From the time of booking I had problems with their accounting errors, they didn't follow-up on emails and extremely slow in responding. My group was small 21 people and it was a nighmare.
In every which way possible, this hotel demonstrated poor communication, poor customer service and poor follow-up skills. I would never recommend this hotel to any group. Also I have never visited any hotel and see so many cats and crows in the main restaurant eating off discarded plates; this was sure a HUGE turn off. I mention this to the manager and he said it was a problem they are working on it but I never saw one of the workers trying to chase them away.
We made the best of a bad situation. We all enjoyed ourselves and were able to do some excursions, not through the hotel. I wasn’t about to give them any more business.
- Official Description (provided by the hotel):
- Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Jamaica Grande Ocho Rios
- Sunset Jamaica Grande Resort Spa
- Sunset Jamaica Grand Resort
- Sunset Grande Jamaica
- Sunset Jamaica Grande Hotel
- Jamaica Grande Hotel
- Sunset Jamaica Grande Resort Ocho Rios