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“You get what u pay for” 4 of 5 stars
Review of Sunset Jamaica Grande Resort

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Sunset Jamaica Grande Resort
3.5 of 5 Resort (All-Inclusive)   |   P.O. Box 100, Ocho Rios, Jamaica   |  
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Ranked #15 of 39 hotels in Ocho Rios
LONDON
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“You get what u pay for”
4 of 5 stars Reviewed May 3, 2013

Hotel was very nice , room was ok . The hall ways carpet could do with a bit of cleaning. Friendly staff and always happy to help . Reception is huge with a lovely view . All in all nice hotel . Had a pleasant stay

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,154)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Dallas
1 review
2 of 5 stars Reviewed May 2, 2013

Pros: several pools and friendly bar staff.
Cons: One day one there was a roach crawling next to the food. We saw several of them in the main cafeteria during our stay. They were also in the rooms. We alerted they staff and they were "shocked". The hotel is severally outdated and there were cats in the eating area begging for scraps. You might think you aren't worried about the condition of the room but when your tub drains slow you will think twice. The liquior is all bottem shelf. The women at the resort are RUDE. Most of the older men appear to be undressing women with their eyes. Pay a little morecand go somewhere else.

Room Tip: If you are travelling with a party call at least a week in advance to request rooms close to each ot...
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 2, 2013

So this will be my first time ever writing about ANY resort I have visited. First off I would like to say I have been to Cuba 5 times, DR once, Barbados Twice and Jamaica 6 times! I have stayed at the J. Grande my last 5 trips. Long and short of it, it’s a great place. The resort could use some minor renovations, but the location can’t be beat. The service is pleasant and adequate. For me there are a few things that make a trip, but over all experience is number one. This is definitely made by the staff of J. Grande (not all staff are made equally), but there are a few names worth mentioning.

1. Sherika (I believe that’s how you spell it) from the breakfast buffet. She is pleasant, always remembers a face and very accommodating.

2. Andrew Campbell from the Terrace Restaurant. Goes the extra mile to make sure your needs are met. Very pleasant young man and fast!

3. Jerome McPherson from the Dinner Buffet. Every night we were well attended to, anything we needed was “not a problem”. He went the extra mile and was very helpful when we inquired about anything - food related or not! He has the biggest smile I have ever seen in my life! And to be honest, if Jerome were no longer at J. Grande – well neither am I!!!

As I said, the islands are lush, beautiful beaches and people, but without a select few that make your trip, you won’t return! These are my top picks.

Loyal Return Guest of Jamaica Grande!

Pebbles

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 2, 2013

March 23 , 2013
1 week vacation

Jamaica
Sunset Grande in Ocho Rios

WESTJET
All air carriers could learn from WestJet, so easy to check in at Pearson,
and Montego Bay.
Unfortunately you can't upgrade, as we like to do with AirTransat, CanJet
and Sunwing, but you can reserve your seat, but only through your travel
agent. Our rep at Selloffvacations decided to charge us $25.00 to do this!
There is no food or alcohol included, but you can buy food, or take your
own.
We went to the Airport Lounge first, with online coupon, $25.00 each for 2
hours, all alcohol and food is included, with internet available, and a
great view of the airport. They told us if we had brought our AMEX card, it
would be free!
The transfer to the hotel is about an hour, but we considered it a free
scenic trip.

SUNQUEST
Lenore, our Sunquest rep, was one of the best we have ever had.
I gave her $20 and she bought me a yellow CoolRunnings baseball hat and
delivered it to me the day we left.
She also helped my daughter. who flew in from Edmonton with AirCanada, to
print off her missing hotel voucher.

RESTAURANTS
Sunquest and AirCanada have a la cartes resos set aside for each person, so
no lineups.
They fill up quickly.

TRIPS
If there is a problem with the weather, they will reschedule or refund your
money. As a family, we took the CoolRunnings full day catamaran trip, and
enjoyed it. Take cash, as they offer food and Tshirts and fabulous hats for
sale. Food in not included.
We took a few nutrition bars, but they sell delicious Jamaican patties for
$3.00. The rum bar does not open until you have snorkeled and climbed Dunns
Falls, a good idea!


RESORT
The elevators were no problem, and the room was fine. The balcony was very
small, but we spent our time at the beach.
The cruise ships are right in front of you on the beach, it's amazing to
watch them dock!
Snorkeling is in a designated area, due to jetskis and boat traffic.
The food and service at the a la cartes was 4 star in our opinion.
The buffet was fine, service was great, and we especially appreciated two
servers, Sharika and Wendy.
I found the red and white wine quite good, and available at all bars, not
just at meals
Drinks are served in acrylic glasses, but it's a good idea to bring your own
covered cup.
Can not comment on the entertainment, as we are early to bed.

OCHO RIOS
It is a short walk into town, left is the village, and right is the Straw
Market.

