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“Nice hotel and good Location” 4 of 5 stars
Review of Sunset Jamaica Grande Resort

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Sunset Jamaica Grande Resort
4.5 of 5 Resort (All-Inclusive)   |   * The resort will be closed until March 2015, when it will reopen as a Palace Resort * | P.O. Box 100, Ocho Rios, Jamaica   |  
Hotel amenities
Ranked #16 of 41 Hotels in Ocho Rios
Maple Heights, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Nice hotel and good Location”
4 of 5 stars Reviewed July 24, 2013

I took a group of 28 woman in May and I must say we was treated royally. I enjoyed the room, food, and entertainment. The beach was nice and Steve on the beach took us on excursion at a very reasonable price.( boot ride we got to drive boat, jet ski, swam with the dolphin and dunn river falls) very cheap.. I was nervous after reading reviews but glad I went. Drinks were great you have to ask them put more liquior in and they have top shelf . Will recommend this hotel. Plan on visiting again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,701 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,310)
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English first
Manchester, United Kingdom
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 24, 2013

I wanted to be able to write a good review of this hotel. Food was excellent, good amenities, good entertainment, nice rooms and great locality in the centre of Ocho. However, I had a theft from my room and a number of other security breaches which put a downer on the holiday.

Also on arrival at the hotel my travelling partner and myself discovered that we had been allocated a double room instead of the twin room as booked. The hotel told us that they could not rectify this until the following day as the hotel was full.

On my second day, whilst I was resting in my hotel room and whilst ‘sparsely’ dressed, a couple walked in using a key card that had been given to them by staff at reception. Both I and they were ‘shocked and embarrassed’. Apparently they had been given the key card as the hotels records showed that the room was vacant! As well as the embarrassment, this was a total breach of security as if I had not been in the room, the couple could have stolen any of our belongings.

After speaking to the hotel manager, Mr Lindo, who was sympathetic and concerned, we were offered some Swedish massages for the inconvenience we had endured.

I had a second breach of security when finding that my key card was not working, one of the housekeepers let me in the room despite not knowing who I was or asking for any ID.

The third breach of security was more severe. On one occasion I left my IPhone 5 on my bedside table (forgetting to put it in the safe). At no time did I ever take it out of my room and I did not use it during my stay in Jamaica. My phone disappeared! I reported the theft to the hotel security who did an additional thorough search of my room. Myself and my roomie were then taken to Ocho Rios police station to report the theft and give statements which took 2 hot hours. The Police Officer (Constable Bryan) told me that he would deal with it by interviewing every member of staff who had been on duty during with access to my hotel room during the 5 days that it could have been taken. A very good proactive approach. I know that word got out amongst the staff that the Police were involved as I was not quiet about it and the next day, my phone ‘miraculously’ appeared in the room next door which beloinged to my travelling companions. I know that it had been planted there by someone who wanted to avoid any trouble, but because it had appeared there was nothing more I could do. (By the way the Police Officer informed me that in the past, personal items had been reported missing from hotel rooms at the Sunset Jamaica Grande).

Despite all of this, I would stay at the Jamaica Grande again because of the factors mentioned in my first paragragh but next time I would be more security conscious and less trusting of staff.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2013

This was our second visit within 6 months to the resort. Check-in was smooth and as repeaters we got free WIFI. You have to have patience because the service can be really slow. We were housed in the North Tower overlooking the pool area but also had a nice ocean view. There were a couple of minor maintenance issues with the room but nothing upsetting because my husband and I spent most of our time on the beach or in the city. As long as the room was clean, there were no major problems and O.T. did a fine job.

When we go on vacation, our goal is to get R&R! Janease, at the South Grill, bar made sure that we had a nice drink that she called "Janease's Special". We usually ate lunch on the beach from the Jerk Chicken Station which was a good alternative to the dining area. For breakfast, I visited Roderick who prepared my omelets and always greeted me with a smile.

During the Manager's Meet & Greet, I had the pleasure of meeting a couple of new staff, Steven Pottinger, the social media manager, and D'Wana, an entertainer. I instantly fell in love with Steven as he is a sweetheart and funny! D'Wana was a sweety too. Two of my favorite entertainers were Colleen and Crazy Chris! You never knew what would happen when Chris was around. They always had the pool area rockin'.

