air Canada Vacations, was amazing. The staff at front desk were quick to get us our room, as well we were greeted when we got off bus with a drink from one of the staff. We were supposed to have a king size bed, and unfortunately it wasn't available until the next day, which was fine. Both rooms were newly renovated and overlooked the ocean. Rooms were very clean, the cleaning ladies usually never got around until later in the afternoon, but that was also okay as we understood how busy they were with all the guests. Food was good, something for everyone. Loved their french toast, and cheese bread. Actually miss it now, since we have been home. The staff were great, did find most of the men that work on the resort alot happier and pleasant.But no complaints either way. Everyone there was great, we did take the hotel shuttles to the excursions and was cheaper. "Clinton" was one of the drivers we would always request, and he was amazing!! Super friendly, and will take you anywhere, he would even stay and wait until you were done. This resort is very close to the town, and we walked many times to the market.We never once felt unsafe the whole trip, we even went to the "luminious lagoon" and locals took us on a boat at night, and they were amazing!!! As well..went to "the blue hole" which wasn't yet a big tourist attraction, and the locals guided us through, that was breath taking. Of course, people are trying to sell you everything when you leave the resort, thats how they make their living. But we found after telling them "no, thank you", we were left alone. The whole atmosphere was great!!! We will diffinately be back again, it was our best trip ever. Would look into getting married the next year but the only disappointment was probaly the beach, as it wasn't very big. But this resort was great!! Exceeded our expectations!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 12, 2013
Thank you very much for your positive review. We apologize for not initially meeting your bedding requirement, however we are happy that your overall stay was enjoyable. It’s great to know that you got to enjoy the local attractions in close proximity to the resort and that it was your best trip ever. We do hope to assist you in planning your wedding and would be honored if you decided to have this extra special event at our location.
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4,636 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,297)
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English first
Paris, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 11, 2013

It's cheap, so dont complain when you dont get a 5 star resort.
Pools, restaurants, etc were great!
Rooms are horrible! Even the cabanas. Changed rooms 3 times during our stay!
Lifeguard Linton Rules!

Room Tip: We stayed in 3 different rooms, including the 1st floor walk out cabanas. Didnt feel they were wort...
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 12, 2013
Thank you for taking time out to review your stay with us on Tripadvisor. We appreciate your feedback on the guest rooms and wish to share with you that we are doing a major refurbishing exercise to improve the quality of all our rooms and enhance the comfort of our guests.
We are glad you enjoyed our pools and restaurants and we hope to welcome you back some time soon.
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Florence, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2013

I wish we could have stayed another week! This hotel is amazing! The staff is friendly and knowlegable. It was a very safe resort. The food was great also! We only made it to one restaurant reservation because we were just having so much fun it was easier to eat at the buffet when ever you felt like it. We were upgraded to an ocean view room at check in which was amazing! The beds were very comfortable. I would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 12, 2013
Thank you for your very positive review. We are elated that you enjoyed our facilities and the service of our warm friendly staff.
We can’t wait to welcome you back for more delicious food and fun in the sun at Jamaica Grande Resort.
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Chelmsford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2013

Was brilliant, the trips on offer were amazing, especially the dolphin swim, and dunns waterfall? i think its called. so worth it. food was good, pool and bar service excellent and breakfast was the best part of the day! would not recommend leaving the hotel though, other than on planned excursions, felt really unsafe and didn't like it AT ALL. were told to take nothing but ourselves out as things would be stolen, men were chasing us down the street shouting at us, definitely made the walk out a lot shorter than intended!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 12, 2013
Thank you for the positive review about your hotel stay. We are happy that you enjoyed the food and the service of our warm friendly staff. We are sorry to hear that your experience off property was less than desirable, which is unusual, but hope that you will return to Jamaica Grande so that we can share the true Jamaican spirit of kindness and joy.
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Deltona, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2013