Enjoy!

Wendy

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 1, 2013

This hotel has several pros & cons.

Pros:
-great location; about 10 mins drive to Dunn River Falls
-there are markets within walking distance from the resort where you can 'sight-see' and get a sense of the 'real' Jamaica
-seems like a family friendly hotel (if this is what you are looking for; we were looking for more of a party atmosphere, which we definitely did not find here)
-for the most part, hotel seems pretty sanitary; housekeepers came on a daily basis and were respectful if you put the 'do not disturb' sign
-it's a pretty good hotel if you want to relax, definitely a low key atmosphere, the beach was gorgeous and the weather was perfect!
-rooms were semi-upgraded with a flat screen tv with several cable channels (no ipod dock though)


Cons:
-honestly, about a 2 hour drive from montego bay airport; so if you're the type that wants to get your vacation started as quickly as possible, this may not be the location for you!
-all inclusive portion states that it includes in-room safe (however when you get there, they require a $100 deposit for the lock for the safe; they say they will return upon check-out; we were never able to find out as none of us trusted that feature)
-there is NO FREE WI-FI (they charge you $5/hr, $15/day or $30/week for wifi access; needless to say, we did not purchase any of these)
-they require a minimum cash deposit of $15 (US) per card towel; you are responsible for keeping and returning the card and upon returning the card towel at check-out; this (again) was another feature we did not use because we were lucky enough to encounter staff who handed us towels for free (which we held on to during our stay at the hotel - sanitary, no but economical, yes)
-in all honesty, the food was mediocre; the only decent meal we had was at the asian restaurant (Ginger Lily) located in the hotel. Other than that, if you went to the buffet 1/2 to 1 hour before closing, most of the food was gone!
-as opposed to advertisements, there weren't as many non-motorized as advertised. there were jet-skis and snorkeling excursions for additional fees.
-in order to call out of the country with a calling card (which you can purchase in the hotel lobby), the hotel charges you an additional $.30 service fee for each connection. that means if you try calling someone 3 different times and finally reach them the 3rd time, you end up paying $.90 just to place the call! I thought that was a total rip-off but it only costs $.10/min to call the US.
-some rooms did not come with a fridge/iron; it was a group of 6 of us with 3 rooms and there was only 1 room that came with both; the others had to call the desk to request to get these (guess this is a hit or miss with this hotel)
-the beds were not the most comfortable things to sleep on; be prepared to encounter hard beds!

HOPE THIS REVIEW HELPS!

Room Tip: South Pointe Tower had pretty nice views of the beach!
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2013

It was a return visit to the Sunset Jamaica Grande in Ocho Rios, via an Air Canada Vacations. After a few days of relax and unwind, It was meetings and workshops with Jamaican teachers. It is a great spot for a conference. I like the place, because it is familiar to me, Jamaican owned and has a variety of activities for all ages. There is also a good mix of "sun-seekers", West Indian tourists and conference goers. The all-inclusive includes drinks, and It is a place where I agree with another reviewer that you "never go hungry or thirstly". I also like the fact that it is in Ocho Rios, rather than an isolated enclave.....but that might be everyone's cup of tea, or "bottle of Red Stripe". I rated sleep quality as average, only because Saturday nights are a bit "jump-up" noisy. It was all around good value for the cost of the AC package.

bmmOttawa

Room Tip: South tower gives "ocean views" but the "far" side view is the hills and bay are...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRINCE ALBERT
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 30, 2013

We stayed at the Sunset for two weeks - there were both great and not so great things - among the best part of the stay was the lady at the Palm Dining room - the regular buffet - this lady made us feel like we were the only important clients there!!! - wow what a feeling - she knew what we liked, remembered what we drank etc - her name is Sonia Foster - if you go to the Sunset - ask to sit in Sonia's section - she is amazing and a credit to her profession. The room in the hotel was just OK - but then we didn't spend much time there. There is a very limited number of palapa's on the beach so when it was hot it was too hot to stay on the beach for long - the pools were great and we had a great selection of tours. The poorest part was the evening entertainment - all but did not exist - we were there late in the season - April so maybe that could account - all in all we enjoyed our time there!!

Room Tip: we stayed in the cabana - direct beach access - would definitely recommend it
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sunset Jamaica Grande Resort

Also Known As:
Sunset Jamaica Grande
Sunset Jamaica Grand
Jamaica Grande
Sunset Jamaica Grande Ocho Rios
Sunset Jamaica Grande Resort Spa
Sunset Jamaica Grand Resort
Sunset Grande Jamaica
Sunset Jamaica
Sunset Jamaica Grande Hotel
Sunset Jamaica Grande Resort Ocho Rios
Address: P.O. Box 100, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Ocho Rios
#15 Business Hotel in Ocho Rios
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Jamaica Grande Resort 3.5*
Official Description (provided by the hotel):
Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more   less 
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