I would be remiss if I didn't mention Mr. Reeder, the manager, who was leaving for his vacation as we arrived. He has always taken time to have a few words with us and that is appreciated.

We like Jamaica Grande for all of the positives mentioned above. In addition, you cannot beat the location. The resort is walking distance to restaurants, bars and shopping. We saved a lot of money on cab fare and hung out with the locals! It is also minutes drive to Dunn's River Falls and Mystic Mountain from this location.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 23, 2013

I stayed here with my family last August and only have good memories about it. It took 2 hours from the airport on a coach to get to the hotel after being on a plane for 8 hours but the check in time was quick and easy with the staff being really friendly. The only thing is, if they carry your suitcases to the room for you, expect to have to give them a large tip!
The hotel is directly on the beach which was non crowded although quite small, as it was a bay, sandy and the sea was warm with plenty of deck chairs. We also tried some of the water sports like jet skiing, snorkeling and pedal boating which was fun. I didn't spend much time in the pool as I preferred to be in the sea, but they were large and cold (but not too cold) so perfect for cooling off. My brother took part in the pool volleyball which he really enjoyed.
The food was ok. Pretty much the same as all all inclusive hotels which was fine as we weren't too bothered about the food. The waiters were all really polite and friendly.
The rooms were good. They weren't massively fancy but that didn't matter as we were only there to sleep. The air conditioning worked brilliantly and it was very quiet at night. We did have a problem with our shower but the maintenance guy came and fixed it pretty quickly. I think that Some of the reviewers are being a bit picky about the rooms- yes the lamps were a bit wobbly and the balcony doors were stiff but if you're that uptight about little things like that, a holiday in Jamaica, where most people you meet are generally relaxed and easy going, probably isn't for you. And maybe just don't expect a 5 star hotel either- cause this isn't one. But it is definitely a 4 star one!
We went on a few excursions to Dunns river falls and a water tubing one which were both incredible and well worth going too.
The evening entertainment at the hotel was pretty awful tbh but again, most all inclusive hotels evening entertainment is aimed for little ones so I wasn't too bothered.
We did go out of the hotel into the town a few times which I found a little intimidating the first time due to the amount of people trying to get you to buy stuff. We learnt to just be polite and say no and to not shake their hands of fist pump them, as when my brother did that, they wouldn't leave him alone again!
Overall, an amazing holiday and a hotel where I would definitely return to in the future. The thing I loved most about it was the beach and the people- the Jamaican people on the excursions and the staff, and also the other guests at the hotel. It's the only hotel I've been to where there were no Chavs! Mainly American and Canadian guests and barely an British (I'm British by the way) which made a nice change. Genuinely an amazing holiday. Please don't be put off by some of the more negative reviews. It's amazing!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kingston, Jamaica
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2013

It was a great time

I did one weekend for work - it was a weekend seminar

Ms Alicia Lynch and the Guest relation team were excellent

Polite and friendly and very helpful and made me want to return with my family

Room Tip: I like the North Tower
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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new york
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 21, 2013