I recently stayed at Sunset Jamaica Grande Nov 27-Dec 1, 2013. I have to admit it was not my first choice due to the many negative reviews. However, the deal I received on Expedia made me give it a try. I am so glad I did. First, if you are person that sweat the small stuff you may miss out on a great time. Check In: We arrived at 3:30 pm there was no waiting. Our room was 559 in the North Tower. It was renovated and cozy. Guest services assist us in reservations at the various restaurants onsite. The specialty restaurants were nice but the Italian one was the best. The live band on Thursday night was the best ever. Yes, they allow locals to have day passes. So what, if they can pay they can play and they made it lively. Who vacations in a country and does not want to be associated with their citizens. STAY HOME.
SJG has one thing over the other resorts and that is the quality of their employees. Our housekeeper Audrey was excellent she even accommodated us by adjusting her schedule when my boyfriend had to see his favorite soccer match. Rachelle the bartender in the main lobby kept us entertained with her quick wit and down home hospitality. I hope SJG realize what they have in these two. The staff made us feel like we were visiting with friends. I will definitely return this Summer.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 10, 2013
What a pleasure to read your review. Thank you so much for vacationing with us and we are elated that you enjoyed your stay so much.
We can’t wait to welcome you back home to be pampered by our warm pleasant staff.
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Delaware City, Delaware
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 9, 2013

My daughter and I stayed at this resort from 11/9/13 to 11/4/13. Upon arrival we were greeted and given a refreshing drink. Check in was a little slow. I requested a room in the south wing, and was told there was none currently available, but the following day accommodations could be made. I declined. The room in the north wing was clean and I have nothing to complain about. Our housekeeper was fantastic and friendly. She kept our room clean and the towel art was beautiful.
We had a wonderful time and a lot of fun. We didn't see any entertainment shows, but I heard they were amazing. I want to give a shout out to D.J. Shell! He kept the music and party going on poolside, and in the disco. Wow, we partied, and partied. The drinks were flowing although there was no top shelf liquor.
We were taken for a ride on the catamaran. The view was spectacular on a lovely morning.
The selection on the buffet was average. There was always something you could find to eat. We overslept one morning and missed breakfast. A staff member fixed us a plate. We made reservations at three specialty restaurants, and enjoyed every meal.
We did the tour of Dunn's River Falls early Tuesday morning. It wasn't crowded and we weren't rushed to climb the falls. Our guide was terrific.
Overall, the staff was friendly and all wore a smile. This is a three star resort, so don't expect five star!
I would stay at this resort again. It is the best bang for your money for a quick getaway.

Room Tip: The rooms in the south wing have been upgraded.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 10, 2013
Thank you for your very positive review. We apologize for not meeting your initial rooming request but we are happy that you enjoyed your stay at the resort despite this.
It’s good to know that our warm and courteous staff made your stay memorable. Thanks for spreading the word that this resort is the best bang for your money for a quick getaway.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2013

we stayed at this resort for the first time from nov 28 th to dec 5th and i only have one complaint thats not long enough !! from the moment we drove from the airport to we hit our resort it was something to remember ,,the shops and history along the way is amazing ,then you hit the resort beautiful just breath taking views in the main lobby we were very shocked, after reading some of the reviews on this resort we were un-sure but im so glad we decided on sunset grande for sure ,,when we made it to out room it was clean cool with a view of part ocean and part town / markets ,,just the perfect spot i think ,my family of 3 had no compliants about the room our made was awesome she was so on top of things we had lost a very tiny nose ring one night ,,we had let her know ,bam she found it,,, just great ,,peaople and staff the buffet was good breakfast was really good aswell the omeltte station is awesome and the french toast and bacon mmm to die for ..location was perfect right down town close to shops different vendors ,markets food etc we met alot of friendly staff and travellers all in all i think my family had a great time and YES we will be returning ,,thx to our maid and all the great staff who make this resort worth coming back to .great place for kids young and old

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia C, Manager at Sunset Jamaica Grande Resort, responded to this review, December 10, 2013
Thank you very much for your positive review. We are elated that our wonderful staff made your stay memorable and that you are already planning your next vacation.
We look forward to welcoming you back for another enjoyable stay. Thank you for recommending us to prospective visitors of all ages.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Jamaica Grande Resort

Address: P.O. Box 100, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ocho Rios
#8 Top resorts Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
#11 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sunset Jamaica Grande Resort 4.5*
Official Description (provided by the hotel):
Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more   less 
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Also Known As:
Sunset Jamaica Grande Ocho Rios
Sunset Jamaica Grande Resort Spa
Sunset Jamaica Grand Resort
Sunset Grande Jamaica
Sunset Jamaica Grande Hotel
Jamaica Grande Hotel
Sunset Jamaica Grande Resort Ocho Rios

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