just got back in from spending a week at this hotel with family. first, I must say that I met ms Nickesa Clarke who seemed unfamiliar with what to do when a guest forgot her *voucher* from the travel sites. I had to request a manager before, mysteriously, someone knew what to do.
they also don't have free internet so keep electronics at home. their cost is $15 per day or $30 per week. They also wanted to charge me at guest relations and at the front desk, $5 to look up my travel voucher. I refused as I was able to get in at the front gate as my name was already on their guest list.
anyhoo, after all of this, I was able to get a room. I paid for an ocean front, or so I thought. I was told, that I paid for an ocean VIEW. People. Keep in mind that these two are not the same. ocean view, means a corner peek at the ocean (waste of time as the view was very minimal) and oceanfront, meant a full view.
The hotel is a large property that has about 5 pools. The food is good. Lots of Jamaican food, if that's what ur looking for. Lots of returning Jamaicans, I noted. Decent beach with life guard always on duty. Tons of music and noise. Was looking for a bit more peace and quiet, but hey , to each his own.
Had a bit of trouble on the 3rd nite. Young couple in next room decided to smoke some *stuff*. Filtered into our room and hallway. Went downstairs , and got the manager. Clayton, at the front desk seemed undisturbed at my distress. Had a very nice young man who worked for housekeeping, Jermaine, who was vigilant in helping to call the manager Mr Carter who was the manager on duty at 3:30am that morning. He did attempt to help and did upgrade me to another room, but I was abit appalled at his attitude, when he first refused to compensate me for the distress and the fact that my family and I were having to inhale this *stuff*. Sorry folks, but we don't do this stuff, and have never done this stuff. His ridiculous comment was: Now tell me how is the hotel at fault? Huh?. Someone may need to teach him about professionalism, hotel hospitality, and managerial skills. I don't think he realized that I too was a manager on my job, so I was very much aware of what he was capable of doing. smh! Oh, by the way, I had to spend that same nite, in the same room with the stuff waifing thru the air! I got changed in the morning
Entertainment. mediocre. There was something every nite, but a guy singing every nite wasn't really my idea of entertainment. they do have a 9:30pm show, but those are mediocre as well. Not as much fun as I expected.
They do have a welcome nite in the North Lobby with local girls and guys dancing in traditional Jamaican colors. that was actually a nice touch.
Beach was good. come early for lounges on the beach. Nice pools , about 5 I think, and two Jacuzzis. swim up bar, and a slide for the kids. was impressed. they have a special going on, where kids are free. I had my nephew over, but I had to pay $3400 Jamaican for him to spend one nite. come to think about it. I honestly don't even know why when they had a kids free special.
Rooms, comfort and cleaning were good. Housekeeping called one day, when I informed them that my room wasn't cleaned, to make sure that it was done. Again, I was impressed.
As for the front desk. they seem NOT to answer their phones most of the times. I have been at the front talking to the, and the phones will be ringing off the hook, but no one to pick up. Out of 7 callsI have had the *luck* of being picked up two times.
At first, I wasn't very impressed with this hotel, but as time wound down, I got used to the blaring music and the constant interuptions to my trying to sleep and relax on the beach.
Definitely , not a 5 star. More of a 3 star. what did it for me was the hospitality of the serving staff. They got a 10 out of 10, as they really work hard at meal times. The front desk, could be better, as they seemed more bent in trying to coach you out of your dollars, for safe lock (you will have to leave a credit card to even get that!) . All in all, this vacation was a 5 out of 10 for me. Only saving grace was the fact that they had a fabulous breakfast and wonderful soups. wasn't fun eating some of the repetitive meals of peas and rice every day.

Room Tip: Rooms on the 10th floor, oceanfront , are noiser till 11pm. so if u have a baby. stay clear.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 21, 2013

We just got back home lastnight and our trip was almost everything we could have imagined.
The staff for the most were very helpful Entertainment crew, management, even grounds people, were all very pleasant and made you felt part of their home away from home....Jamaica. We went into town shopping at local groceries store best place for low prices,for coffee,pop, beer or even liquor, a short walk from hotel on the beach. As for the hotel we were informed there was supposed to be a Teen club with games room arcades, was closed down a couple of years ago, also only one pool table for 2000 guest, we had a teen of 15 years with us and was disappointed, if you are looking for Beach activities like wind surfing, or snorkling this is not the resort for this. Most of the food was ok nothing special al cart was 5 out of 10 buffet was 6 at best but there was always plenty of food, this was our second trip to Jamaica in 2 years. we will be trying another island next year. Over all for the price and the location i would rate this hotel 6.5 out of 10

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Jamaica Grande Resort

Address: * The resort will be closed until March 2015, when it will reopen as a Palace Resort * | P.O. Box 100, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ocho Rios
#8 Top resorts Hotel in Ocho Rios
#10 Spa Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sunset Jamaica Grande Resort 4.5*
Number of rooms: 730
Official Description (provided by the hotel):
Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more   less 
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Also Known As:
Sunset Jamaica Grande Ocho Rios
Sunset Jamaica Grande Resort Spa
Sunset Jamaica Grand Resort
Sunset Grande Jamaica
Sunset Jamaica Grande Hotel
Jamaica Grande Hotel
Sunset Jamaica Grande Resort Ocho Rios

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